Lehi, Utah 84043 Telephone: (801) 864-7639 js7b728c@westpost.net Network Support Engineer Ignited customer focused Technical professional with affirmed troubleshooting an d support abilities. A Demonstrated ability to resolve issues quickly and in a determined well documented way. SKILLS*KNOWLEDGE*ABILITIES Customer Service focused Desktop, Laptop, Printers Assist users with application s CompTia A+ Certified Windows Vista, XP, 2000 Windows Server 2003, 2000 Network Administration PC & Server Builds Microsoft Office User Account Management Local and Network Backups Active Directory WSUS Virtual PC & Virtual Server Mac OSX Professional Experience Business Network Support Engineer, Netgear, South Jordan, Utah 2008-Present * Ipsec and SSL VPN Gateway to Gateway and Client to Gateway Configurations. * QoS, ToS, DiffServ, DSCP, CoS * DMZ, Custom Firewall rules, Port Forwarding, Port Triggering * Remote Management, Telnet, CLI(Command Line Interface) * Routers, Switches & Hubs (Unmanaged, Managed, L2/L3 and Smart Switches) Gigabi t, fast Ethernet, modules and power-over-Ethernet * Wireless Products (Access points & antennas, Adapters) * Vlans, Trunking/LAG(Link Aggregate Group), Tagging or Untagging ports * TFTP, CLI and Web based Firmware updates. * IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP, Remote Desktop * Network Attached Storage Devices advanced configurations and troubleshooting A ctive Directory folder permissions, Samba, MacOSX and Time Machine. * Custom Check Specialist/IT Backup, Harland Clarke, Salt Lake City, Utah 2005-200 8 * Setup, imaged, and troubleshot computers live and over the network. * Created IT Tickets and worked within proper channels to get issues resolved. * Strengthened employee's knowledge by training them in team meetings and throug h Center and team presentations. Assistant Manger/Lead Tech, PC Club Computers, Inc., Murray, Utah 2003-2005 * Officiated in the training and oversight of new employees. * Evaluated new processes to improve productivity and increase revenue. * Building Troubleshooting and repair of Laptop and Desktop Computers * Triage and troubleshoot hardware issues (printer, faxes, copiers etc) Onsite and in shop Technician, CompUSA, Salt Lake City, Utah 2000-2003 * Worked as a part of the Field Service team with government contracts and vendo r specific contracts. * Onsite and in store troubleshooting and repair in and out of warranty. * Documentation of service and communications with the customer. * HP Computer and Laserjet printer certified 2001 * Apple Onsite and Instore Technician * Refurbished computers. Education *Associate of applied science Degree in Multimedia and Computer Graphic Design, Utah Career College. *Course focus in Network Engineering program at Salt Lake Community College. *Bachelors degree in Networking and Telecommunications. University of Phoenix. Currently working on.