Eric Sykes

403 Greenbriar Drive, Apt. 207

Normal, IL 61761
(309) 452-0406
es7180e2@westpost.net

OBJECTIVE
To use my retail experience to oversee a department with focus on achieving ann
ual goals while promoting company standards and a great working environment. I a
m a person with high standards and have the ability to think outside of the box
to accomplish the tasks given to me. I have extensive customer service and marke
ting experience that I know would be a great asset to your team.
SUMMARY OF QUALIFICATIONS
Manager with multi-regional experience (East Coast and Midwestern) companies.
Accomplished in sales and customer service to achieve growth and retention.
Office knowledge consisting of but not limited to Microsoft Office, payroll, sch
eduling, HR requirements, training and working with a diversified staff, adhere
nce to and enforcement of federal, state, local municipal and company standards.
ACCOMPLISHMENTS
- Highest score within 6 months of management responsibilities
Helped take store ranked 53 out of 54 stores to the companies 3rd leading sales
growth store in less than a year as store manager.
- Brought store out of a 13 year slump as far as presentation, company standards
and customer satisfaction.
- Raised the bar on faster service and follow up to ensure success.
EMPLOYMENT
Driver - (2008 - Present)
Krispy Kreme Doughnuts, Bloomington, IL
Salary $30,400/yr
Obtained a C Class Drivers License to deliver Krispy Kreme products to several a
ccounts throughout Central Illinois ranging from grocery stores to gas stations.
Also responsible for presentation and upkeep of displays. Continue to maintain
accounts through prompt delivery and good customer relations.
Program Manager - (2006 - 2008)
Marcfirst, Normal, IL
Salary $46,000/yr
Supervising staff in a group home setting which included training, HR duties an
d scheduling. Achieved highest score of any program agency wide through an indep
endent auditing firm within first six months of management tenure for quality of
life for individuals supported, budget compliance, fiduciary responsibilities a
nd community integration.
Store Manager - (2005 - 2006)
Shoe Carnival, Peoria, IL
Salary $35,000/yr
Responsible for improved presentation and compliance with company standards over
previous 13 years while continuing to drive sales in excess of $3 million throu
gh effective, live, in-store microphone promotions as well as other promotions
such as customer contests. Daily operations included front end, cash deposits, a
nd inventory control while overseeing staff.
Manager - (2001 - 2004)
Drug Fair, Fairview, NJ
Salary $38,000/yr
Created and implemented new customer service protocols to help improve customer
relations and drive sales. Took location from second weakest in sales out of 54
stores to one of the top 3 strongest within 1 year. Working through language bar
riers with immigrant customer base and teaching hands on customer service to sta
ff as exhibited by larger retail chains were key pieces.
Sales Manager - (1999 - 2001)
Rent A Center, Bloomfield, NJ
Salary $33,000/yr
Direct sales, customer service and merchandising. Implemented marketing campaign
s through phone, showroom promotions, sidewalk sales and door to door canvasing.
As a result, we were recognized as the number one store in the market out of 9
locations.