WILLIAM K.

MILLER
1076 MAIN STREET HOLYOKE MA 01040
(4 1 3) 5 3 6 - 5 3 6 8
wm68cbaa@westpost.net

OBJECTIVE
MULTI UNIT MANAGEMENT
EDUCATION
THE OHIO STATE UNIVERSITY
MA - HIGHER EDUCATION ADMINISTRATION
BS - BUSINESS ADMINISTRATION

EXPERIENCES
****CUMBERLAND FARMS 2001 TO SEPTEMBER 2009: Division Manager for 136 stores cov
ering New York, Vermont and Western Massachusetts. Supervise service technicians
, office staff and extensive vendor network. Develop and monitor $6 million annu
al budget. Set operating priorities. Oversee construction projects. Developed pr
eventive maintenance program. Problem diagnosis and resolution. Crisis managemen
t. Energy management is active part of position.
****GOODWILL INDUSTRIES - 1999 TO 2000: DIRECTOR OF RETAIL SALES FOR SEVEN-STORE
DIVISION of this thrift organization. Responsible for staff supervision and tra
ining, human resources, merchandise presentation, buying of new goods, and profi
t and loss responsibility. Sought new locations. Member of management committee.
****SIEBE/BARBER COLMAN - 1995 TO 1999: Established performance-contracting div
ision for Connecticut and Western Massachusetts. Starting this division include
d client identification, project design and engineering, facility analysis, sub-
contracting, financing, project management, and monitoring of results.
****MODERN ENERGY MANAGEMENT SERVICES - 1991 TO 1995: Started company whose mis
sion was to provide energy management and consultation services to small and med
ium sized businesses and educational institutions. Starting this company include
d client identification, project design, estimating, sub-contracting, financing,
project management, and monitoring of results.
****ALBERT STEIGER COMPANY - 1984 TO 1991: DIRECTOR OF HUMAN RESOURCES AND CORP
ORATE OPERATIONS FOR AN ELEVEN (11)-FACILITY DEPARTMENT STORE CHAIN. Operational
areas included: merchandise receiving, checking, marking and distribution; faci
lity maintenance; food services; vehicle procurement, maintenance, operation and
control; loss prevention; store planning and remodeling; and energy management.
Responsible for total human resources function including exempt and non-exempt
recruitment, selection, training, compensation, employee benefits, management de
velopment, employee relations, and organizational planning. Responsible for deve
lopment and administration of a $26,000,000 budget.
NEWTON BUYING CORPORATION - 1981 TO 1984: DIRECTOR OF PERSONNEL for exempt and
non-exempt recruitment, wage and salary administration, employee relations, and
organizational planning for 90-store off-price retail chain. Supervised a staff
of ten.
MILLER & RHOADS -1979 TO 1981: DIRECTOR OF PERSONNEL FOR EXEMPT AND NON-EXEMPT
EMPLOYEES IN TWENTY-ONE (21) RETAIL STORES AND THREE (3) SUPPORT FACILITIES. Sup
ervised staff of 24. Responsible for all recruitment, training, wage and salary
administration, employee relations, and organizational planning.
OUTSIDE ACTIVITIES
1. Dan Kane Singers-Member for over ten years.
2. Center for Human Development-Member of Board from 1988-91. Chair of Human Res
ource Committee.
3. Friends of the Homeless-Member of the Board from 2006 to present.
4. Shamrock Auction-Own and operate licensed professional auctioneering business
on part-time basis.