JEFFREY S.

HOFFMAN

7437 Lace Bark Court

Avon, Indiana 46123
317.838.8446 (home)
317.385.9208 (cell)
jh55148e@westpost.net

OBJECTIVE: To obtain a position as a member of your management team that u

tilizes my skills, work ethic, and process improvement experience.

EDUCATION: Hanover College: Hanover, Indiana

Bachelor of Arts, May 1996
Double Major: Business Administration and Economics

WORK Liquidity Services, Inc. Plainfield, IN (October, 2007 to

Present)
EXPERIENCE:
Warehouse Operations Manager
Responsibilities include:
o Customer Service: Developed relationships with sellers, buyers and account ma
nagers to maximize recovery and decreasing defects.
o Process Improvement: Used 6 sigma principles to develop processes to improve
product flow to increase efficiencies by 50% and increase sales from $17 million
in 2007 to $35 million in 2009.
o Inventory Control: Implemented process improvement procedures that led to imp
roved overall inventory accuracy in the warehouse.
o Product Flow: Managed seasonal fluctuations in product flow.
o Cost Control: Decreased operational expenses by 38% over two years.
o Facilities management: Managed 170,000 square foot warehouse.
o Security: Developed and implemented a facility security plan.
o Safety: Reduced OSHA recordable injuries from 21 in 2007 to 2 in 2009 through
employee training.
o Integration: Integrated B2C acquisition volume into current B2B processing by
adding testing and refurbishing capabilities to the production flow.
o Human Resources: Recruited, hired and trained over 100 hourly employees and f
ive supervisors on two shifts while maintaining relationships with three tempora
ry employment services.
o Quality Control: Decreased overall defect rate from to 9% to fewer than 4% of
total sales in two years.

Cintas Corporation Indianapolis, IN (June 1996 to October 2007)

Service Manager (September 2005 to October 2007)
Responsibilities include:
o Customer Service: Developed relationships with a diverse customer base to red
uce customer defections and resolve customer concerns.
o Manager: Managed the performance of a seven member service team.
Plant Manager (October 2001 to September 2005)
Responsibilities include:
o Planning: Developed and implemented annual plan including projecting annual p
roduction costs of over $5,000,000 and managing those costs throughout the fisca
l year.
o Customer Service: Maintained positive relationships with the service, sales,
and office employees in order to sustain confidence in plant operations.
o Production Management: Developed and tracked production functions: operating
standards, controls, technology, salary and incentive programs, quality improvem
ent, and government regulations.
o Facility Management: Managed upkeep of building, grounds, and equipment while
maintaining excellent housekeeping standards.
o Safety: Established and maintained safety rules for entire operation.
o Human Resource Management: Recruited, interviewed, hired, and trained over 90
hourly employees and 3 supervisors on three shifts.
o Quality Control: Constantly sought ways to improve quality and service to cus
tomers.
Stockroom Manager / Management Trainee (June 1996 to October 2001)
Responsibilities included:
o Cost Control: Met annual budget to cut costs on materials, labor, and suppli
es.
o Customer Service: Maintained relationships with service, sales, and office e
mployees by exceeding their expectations.
o Personnel: Managed daily work flow for 15 employees
o Quality Control: Developed procedures to insure quality standards were being
met.

TRAINING:
o Six Sigma Green Belt
o Foundations of Human Relations
o Meticulous Hiring
o Skill Based Leadership
o OSHA - 10 Hour Course

COMPUTER SKILLS:
o Microsoft Word
o Microsoft Excel
o PowerPoint.
o Internal warehouse management systems.