Telephone 678-517-4030 email calexan236@comcastl.

com
770) 482-7571 Fax (770) 482-0253
CHARLOTTE ALEXANDER
Career Objective:
To secure a challenging position in a strategic oriented organization where my m
ulti-faceted experience in management, logistics, human resources, recruiting,
employee relations, and proven interpersonal skills can be utilized and augmente
d while concurrently contributing to organizational and individual goals.
Experience:
2007-2009 Metro Brokers GMAC Real Estate Atlanta, G
A
Manager Communications Center
* Trained Customer Service Operators for cost-effective and efficient call handl
ing
* Monitoring and Problem Solving to ensure highest levels of Customer Relations
* Quarterly Performance Reviews
* Trained New Agents-Technical Equipment/Software Usage
* Logistics
* Direct Supervision of 25+ employees
2002 to 2007 Children's Healthcare of Atlanta at Scottish Rite Atla
nta, GA
Communications Resource Representative II
* Provide superior customer service support
* Trained in the operations of Call Center to include triage support services, p
hysician answering and referral services
* Provide information to callers and patients seeking physician referrals, infor
mation related to hospital programs, educational classes and other requests rela
ted to hospital services
* Proactively support the efforts that ensures delivery of safe confidential pat
ient care and services to promote a safe environment
* Interact professionally with patients, visitors, physicians and staff
* Utilization of public address system for emergency, physician and staff pages
* Editor of department newspaper
1996 to 2002 Alexander & Alexander Group, Atlanta, GA
Director of Staffing and Operations
* Executive and Technical search firm
* Performance Management/Problem Solving/Trouble Shooter
* Recruiting/Interviewing/Training/Background Investigations
* Placement of Temporary and Permanent employees
* Knowledge of Federal & State Laws
* Marketing/Advertising/Sales/Trade Shows
* Developed Policies and Procedures
* Compensation & Benefits planning
1996-19967 Media One
Atlanta, GA
Administrative Support - Human Resources & Management
* Human Resources - Enforced Policies-Training Department
* Diversity Training
* Benefits/Compensation-Confidential Reports
1994- 1995 Progressive Personnel, Inc.
Atlanta, GA
Operations Manager
* Responsible for 75% increase in company's billable hours within the first year
of employment
* Suggested new products that increased earnings by 23%
* Maintained employee records
* Staffed permanent and temporary associates for job orders
* Evaluated staff performance
* Hiring of staff