Susan G.

Baker
Tel: Home (760) 946-0108/Cell (760) 718-8183
Email: sb54832a@westpost.net
14333 Cronese Road, Apple Valley, CA 92307
A human resource generalist with a focus on employee relations is seeking a posi
tion, which utilizes her
experience, knowledge and core values in supporting the mission, goals and objec
tives, and growth of the organization.
Employee relations mean a commitment to creating a work environment which is con
ducive to an organization's culture
and organizational goals. At the top of HR goals should be putting practices in
to place that maintain a safe and
happy work place.
CORE STRENGTHS
*Employee Relations
*Conflict Resolution (EEOC Complaints, Unemployment Appeals, Awareline, & Corpor
ate Complaints)
*Ability to acclimate to ongoing investigations quickly.
*Health & Safety (Worker's compensation claims, return to work, hearings and set
tlement negotiation)
*Workplace Diversity
*Strategic Management/Work force planning
*Risk Management (Legal compliance of federal, state and local government laws)
*Compensation & Benefits - Design and Implementation
*Excellent Business Partner focused on the success of the business
*Excellent Customer Service
*Compassionate about people and the roles they play in a successful organization
.
*Design and extensive use of Business Reports
*Excellent written communication and documentation skills
COMPUTER SKILLS: TYPING 60-75 WPM, Microsoft Office, Excel, PowerPoint, Databas
e Management,
Multiple Browsers, Lotus 1-2-3, QuickBooks Pro, ADP Payroll and HR, PeopleSoft C
ustomized Software
EDUCATION
Azusa Pacific University, Azusa, CA
Master of Arts Degree - Leadership and Organizational Studies - January 2010
Alpha Chi - National College Honor Scholarship Society, GPA: 3.9
(Top 10% of Graduating class)
Bachelors of Science Degree - Applied Business Management - January 2000
Magna Cum Laude, GPA: 3.8
Employers Group, Los Angeles, CA
Certificate in Human Resource Management - June 2000
In Progress - Senior Professional in Human Resources (SPHR)
(May - June, 2010)
Professional Experience
Home Depot, Orange, CA
Employee Relations Specialist (September, 2005 - Current)
10 Stores - 1000+Associates
*Over 100 investigations (13+ in one day from one store), includes associate Awa
reline complaints,
corporate complaints, EEOC complaints, and complaints sent from legal. Successfu
l resolution on all
investigations and during my tenure had reduced EEOC complaints in district from
0.130 to 0.
*Termination investigations (prior to termination to determine if lawful and app
ropriate)
*Metrics responsible for include: Employee retention & turnover, hours managemen
t, absenteeism,
Awareline statistics, F/T and P/T ratios
*Management and associate consultation and training of standard operating proced
ures, code of conduct,
ethics, employee relations, diversity, union organizing attempts, etc
*Unemployment Appeals Hearings, 98% successful resolution
*Worker Compensation - Investigation and management compliance
*Employment Law Compliance (TITLE VII, ADA, FMLA, EEOC etc.)
Home Depot, Orange, CA
Human Resource Manager/Generalist (Sept 2005 - May 2008)
1 Store - 150 - 200 Associates
*Risk Management - *Safety*Health*Security*Conflict Resolution, etc.
*All aspects of Employee Relations including: Awarelines, Corporate Complaints,
Harassment,
*Unfair treatment, Discrimination
*Workforce planning, hiring, recruiting talent, placement & career progression
*Maintaining full-time/part-time ratio's and forecast hours to sales
*Workplace diversity (government contractor) reporting and initiatives
*Compensation & Benefits, development of region wide benefits board
*Administering the Associate Review Process
*Leave of Absence Administration *FMLA*Disability*Workers Compensation
*Leadership Development
*Maintain Non-Representation Environment
*Financial & Metric Reporting
Target, Riverside, CA
Executive Team Leader - Human Resources (March 2005 - September 2005)
*Employee relations including investigations of employee complaints that were in
progress at time of hire,
which required investigation of prior documentation, current status of employee,
and resolution. (Followed
many of these investigations to a successful conclusion, before I left.)
*Store Management Team Member promoting a "Fast, Fun and Friendly" environment f
or all store associates
and management
*Recruiting, Hiring, Talent Management
*Monitoring and correcting for compliance of state and federal employment laws
*Administration of disciplinary process
*New hire orientation
*Workman's Compensation initial reporting and worked as a liaison between 3rd pa
rty administrator
and associate
*Oversee and manage scheduling process of over 150 associates
*Store human resource and management reports & metrics
Pro-Legal/Pro-Courier, Los Angeles, CA
Director, Human Resources ( December, 1999 - January 2005)
*Established the position of Director, Human Resources
*Responsible for all aspects of Employee Relations (Conflict Management, Risk As
sessment, HR
*Audit, Health & Safety, Worker's Compensation, Termination, Harassment investig
ations and one EEOC complaint to successful resolution)
*Align diverse workforce with corporate culture, vision and goals through concer
ted education and communication
*Automation of Human Resources - ADP Payroll, ADP HR Profile, Excel and Lotus
*Spreadsheets for tracking and reporting DMV and driver information
*Initiate major benefits cost reductions and comprehensive benefits package
*Initiate competitive pay plans for couriers
*Developed Employee Handbook, Safety Manual, Policies and Procedures
*Developed Driver Training Program
*Established Ergonomic Plan for Dispatchers and Customer Telephone Representativ
es