Shari Nichols

Ventura, California 93003

(805) 258-2355 (cell)
sn81e216@westpost.net
OBJECTIVE
I would like to be part of a company whose goals would be to provide a positive
environment for all employees regardless of their position. I would like to be
a part of a team that is focused on excellent customer service at all times. My
goal is to be a part of a company that offers its employees incentives for pers
onal and professional development and one that promotes a team spirit that toget
her will provide continuous and strong financial growth potential for the compan
y as a whole.
EXPERIENCE
August 2007 a" June 2010 Westamerica Bank
Corporate Recruiter
Duties and responsibilities include, but are not limited to the following:
Review resumes, job and Star Path applications, interviews potential candidates;
identifies qualified applicants, presents applicants to Hiring Manager for both
Operations and Sales for the bank to include the bank campus and all branches i
n specified regions.
Administer pre-employment tests and conducts reference checks as required
Extends verbal job offer to the selected candidates. Informs other applicants th
at they were not selected.
Also involved with determining which job fairs we will attend and which position
s should be advertised and assist with developing ad contents.
Processing of new hire paperwork including scheduling orientation and training s
essions for new employee.
Sole recruiter for 4 geographically separated regions
Production Highlights
Led all recruiters in time to fill rating for 3 consecutive years
Received over 20 aSTARa Certificates for exemplary performance and customer serv
ice
Called upon to mentor and assist with the training of new recruiters
Worked closely with new Vice President of Recruiting to improve internal process
es
Developed binder filing process to keep recruiters organized - resulting in more
timely recruitment efforts
Worked to improve applicant tracking system (Taleo) to match needs of recruiting
department resulting in organization of requisitions and better up to date stat
using of candidates
During manning shortage was called upon by Vice President to personally handle a
ll management positions
Successfully filled 12 Branch Manager positions in 90 days

September 2005 a" May 2007 Los Robles Hospital and Medical Center Thousan
d Oaks, CA
Environmental Services Manager
Duties and responsibilities include, but are not limited to the following:
Responsible for organizing and executing departmental administrative and clerica
l programs and systems.
Responsible for developing and implementation of environmental services programs
which are designed to provide clean, sanitary facilities. Regularly inspects c
ompleted work and completes Quality Management reports. Makes recommendations f
or new methods to improve overall performance.
Develop and maintain an organizational structure and staffing schedules and duty
lists.
Responsible for recruiting, hiring, supervising and evaluating of non-supervisor
y and supervisory employees ensuring that standards of performance are met.
Responsible for the orientation, development and motivation of supervisory staff
, ensuring that staff is properly trained at all levels.
Implement inventory control procedures by recommending types of supplies to be o
rdered, quantity and timing of orders. Maintains appropriate records to track i
nventory levels and related costs.
Serve as Acting Manager in the absence of the Director of Environmental Services
.
Develops effective facility relations through formal and informal programs.
Maintains and keeps all department and employee files.
Update Kronos and submit the reviewed and confirmed payroll information on a tim
ely basis.
Responsible for conducting annual performance reviews of all staff members.

November 2000 - September 2005 Kelly Services Ventura, CA

Staffing Supervisor/Recruiter
Duties and responsibilities include, but are not limited to the following:
Order Fulfillment: Analyze needs, take customer orders, document order requirem
ents in front office systems, escalate orders to appropriate branches, conduct c
andidate searches, present candidates, and schedule interviews. Follow up on in
terviews/candidates presented, informing customers on status of orders, offering
assignments to temporary employees. Conducting arrival calls, and managing seco
ndary suppliers.
Order Management: Conduct quality control calls, conduct order extensions, docu
ment order activity in front office systems, manage service disruptions.
Recruiting/Sourcing: Analyze branch recruiting needs and develop recruiting str
ategy determining which recruiting events to attend, create recruiting collatera
l, develop and maintain relationships with recruiting sources, manage recruiting
budget and analyze results.
Hiring: Screen and assess candidates, administering evaluations, conduct interv
iews, checking references, making hiring decisions, conduct temporary employee o
rientations.
Orientation/Training: Determine applicable customer orientation and training ne
eds. Provide orientation training, enforcing customer policies.
Employee Relations Management: Monitor and analyze employee turnover/absenteeis
m and take appropriate action. Conduct performance reviews soliciting employee
feedback, investigating customer/employee complaints and take appropriate action
. Provide counseling and coaching to employees, provide career guidance, conduc
t exit interviews, make decisions regarding termination of employees. Manage co
-employment issues, develop and maintain recognition and retention programs, add
ress benefits issues (e.g., vacations and holidays. Handle workplace violence a
nd/or safety issues.
Administration and Finance: Review and manage internal reports, quality initiat
ives, complete corporate reports, address aging issues. Assist in budget develo
pment and management, audit bills, monitor profitability and manage expenses. I
ncrease Work Opportunity Credit revenue, reduce unemployment and Workers Comp ri
sk.
Payroll: Distribute paychecks, prepare time cards for payroll processing, resol
ve paycheck issues.
Complete Performance Management Plan, initiate and participate in training (incl
uding cross-divisional orientation/training), attend staff meetings, participate
in community service and charity events, support Kelly Quality Management initi
atives.

January 2000 a" October 2000 Verizon Information Services Camarillo, CA

Sales Representative
Managed inside telephone directory sales for Verizon Yellow Pages which included
the following: establish accounts, new installations and non-advertisers. Dut
ies included up-selling to existing customers, offering several different packag
es created for each territory. Selling new programs to non-advertisers and new
installs. Assist clients in the design of advertisements. Certified with the G
TE CSP certificate and trained on the computer LMS PASS that included all custom
ersa accounts.

August 1996 a" December 1999 COOL-LUX MFG Camarillo, CA

Pro-Video Sales Manager
Duties and responsibilities include, but are not limited to the following:
Manage 150-200 accounts across the country to include initial ser-up, follow up
via telephone or personal visits, trouble-shooting.
Assist marketing people in each location with POP and other advertising programs
to promote product line.
Coordinate and assist in set-up and participation in 4-6 major national convent
ions per year as well as dealer shows throughout the country.
Assist the president of the company in maintaining our relationship with the man
ufacturersa representatives hired to maintain certain territories throughout the
USA and some international.
Responsible for maintaining budget quotas for my division and those that needed
support.
SKILLS
Taleo (requisition and candidate database)
GTE CSP Certificate
Kelly Services Staffing Specialist Certification, completed 2002
Microsoft Office Suite (Word, Excel, and PowerPoint)
Outlook and Lotus Notes communication systems
Peachtree Accounting
KRONOS payroll System
SMART Ordering System
Teletracking/Bedtracking System
Lawson HR System
Medibuy Ordering System, hospital designed
LMS PASS (GTE-Currently Verizon
CHARACTER ATTRIBUTES
Excellent customer service skills and experience
Goal oriented
Self-starter
Team player
Ability to multi-task
Detail oriented
Quick learner
Excellent organizational skills