Lorna Elvelena Morgan

1319 Harrod Ave Bronx NY 10472. Tel: (917) 971 6821. E-mail:lm6703ec@westpost.ne
t

PROFESSIONAL EXPERIENCE
University College of the Caribbean, Jamaica WI 08/07 - 05/10
Adjunct Lecturer, Job Analysis and Design, Performance Management and Appraisal
* Prepared and delivered lecture to undergraduate students
* Prepared final examinations paper and mark scripts
* Evaluated students' performance and maintained records
Mico University College, Jamaica WI
09/05 - 05/10
Lecturer, Assessment in the Classroom, Understanding the Learner
* Coordinated and supervised student teachers' practicum
* Supervised research projects for undergraduate and graduate students
* Provided overall management of classroom setting
VERIZON COMMUNICATIONS, New York, NY
06/98 - 12/02
Corporate Sourcing
03/01 - 12/02
Executive Assistant
* Handled multiple assignments in highly pressured situations and constantly mee
t strict deadline schedules while providing support to an Executive Director.
* Interfaced directly with all levels of management in a professional and diplom
atic manner through presentations as well as informal verbal and written communi
cations.
* Coordinated and facilitated training/development programs for 40 team members.
* Liaison between team members and Human Resources Department.
Operator Services
06/90 - 03/01
Call Completion Service Operator
* Successfully supported customer care by facilitating call completion, verifyin
g busy lines and applying credit
* Consistently exceeded criteria set for operators

Education
Columbia University - Teachers College, New York, NY
Master of Arts, Social Organizational Psychology (05/03)
Master of Arts, Sociology and Education (05/00)
University of the West Indies, Jamaica, WI
Bachelor of Arts, History (06/93)
Cornell University School of Industrial and Labor Relations, New York, NY
Certificate, Human Resource Studies (01/03)
Bethlehem Teachers' College, Jamaica WI
Diploma in Teaching, Primary Education (06/89)
Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, PeopleS
oft
Short Courses
* Staff Development and Training (August 2002)
* Effective Interviewing (November 2002)
* Performance Appraisal and Management (December 2002)
* Job Analysis and Evaluation (December 2002)
* Fundamentals of Compensation (January 2003)
* Fundamentals of Employee Benefits (January 2003)
* Building and Managing Employee Relations (January 2003)

Affiliation/Membership
Association of College Honor Societies - Kappa Delta Pi
Jamaica Teachers' Association