Nena Bragg

Cellular 317-908-9518 11823 Latrobe Court

Fishers, IN 46037
nenabragg@yahoo.com
________________________________________________________________________
Executive Summary
Results-driven management professional with more than 20 years of successf
ul experience
In building profitable organizations within highly competitive markets. Broad-b
ased general management and P&L management of all corporate operating, sales, ma
rketing, product and human resource management functions. Consistently successf
ul in identifying and capitalizing upon market opportunities to drive revenue an
d profit growth. Effective customer liaison with strong interpersonal and commu
nication skills.
Professional Background
Field Operations Department 2006 to 2008
Robert Dietrick Company Fishers, IN
? Dedicated, people-oriented administrator with positive attitude. Consistently
commended for strong organizational skills, attention to detail and meeting dead
lines. Scheduled technicians for daily duties.
? Conferred with supervisory personnel and customers to discuss such matters as
work procedures, complaints and construction problems.
General Manager 1984 to 2001
Kinko?s Inc. (FedEx Office) IN Area
? Planned and executed company standards including communications, operations, h
uman resource polices. Created partnerships to enhance communications and maxim
ize opportunities. Achieved annual sales goals and quotas based on volume, gross
margin, payroll, shortage and expenses, ranking in the top 10% of historical sa
les volume.
? Transformed least profitable store to most profitable store over two-year peri
od.
? Significantly reduced co-worker turnover from 52% to 10% through accurately an
d effectively hiring, training, and motivation competent co-workers.
? Lead a team of 30 to 40 sales and support staff to perform all aspects of reta
il store operations. Determined product lines, maintained inventory levels and
controls, managed vendors, designed marketing and sales campaigns, oversaw merch
andising. Supervised assistant managers, sales managers and business services t
eams.
? Served as liaison with regional manager, vendor account executives and communi
ty leaders to coordinate store management, sales focus and community involvement
. Alpha and Beta store for company Operations Manual, POS and Marketing. Instit
uted new co-worker orientation program to improve new co-worker performance rate
.
? Drive Sales in Indianapolis area that generated over $52 million annually.
? Successfully open or relocated 52 branches form 1996 to 2001.
? Executed a plan-o-gram initiative for all branches based on space allocations
and fixture fill. Consistently increased sales beyond expectations: 52% over pl
an first year and 26% over plan the second year of operations.
? Selected to serve as the only co-worker in Mid-West to be trained on new opera
tions manual, Marketing Committee and to develop market expansion strategies.
Restaurant Manager 1982 to 1984
Flying Tomato Pizza Restaurant Muncie, IN
? Initially hired as Assistant Manager and then successively promoted to General
Manager within six months, due to outstanding job performance and leadership sk
ills.
? Responsibilities included all aspects of daily restaurant and management opera
tions.

Education
Ball State University 1982 to 1984
Muncie, IN
Training, Skills & Seminars
? Management Ventures, Inc., Multi-Tasking Seminar (3 Days), Ventura, CA 1999
? Miller Heiman & Associates, Inc., Strategic Selling and Coaching Seminar (4 Da
ys), Ventura, CA 1999
? Xerox, Digital Training Suite, AFP, Fiery Expert, HP Expert, Indianapolis, IN
1998
? Management Ventures Inc., Strategic Selling Seminar (5 Days), San Francisco CA
1998
? Steven Covey, Inc., Seven Habits of Highly Effective People (4 Weeks), Santa B
arbara, CA 1996
? Management Ventures, Inc., Selling Business to Business, Indianapolis, IN 1996
? New Horizon, Microsoft Office Certified: Word, Excel, Outlook, and PowerPoint
(9 month course), Indianapolis, IN 1996
? Ivy Tech, Business Writing Course, Indianapolis, IN 1993
? James L. Hesskett, Speaker, Service Breakthroughs, Santa Barbara, CA 1991
? Management Ventures, Inc., Human Resource Certified (3 months), Ventura, CA 19
89
? Kenneth Blanchard, One Minute Manager Seminar (3 Days), Santa Barbara, CA. 198
4