ESMERALDA SALCEDO

706 South Atlantic Boulevard # D

Alhambra, California 91803
(626) 278-1647
es561d0c@westpost.net
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OBJECTIVE To both gain experience in, and make a valuable contribution to, the p
rograms and operations of a human services employer, in which it could enhance a
nd enrich the lifestyle of the community.
PROFILE Three years experience in university program coordination and implementa
tion, office management, and providing customer service to a diverse population
of students, staff, and community organizations. Initiator, creative, organized,
trustworthy, and diligent.
EDUCATION Bachelors of Arts in Psychology, anticipated June 2010
California State University, Los Angeles, Los Ang
eles, CA
WORK HISTORY
Program Coordinator, July 2008 - Present
Cross Cultural Centers, University-Student Union
Develop, coordinate, organize and host cultural programs and services emphasizin
g the Chicano/a, Latino/a community. Generate ideas and develop them into events
. Maintain quarterly program budget; quarterly binder and files of the Chicano/a
, Latino/a Center; manage all communications with students; initiate contracts f
or performers; create graphics for marketing materials, and decoration and arran
gement of event setups. Outreach to students organizations/clubs and outside com
munity organizations. Organize quarterly meetings to collaborate with the campus
' Latino affiliate organizations. Provide assertive customer service, receive an
d screen telephone calls and walk-in inquiries.
Customer Service Assistant, November 2007 - July 2008
Cross Cultural Centers, University-Student Union
Provided exceptional customer service to the campus' diverse population of stude
nts, staff, and community members. Assisted Program Coordinators with promoting
and setting up the events. Answered phone calls and served walk-in inquiries. Or
ganized and updated front desk files, made copies, oversaw library check out.
Student Clerical Assistant, July 2007 - October 2007
Alumni Association, California State University, Los Angeles
Managed creation and renewal of memberships; updated databases; maintained files
and prepared mailings to members. Received and screened telephone calls and wal
k-in inquires; delivered on-campus mail.
VOLUNTEER EXPERIENCE
Yectil Folkorico Dance Troupe, 2008 - Present
Movimiento Estudiantil Chicano de Aztlan (M.E.Ch.A.) Treasurer, 2008 - 2009
Mujers Activas en Letras y Cambio Social (MALCS), 2008-2009
California State University, Los Angeles
Sunday School Teacher, 2005 - 2008
Youth Department Secretary, 2006 - 2007
Children Department Intern, 2003- 2006
Mission Christian Church, Los Angeles, CA
Intern, 2005
Yo! Intern Program
Yosemite Recreational Center, Los Angeles, CA
Camp Counselor, 2005
Youth Employment Internship Program
Class YEID Parks, Los Angeles
SKILLS Microsoft Word, PowerPoint, Excel, Publisher
Bilingual: English/Spanish (read, write, and speak fluently
).
REFERENCES Available upon request.