Marshall Story

7927 S. Throop St.

Chicago, Illinois 60620
773-358-2401

Customer Service Help Desk PC - Lan Wan Support

Over twenty years of diverse, progressive and challenging experience in mainfram

e and PC technical support within client services arena. Mainframe technology
to present servers and laser hardware. Current software hardware expertise. Help
Desk period of 12 years...Computer room, Production support representative and
Field Technician over 15 years.

2008 - 2009 Ibm and Wamu Contract Computer Specialist

De-Install all computer equipment. Servers, Monitors, Cpu's, Laptops and access
ories, printers and scanners. Correctly secure items for delivery to new/exsis
ting company locations.
Install all equipment at different surburban and Chicago downtown Wamu locations
. Map to networks and test for proper procedures and client usage.

2000-April 2007: University of Illinois, Departments OBA and OBFS

Network Professional: Provide Level III Support for Enterprise wide (desktops &
laptops ) over LAN WAN networks. Professional mentor and trainer.
Workstation /laptop build-repair Microsoft office suite Citrix / PC Anywhere/ Al
teris Data backup and restore. Windows 2000, Win XP/Vista and Win 7. Mainframe
experience, Server security/ Computer trouble shooting Blackberry and Pda's RA
S /VPN Active directory. Exchange/Outlook 97/current qualified IT professional.
Create and apply Cat5 cable and wireless access points.
Network Security Software/hardware installation, switches, routers etc.

1997- 2000: University of Illinois department, Student Financial Services

Ability to express or translate technical machine functions of data processing s
ystems operations into non-technical terms.
Help Desk Support: answer phones and close computer related issues. Hardware and
Software. Exposure to servers which housed Outlook, Exchange , Ghost, Norton, M
CAFEE, RADMIN , Visio, Project, Oracle, DHCP and Active Directory.
1985-1997: Sr. Tech Support Analyst Help Desk Supervisor (University of Illinois
at Chicago).
Maintains and develops the production services with the best technology and meth
ods available with in the system. Provide consultation, direction, technical, P
C, and Network support for client communities in Chicago and Champaign, Urbana.
1980-1985: Computer Supervisor & Production Support Analyst (University of Illin
ois at Chicago) Supervised a staff of four computer operators on 3 shifts.

Almeda University- Bachelor of Science

Information Technology May 2003
Computer Training Center 1974 -1976
Electronics Technical Institute 1970-1972