ELIZABETH A.

HATCH, PHR
237 North Broad St. * Oneida, NY 13421 * (315) 363-6686
eh8d92be@westpost.net
QUALIFICATIONS SUMMARY
*Strategic Planning *Operations Management Partner
*Employee Relations *Change Management Leader
*Solution Thoroughness *Transformational Leadership
ACHIEVEMENTS
*Increase AOS 50 to 72 *90 Day PT Turnover 37% to 21%
*Reduce Meal Exceptions 2,434 to 1,096 *Increase SPLH $145 to $190
*FE increase 89% to 97% *Cashier Turnover 146% to 36% YTD
*CET Friendly 7.43 to 8.05 *CET Faster 7.27 to 8.12
*Highest IVR Usage in Region at 80%
PROFESSIONAL EXPERIENCE
Walmart Stores, Inc. - Bentonville, AR (7/06 - Present)
Market Human Resources Manager - Market 188 and 189
Delta Award Region 11 FYE 2009
Top Performer Award FYE 2008
* Responsible for execution of HR initiatives in employment practices, HR commun
ications, performance management, staffing, development, and associate relations
for 15 stores, 4500 associates, and 200 managers.
* Drive performance management by partnering with managers to develop effective/
measurable metrics, model and teach managers how to apply performance management
program and address compliance issues.
* Facilitate annual Associate Opinion survey process. Partner with store manage
ment to identify root cause, develop, and implement action plans to successfully
increase AOS. Focus on the needs of individual Associates, provide support so
Associates can work effectively; manage relationship between Associate and needs
of the organization.
* Oversee consistent application and compliance of all company policies and proc
edures, federal, state, and local laws throughout multiple facilities by modelin
g, teaching, developing, and partnering with exempt managers and personnel assoc
iates.
* Ensure Market has the specific talent it needs at the time it needs it by buil
ding existing talent and facilitating HR related training. Project future talent
needs, develop recruiting methods to attract, integrate, and retain external ta
lent.
* Examine organizational processes, routines, and systems to ensure alignment wi
th Market business plan and develop plans, measures, structures, workflows, and
budgets to more effectively enable talent.
* Lead change management programs. Teach change management principles, support t
he process, ensure successful implementation, and successful execution.
* Execute HR business plans for the region by assisting in the development of th
e HR business plan, gathering internal and external perspectives, business trend
s, and other data. Partner with Market Manager to fulfill mission leadership.
Lowes Home Centers, Inc. - Camillus, NY (6/05-7/06)
Human Resources Manager (Recruited by Walmart)
* Responsible for optimizing the attraction, motivation, and retention of talent
in the store by anticipating and preventing people problems in the store, throu
gh consistent application of Lowe's policies, effective management practices, an
d legal requirements.
* Identify legal requirements and government reporting regulations affecting hum
an resources functions and ensures policies, procedures, and reporting are in co
mpliance. Studies legislation, arbitration decisions, and collective bargaining
contracts to assess industry trends.
* Coordinate management training in interviewing, hiring, terminations, promotio
ns, performance review, safety, and sexual harassment.
* Advise management in appropriate resolution of employee relations issues.
* Administer benefits programs such as life, health, and dental insurance, pensi
on plans, vacation, sick leave, leave of absence, and employee assistance. Condu
ct wage surveys within labor market to determine competitive compensation.
Oneida Indian Nation - Oneida, NY (5/04 - 6/05)
Pathways Program Director (Left when Nation lost land claim and federal grant wa
s at risk)
* Develop, implement, and direct a strength-based program to serve Native Americ
ans in CNY to address barriers in their lives, develop goals, and support achiev
ement of them, included all age groups and systems.
* Develop and implement policies and procedures for department and program compo
nents.
* Responsible for management of program including fiscal management.
* Hire, train and supervise caseworkers.
* Ensure culturally competent service delivery
Northern Regional Center for Independent Living, Inc. - Watertown, NY
Family Support Program Director (1997-2004) (Finished Masters Degree and w
anted to expand career)
Family Advocate (1995 - 1997)
* Establish and develop the Family Support Program in close collaboration with f
amilies, community members, and Board of Directors.
* Participate as team leader in 5 year strategic planning process and execution
of plan
* Annual growth through fund-raising, financial development, and fiscal manageme
nt.
* Anticipate talent needs and addressed them through proactive and effective rec
ruiting, staffing, and training. Empowered staff to utilize leadership and commu
nication skills, creativity, and positive strengths.
* Responsible for optimizing the attraction, motivation, and retention of talent
in the organization by anticipating and preventing people problems in the store
, through consistent application of NRCIL's policies, effective management pract
ices, and legal requirements.
* Oversaw the analysis, maintenance, and communication of records required by la
w or local governing bodies.
* Identify legal requirements and government reporting regulations affecting hum
an resources functions and ensures policies, procedures, and reporting was in co
mpliance.
* Administer performance review program to ensure effectiveness, compliance, and
equity within organization.
* Responsible for coordinating and communicating employee benefit programs.
* Build and maintain working relationships with schools, community agencies, and
government agencies.
EDUCATION
MASTER OF SCIENCE, HUMAN SERVICES
Capella University, Minneapolis, MN
* Specialization in Management of Non-Profits
* 4.0 GPA High Honors
BACHELOR OF SCIENCE, ORGANIZATIONAL MANAGEMENT
Roberts Wesleyan College, Rochester, NY
* Highest Honors Award. GPA 4.0.
* Distinguished Achievement Award
PROFESSIONAL AFFILIATIONS/CERTIFICATIONS
* Professional in Human Resources Certification, PHR - HRCI April, 2006
* Member of Mohawk Valley Society for Human Resource Management (MVSHRM)
* Member of Society for Human Resources Management (SHRM)
* Certificate Leading High Performing Teams - Cornell University, May 2009
* Certificate in HR and Law - Institute for Applied Management and Law, Inc., Ja
nuary 2009
* Certificate Leading Management Teams - Cornell University, May 2007
* Certified Child and Adolescent Needs Strengths (CANS) Trainer, Northwest Unive
rsity, 2005
* Certified Principals of Individualized Care Trainer, NYSOMH, 2005
* Parent and Professional Collaboration Trainer, NYSOMH, 2004
* Individuals with Disabilities Education Act (IDEA) Trainer, DOE, 2000