LaTarcia Kenner-Daniels

1817 Wexford Meadows Lane Apt N

Charlotte, North Carolina 28262
716-602-7103
Objective
A challenging position utilizing proven experience, education and skills.
Core Competencies:
Project Planning
Budget Planning & Administration
New Systems Design/Development
Quality Assurance Control/Standards
Eclipsys Super User
Cerner Powerchart
Kaleida Health Charge Posting/Billing
Team Building, Mentoring & Leadership
Problem Solving & Change Management
Regulatory Compliance Management
Res Q Scheduling System
Lawson HR
Personnel Requisition Procedures
Various Recruiting Resources
Recruitment Experience
Knowledge of JCAHO, NYSDOH & Federal Employment Security & Screening Requiremen
ts
KRONOS Timekeeper Software
ADP Software
HRIS

Experience:
Supervisor, Membership Operations: June 2009-Present
Independent Health, Williamsville, New York
Responsible for the day to day membership data processing and entry in support o
f the membership operations principles for all products and services. Accountab
le for meeting or exceeding production, accuracy and service level standards thr
ough performance metrics and to ultimately provide employer and member satisfact
ion through customer centric servicing and administration. Works collaborativel
y with stakeholder services and systems configuration to coordinate and manage t
o membership operations goals and outcomes. Understand, interpret and communicat
e production metrics, policy and procedures in support of managing to production
and service level goals. Responsible for providing influence, expertise and gu
idance for enabling technology, systems, applications, processes, functions and
departments related to the support of the membership operations department princ
iples.
Supervisor Women Services: July 2005-Present
Kaleida Health System, Buffalo, New York
Oversees core business and operational development functions.
Challenged to initiate improvements for under-performing areas, including team
output.
Accountable for the supervision and organization of assigned department in orde
r to achieve maximum expense control and productivity.
Managing includes decisions regarding hiring and terminations, as well as disci
plining and evaluating employee performance.
Also responsible for planning and implementing new processes, as well as establ
ishing quality standards and goals for departmental operations.
Independently identifies problems, analyzes possible solutions, problems are ge
nerally diverse in nature.
Orient/train support staff.
Directs team building, mentoring & leadership initiatives.
Responsible for all charge posting and billing accuracy for department.
Responsible for staff scheduling ensuring departmental coverage.
Responsible for interviewing referred candidates to the department
Accomplishments:
Creation of Women Services Intranet
Increased accuracy of EMTALA /NYSDOH reporting log
Increased accuracy of Charge Posting within four days of service
Quality Initiative Processes
Utilization of Six Sigma Tools of Defining, Measuring, Analyzing, Improving and
Controlling problem areas

Admin. Supervisor, Cardiac Services: March 2003-June 2005

Catholic Health System, Buffalo, New York
Provided support for the overall operation and administration of the Cardiac Se
rvices Dept.
Provided support to the Vice President of Cardiovascular Services.
Provided research and administrative support to special projects.
Prepared data on projects and studies.
Responsible for all confidential issues including but not limited to quality, m
ortality, legal, regulatory, and human resources.
Maintained Cardiovascular Service Line Tracking Database for projects, departme
ntal correspondence, etc. ensuring admission or vertical deadlines are met.
Assist with the development and preparation of meeting presentations.
Maintained program information, centralized files, manuals, policy books, finan
cial records, etc.
Responsible for maintaining financial/statistical aspects of the department, wh
ich include but are not limited to communicating up report, budget variances, qu
ality and volume reports.
Aggregated monthly volume statistics for non-invasive services.
Facilitated physician recruitment for Western New York area and abroad
Utilized recruitment sources such as professional associations, job fairs, trad
e journals, etc.
Supervision included decisions regarding hiring and terminations, as well as di
sciplining and evaluating employee performance.
Accomplishments:
Creation of Cardiovascular Tracking Database
Quality Initiative Process
Cardiovascular Financial Reimbursement Database
Implemented new cardiothoracic training design system
Administrative Assistant: November 2000- February 2003
Roswell Park Cancer Institute, Buffalo, New York
Provided Administrative support to the Department Chair.
Possessed a working knowledge of the department, the Clinical Division Heads an
d Clinical Directors jobs and methods of operation with full understanding of th
e Institutes operations and procedures.
Prepared and completed documents, reports, manuscripts, etc.
Coordinated office communications by telephone e-mail in a concise manner.
Scheduled appointments, meetings and travel arrangements.
Facilitated routing of messages, e.g., mail, faxes, etc.
Accomplishments:
Physician Professional Development Fund Tracker
Centralized filing
Provided software training support when needed.
Operations Specialist: December 1997 to 1999
ServiceMaster Management Services/Grace Manor Health Care Facility
Buffalo, New York
Provided Administrative support to Director of Operations.
Designed, coordinated and facilitated new hire orientation
Coordinated recruitment effort through interviewing and testing candidates for
nonexempt and exempt positions, placed advertisements and conducted background
checks
Responsible for dispatching maintenance calls to service technicians and record
ing maintenance completion and preventive maintenance data.
Established and maintained partnerships with local colleges and community diver
sity groups to facilitate staffing needs
Responsible for personnel records, payroll, word processing and customer billin
g.
Responsible for generating reports and the maintenance of database applications
.
Responsible for all HR aspects of operations department including but not limit
ed to hiring, interviewing, disciplining, screening, application processes, etc.
Facilitated recruitment for Western New York area using Service Master recruitm
ent sources
Utilized recruitment sources such as professional associations, job fairs, trad
e journals, etc.
Supervision included decisions regarding hiring and terminations, as well as di
sciplining and evaluating employee performance.
Pre-screened resumes, set interview schedules, interfaced with compensation dep
artment regarding approval of salaries, prior to the extending of employment off
ers.
Accomplishments:
Centralized Human Resource Process
SMART operations program
Created and implemented from scratch Employee Handbook; policies and procedures
Administrative Assistant/Dept of Equity and Campus Diversity: May 1996 to May 19
97
Buffalo State College, Buffalo, New York
Responsible for setting up appointments, processing confidential documents and
coordinating communications regarding Executive, Professional, and Student emplo
yment searches
Responsible for coordinating and attending Job Fairs, Community Recruitment eve
nts, etc.
Provided Administrative support to President of Equity and Campus Diversity.
Law Office of Roma Thurin
Buffalo, New York
Administrative Assistant (internship)
March 1996 to May 1996
Assistant to senior law partner. Responsible for processing confidential medica
l, legal, client relation documents.
Education
Master of Arts in Organizational Leadership, May 2008
Medialle College, Amherst, New York
Bachelor of Arts in Business Administration, May 2005
Medaille College, Amherst, New York
University of Buffalo
Certificate: Administrative Assistant Certificate: Business Office Technolog
y
Member:
Member: WNY HR, EEO, Diversity Professionals Networks
Member: Medaille College Center for Leadership and Change
President: Medaille Alumni Board
Kaleida Health Corporate Diversity Council
Kaleida Health Diversity Council Site Liaison
Kaleida Health Language Assistant Service Site Liaison
Kaleida Health Domestic Violence TaskForce