TASNEEM HASSAN

15261 Eagle Tavern Way, Centreville, Va. 20120, th8a49ce@westpost.net (703)-328-

8952
Goal oriented senior Human Resources Generalist with proven capabilities in recr
uiting, training and employee relations programs. An effective communicator at
all levels within an organization. Proven leadership skills, include managing a
nd motivating staff to achieve company objectives. Ability to analyze data and
provide recommendations. Have the ability to multitask and work under pressure.
HUMAN RESOURCE PLANNING:
Assessed the companys future staffing needs over the short, medium and long ter
ms
Consulted with other management to determine their staffing needs
Administered the companys pay policy
Devised new and effective company incentive schemes which reduced absenteeism a
nd increased productivity by 10%
Reduced sales associate turnover by 20% by implementing interview skills traini
ng which resulted in upgraded quality of candidates hired
Prepared and maintained company salary structure, job documentation and evaluat
ion systems
Developed and maintained relationships with employment agencies, universities a
nd other recruitment sources
RECRUITING AND TRAINING
Recruited and maintained necessary staffing levels for a store with 250 employe
es
Administered non exempt applicant testing and selection
Interviewed candidates, checked references and scheduled pre-employment physica
ls and drug testing
Coordinated seminars within and outside the company
Developed effective training programs in conjunction with other departments in
the company
Organized and conducted new hire orientation sessions for all new employees
Implemented sales and customer service training programs for all sales staff de
velopment
Recruited, trained and supervised a staff of 25 associates
EMPLOYEE SERVICES
Managed and trained staff personnel records
Counseled staff as and when needed
Performance reviews and salary increase processing
Maintained employees sick and vacation absence records
Administered and explained benefits to employees and served as liaison between
employees and insurance carriers
Knowledge of OSHA compliance and workers compensation claims
Tasneem Hassan Resume - page 2
ACCOMPLISHMENTS
Recognized for Diversity and outstanding people skills.
Received the Macys Star Academy award for achieving highest sales in the Galler
ia store.
Trained and developed two management trainees for the one year program and two
summer interns.
PROFESSIONAL EXPERIENCE
Team Manager Fairfax, Virginia
Macys Inc. 2005-2010
Recruited and trained new staff to meet with companys objectives. Organized and
 conducted training sessions for new hires and also did one on one training as n
eeded.
Supervised and coached sales managers and existing staff to exceed sales and cus
tomer service. Successfully beat both the sales plan by +4% and above the distr
ict average of 3%, and customer service goal by 2 points.
Implemented sales and customer service training programs for all sales staff dev
elopment.
Appointed and monitored external training organization for specialist training c
ourses.
Senior Manager Tysons Corner, Virginia
J C Penney 1998-2003
Developed training programs for sales staff to improve customer service and redu
ced complaints by 4%.
Trained and developed two management trainees for the one year program and two s
ummer interns.
Store Support Manager Fairfax, Virginia
J C Penney 1996-1998
Responsible for providing personnel and operations support for a store with annu
al volume of $35 million.
Achieved a salary cost reduction of 1.4% by implementing efficient staffing to e
nsure optimum customer service, productivity and meeting salary cost objectives.
Reduced salary cost by 3.4%.
Actively recruited, hired and trained qualified personnel.
EDUCATION
B.S. University of Karachi, Pakistan
Human Resource Management Certificate, Fairfax County Adult Education
Macys Certification for Recruiting, Selecting and Hiring Best People
Macys Certificate for Coach the Coach Training
J C Penney Management School for Merchandise Management