Jeanna Coleman

46041 Road 415, Lot 118 * Coarsegold, CA 93614

Home (559) 683-5714 * Cell (559) 760-3404
jc52fd16@westpost.net

Human Resources Coordinator with 5+ years experience in the facilitation of bene

fit administration, recruitment and retention, training and development, leave o
f absence administration, compliance related activities, conflict resolution, an
d new hire/termination processes. Demonstrated experience initiating cost contai
nment strategies resulting in significant savings. Possess broad knowledge of tr
aining, reporting and troubleshooting on Ceridian Recruiting /HR Systems, ADP Hu
man Resources Systems. Sound knowledge of State and Federal Labor Laws. Proven
ability to interface effectively with all levels throughout the organization. Pl
ayed major part in transformation of company perception of Human Resource functi
on from bureaucratic to value added service.
Key Skills
* Employee Relations * Benefit Administration
* Training and Development * Workers' Compensation
* Staff Recruitment and Retention * Leave of Absence Administration
* New Hire Orientation * Performance Management
* Payroll Administration * HR Policies and Procedures

PROFESSIONAL EXPERIENCE
US Script, Inc., Fresno, CA
A full service Pharmacy Benefit Management company providing member pharmacy ben
efit packages to a diverse range of clients, e.g., individuals, insurance compan
ies and pharmacies. Rx Direct, a mail order pharmacy located in Texas, was also
incorporated under the HR umbrella of US Script, Inc. US Script, Inc./Rx Direct
(130 employees) was acquired by Centene Corporation, a national leader in the h
ealthcare services field, in April 2006.
Human Resources Coordinator 2006-2009
* Utilized networking contacts/in house contacts to locate quality IT/IS employe
es, resulting in a significant reduction in recruiting costs.
* Developed communication tools for employees resulting in increased understandi
ng of complex paid leave polices, i.e., PDL, STD, FMLA/CFRA, etc.
* Created system to streamline, organize new hire paperwork resulting in reduced
processing time, paperwork needed, duplication of some materials.
* Addressed the issue of better management of allotting/retrieval of employee fa
cility access cards/Sonitrol security alarm cards by creating monthly report pro
ducing an increase in facility security.
* Served as member of "Safety Committee" placing emphasis on safe working enviro
nment resulting in decreased Workers' Compensation claims.
* Designed "problem solving" informational sheet reducing number of employee que
stions directed toward HR in connection with training 130 employees on time card
/self user guide system.
Jeanna Coleman Page 2
Professional Experience - (continued)

* Designed less structured, more "hands-on" training workshops for employees and
managers - Annual Benefit Enrollment, Performance Appraisals, Evaluations, conc
luding in reduction of guidance sort from HR by employees.
* Managed HR Department during current manager's absence/vacation, and for one m
onth during transition of outgoing to incoming HR Manager.
* Fostered HR open-door policy emphasizing confidentiality resulting in increase
d trust and openness between HR and employees.
* Achieved reputation as "source for credible knowledge" by fellow employees at
all levels of the organization.
* Supported HR Manager's administrative needs - staffing reports, correspondence
, travel arrangements, expense reports.

NorCal Products,Yerka, CA
International manufacturer of stainless steel vacuum components for the science
industry. Part of a small administrative team serving 140 staff members.
Receptionist/Administrative Assistant 2004-2005
* Singled out by CEO for professional approach in representing NorCal Products
while greeting, receiving and routing heavy incoming telephone calls from intern
ational clients.
* Assisted in Human Resources - as a consequence of communication with employees
and reputation for adhering to confidentiality.
* Based on HR Manager's approval generated appropriate written offers of employm
ent.
* Conducted background check, drug test, employment test, set-up applicant inter
views.
* Developed training spreadsheets to document completed training for plant perso
nnel and technical staff. Later became a necessary tool for ISO 9001 certificati
on.
* Proved to be asset in sales and international marketing department in client i
nquiry section as a consequence of rapport with clients.

MMS Design Associates (f/k/a McGill-Martin-Self, Inc.,) Martinez, CA

Multi-office civil engineering firm providing engineering, planning and surveyin
g services on public and private sector projects. 70+ employees. Administered b
y small, but highly cross-trained administrative team.
Administrative Assistant/Receptionist 1988-2003
* Promoted McGill-Martin-Self's professional image by delivering excellent custo
mer service to public and clients while performing reception duties.
* Assisted with Crisis Management Plan. Assisted in creating Crisis Management M
anual resulting in the adoption of Crisis Management Plan by other firms within
McGill-Martin-Self building complex.
Jeanna Coleman Page 3
Administrative Assistant - (continued)
* Attention to detail, reliability, ability to work in a team-orientated environ
ment concluded in added HR duties to job description.
* Created Employee Handbook outlining benefits, office rules and regulations, et
c., greatly reducing questions aimed at HR.
* Developed tools streamlining new hire process; assisted in bringing workers' c
ompensation program into compliance, bringing structure, organization to HR, and
avoidance of legal ramifications.
* Provided accurate/timely administrative support to engineering/drafting depart
ments to achieve deadlines.
Education
Diablo Valley College, Pleasant Hill, CA
Associated Arts Degree, Liberal Studies
University of California at Berkeley, Berkeley, CA
Batchelor of Science, Archaeology/Anthropology
PHR Certificate Studies in progress
Human Resources: Law Offices of Sutton Hatton Seminars, Fresno, CA
2006-2009 Telephone Conference Seminars
Federal & Local Law Guidelines.
Leave of Absence: FMLA / CFRA,
Immigration Compliance - I-9 Form
Recruiting the Right Staff
Confidential Record Keeping
HRCI Seminars: Federal and Local Law - An overview
2006-2009 COBRA Principals
HIPAA
SHRM Seminars: Performance Evaluations & Appraisals
2006-2009 Leave of Absences
Employment Law
Centene Corporation Seminars:
2006-2009 Talent Manager Performance Evaluations
Success Factors Performance Evaluations
Ceridian Recruiting
Ceridian Self Service
Principals of HIPPA
Computer Skills:
* HRIS applications: Ceridian Recruiting / Time & Attendance / Self Service
ADP Time & Attendance / HR Enquiry / Self Service
Success Factors / Talent Manager - Performance Evaluation Systems
* MS Office: Word, Excel, Visio, PowerPoint & Outlook