Professional Documents
Culture Documents
My career began in Information Technology and Services back in 1985. During this
time I have been involved with many different aspects of the IT field, all whic
h share the ability to provide services and support to clients, and fellow assoc
iates alike.
My experience in customer service is extensive and has varied from face-to-face
interaction, using tools to provide remote support, and phone-only services as w
ell.
My choice is to welcome new challenges, and my goal is to treat all assignments
with a high level of enthusiasm and dedication.
I am available to work any shifts and schedules, and I offer the opportunity to
discuss my abilities and accomplishments in greater detail.
Specialties:
Windows Server 2003
Windows Server 2000
Windows XP Professional
Windows Active Directory
Internet Information Services (IIS 6.0)
Microsoft Office Applications
Microsoft Sharepoint
Enterprise Project Management (EPM)
Remote Desktop Protocol (RDP)
NetIQ Management Tools
Gomez Website Services
Repliweb Deployment Application
Remedy Service Management
Cisco IOS (beginning level)
Citrix NetScaler
CA Spectrum Network Monitoring Services
SolarWinds Network Management Services
Experience:
Senior Infrastructure Technician at Mattel, Inc.
October 2005 - January 2009 (3 years 4 months)
My position at Mattelas data center encompassed three different job descriptions
. Our group worked on a combination of Internet Operations, Network Operations a
nd I-Series Operations.
Internet Operations: Created locally hosted Internet and Intranet websites and d
eployed content. Setup site redirects and managed groups, permissions and direct
ory structures. Built and configured new web servers and web farms with the assi
stance of load balancing. Maintained and repaired server hardware and implemente
d security updates and service packs as needed.
Global Network Operations: Provided 24x7 monitoring of ATM, Frame Relay, DMVPN a
nd Point-to-Point circuits. Performed level two problem determination and worked
with communications vendors and site contacts to address and resolve service ou
tages.
IBM I-Series Operations: Performed nightly processing, monitored batch processin
g and system backups. Responded to error messages such as locked jobs and user a
ccount problems, and escalated level two problems to developers and programmers.
Education:
Stellar International Institute
Microsoft MCSE Training, 1999 a" 2000
Coursework completed:
Networking Essentials
NT 4.0 Administration
NT 4.0 Server
NT 4.0 Workstation
Phoenix College
General Studies, 1990 a" 1992
Coursework completed:
Accounting Principals
Business Management
UNIX Operating System
MS/DOS Operating System
Computer Networking and Repair