SUSAN C.

FLETCHER

1838 Avocado Road

Oceanside, California 92054
Email: sf507316@westpost.net Linkedin:www.linkedin.com/
in/susancfletcher

SUMMARY
Strategic benefit leader with 15+ year's experience with U.S. and multi-national
growth-oriented organizations. Proven track record aligning global human resour
ce initiatives and benefit and retirement plans to achieve business objectives a
nd goals. Highly innovative leader with the ability to identify opportunities to
improve benefit expenditures and optimize plan and process efficiencies. Strong
analytical, financial, fiduciary and governance skills. Demonstrated success de
signing multifaceted communication strategies to educate participants on benefit
usage, access, plan wellness features and the value of plan offerings.
Key Skills and Accomplishments
* Strategic Global Benefits Management: Developed global benefit strategy and gu
idelines to support corporate objectives by providing competitive benefits, maxi
mizing pooling and other cost efficiencies, maintaining compliance with local re
gulations and ensuring world-wide policy and practice consistency. Led benefit a
nd retirement planning and enrollment for global start up locations. Partnered
with international HR to develop and implement global benefits, retirement plans
, policies and programs. Managed Expatriates including; contract assignment, Vis
a application process and relocation assistance for Expatriate and family. Assis
ted in the placement of technical support for short-term global assignments.
o Achieved 40% benefit savings for *global start up operation.
* U.S. and Canada: Directed, designed, administrated and communicated $45 millio
n dollar U.S. Health and Welfare Plans, Disability, Retirement Programs and Empl
oyee Stock Purchase plans, in support of the company's strategic objectives in t
he U.S. and Canada. Provided fiduciary and legal compliance oversight to mitigat
e company risk and ensure equitable employee treatment.
o Achieved $1.5 million savings for U.S health care plans through successful sel
ection of vendors and provider negotiations process. Continued savings from incr
eased network discounts, administrative discounts and Rx rebates. Reduced employ
ee out-of-pocket costs.
o Achieved a 20% cost decrease for Canadian benefit plans while significantly en
hancing the benefit offerings for employees.
o Harmonized HR policies, practices and employee handbooks for U.S. and Canadia
n operations in keeping with the Company's global philosophies and goals.
* Global Retirement Planning and Governance: Established and managed retirement/
pension plans world wide. Voting member and leadership role on the Benefit and I
nvestment Committee
O Attained 95% employee participation success in the U.S. 401(k) plan through st
rategic and comprehensive communications to ensure employee understanding and ac
ceptance of automatic enrollment implementation. This successful 401(k) particip
ation campaign was featured as a best practice in "Workspan" magazine published
by World At Work.
O Revamped and realigned the Canadian Registered Pension Plan. Increased Canadia
n employee participation from 30% to 74% through effective communications and em
ployee meetings.
O Developed and administered a Union 401(k) plan to move bargaining unit employ
ees from under funded MEPA plans resulting in lower employer plan fees.
* Wellness Programs: Developed and maintained a successful preventive wellness p
rogram, initiatives and campaigns to emphasize the importance for employees to s
chedule annual physicals and wellness screenings; resulting in a 65% participati
on rate.
* Disability/Worker's Compensation Management: Reduced disability claims and lea
ve of absence durations by 37% through effective leave management, innovative pr
ocess improvements and consultative guidance with field managers. Reduced Worker
's Compensation reportable injuries by 35% through comprehensive safety training
, communications and campaigns.
Global Benefits Manager
Callaway Golf Corporation, Carlsbad, California 2009 - 2010
Callaway Golf Corporation is a $1 billion dollar global manufacturer of high per
formance golf equipment and accessories.
Designed, developed, implemented and managed Health and Welfare plans, Disabilit
y, Worker's Compensation, Retirement and Employee Stock Purchase plans for 2,300
employees world-wide.
Director Benefits
Rental Service Corporation, Scottsdale, Arizona 1995 - 2008
Rental Service Corporation (RSC) a $2.5 billion dollar provider of equipment and
rental services for the construction, industrial/petrochemical and manufacturin
g sectors with over 500 locations in the United States, Canada and Mexico. Subsi
diary of global giant, Atlas Copco, Stockholm, Sweden. RSC sold/restructured in
2008.
Directed, designed and communicated $45 million dollar U.S. Health and Welfare P
lans, Disability and Retirement Programs, in support of the company's strategic
objectives in the U.S. and Canada. HR team leader for over 100 acquisitions, sta
rt up locations and a large merger. Performed due diligence research, conducted
benefit, pay and policy comparisons, and gap analysis. Provided recommendations
to ensure the smooth transition and integration of acquisition and new employees
.
Manager Human Resources and Benefits
British Petroleum, Santa Ana, California 1990 - 1995
Chemical division with locations in Los Angeles and Orange County, California.
Division closed in 1995.
Directed the organization's HR activities including, recruitment, benefit and re
tirement plans, compensation and merit budget planning, succession planning, EEO
/Affirmative Action, Worker's Compensation, training, organizational development
and facility security and clearance administration. Leadership role on the divi
sion's steering committee to ensure HR strategies and initiatives leverage busin
ess success. Performed organizational reviews, including succession planning, em
ployee development and the identification of key employees. Conducted follow up
meetings with managers to design action plans to remedy HR issues and implement
action plans to ensure the success of organizational goals.

EDUCATION
BS - Human Resources Management
Oakland University, Rochester, Michigan
 Currently pursing Global Professional in Human Resources Certificatio
n, SHRM
Advanced Employee Benefits Law Certificate, Institute for Applied Man
agement Law