John A.

DelRaso
13 Shagbark Road
Sandwich, MA 02644
(617) 694-7082 / jd90cb5a@westpost.net

Accomplished business manager with a rich blend of service operations and financ
e know-how. Effective leader, problem-solver and decision-maker with a proven tr
ack record in helping organizations to improve and grow. Diverse experience from
start up to turnaround and rapid growth.
AREAS OF EXPTERTISE
Financial Analysis & Planning Business Communications Project Management
Business Process Improvement Profit & Loss Management MS Excel & Suite Expert
Client & Account Management Team Building & Leadership Ad hoc Metrics & Analysis
PROFESSIONAL EXPERIENCE
Director, Field Operations 2007 - Present
Dragon Commodities Worldwide, LLC, Forestdale, MA [Global Sourcing & Consulting]
Ensure company growth and profitability through the efficient processing of enga
gements. Provide metrics with analysis on operational efficiencies, service qual
ity and finances in support of organization's mission critical goals and objecti
ves.
* Greatly enhanced managerial decision making capabilities by creating quickly a
bsorbed financial reports with descriptive key financial impact data and perform
ance ratio analysis.
* Ensured benchmark goal attainment by developing business analysis models that
tracked performance of people, process, project and financial activities.
* Improved profit margins 10% by maximizing individual productivity and group ut
ilization rates and eliminating non-value add cost streams.
* Reduced total cost of quality 17% by triming costs associated with process wor
kflow defects, redundancies, re-works and claims on service warranty.
* Improved business performance, utilizing process mapping and control methodolo
gies to provide optimizations in service, cost and quality.
* Managed global operations for growth and profitability with offices located in
China, India and Russia.
* Optimized profitability of engagements by effectively managing for on-time and
budget assurances, while guaranteeing the highest level of service quality and
value.
Director, Service Operations 2005 - 2007
Streamline Solutions, Inc., Plymouth, MA [Strategic Management Consulting]
Provided leadership and guidance on all aspects of service operations and financ
e for optimum growth and profitability. Effectively managed the service life cyc
le; from the efficient processing of work orders, to scheduling, dispatching, ti
me/materials auditing, invoicing and collection.
* Mitigated business risks and threats by carefully developing business strategi
es around prevailing economic and market conditions, weighing investment decisio
ns, providing meaningful financial analysis and delegating specific charge respo
nsibilities.
* Recaptured over $300,000 in operating cost, which went directly to the bottom
line, by properly sizing enterprise resource requirements according to consumpti
on rates, eliminating waste and stabilizing nonconforming variations of defined
process workflows.
* Improved group productivity from 75% to 85% expanding margin by 5%, through co
mplementary workflow schemes and objectives.
* Enhanced quality, increasing customer perception value by 3 full points utiliz
ing time-tested quality methodologies such as Six Sigma, TQM and SADT.
* Increased service efficiencies and effectiveness by streamlining organization'
s service management systems; from the processing of work orders, to scheduling
and dispatching, time and materials auditing and invoicing and collection.
John A. DelRaso (Resume Continued)
* Improved stability and control over operational functions by documenting proce
ss work flows, bridging performance gaps and establishing critical measures on r
esults of expected business outcomes.
* Enhanced customer value by effectively managing vendor relationships on matter
s pertaining to contract negotiations, SLA, service deliverables, support, compl
iance, CRM and claims on warranty.
Director, Operations and Finance 1995 - 2005
The Charlton Group, Inc., Boston, MA [IT Systems Integration]
Governance and oversight over operations and finance functions in support of the
organization's ambitious growth and profitability goals. Developed various mode
ls and metrics that analyzed benchmark performance on matters pertaining to serv
ice, cost and quality.
* Built effective teams through hiring selection and the development of suppleme
ntary corporate policies and procedures, employee work objectives and meaningful
performance reviews.
* Sustained company growth through the efficient processing of service engagemen
ts, while ensuring that customer response, satisfaction, quality and retention l
evels remained high.
* Earned [Fast 50/500] recognition by Deloitte & Touche as one of New England's
and the Nation's fastest growing high technology companies as listed by Forbes.
* Facilitated revenue growth of 200% in two years by implementing a high-end ser
vice product marketing strategy in conjunction with a scalable business model th
at ultimately could handle ten times more business before requiring any major re
work.
* Improved business decision making capabilities by creating efficient financial
analysis and reporting systems that provided for timely and accurate understand
ing of the organization's profitability, liquidity, leverage, and activity posit
ions.
* Maintained a 98% customer retention rate with a less than 1% service incident
rate, by utilizing proven quality analysis techniques in union with complementar
y employee work objectives.
* Ensured successful attainment of corporate goals and objectives by properly al
igning people and groups with the necessary training, tools and effective leader
ship necessary in order to be successful.
Field Service Manager 1984 - 1994
Beckman Coulter, Inc., Fullerton, CA [Medical Device - HPLC, Centrifugation, Mas
s Spectrometry]
Managed a multitude of pre/post sales operations functions including customer se
rvice, product support, training, inventory control, quality assurance, contract
sales, and vendor negotiations.
* Maintained consistently high standards in field service delivery; including ne
w equipment installation, repair, preventive maintenance and overall pre/post sa
les support.
* Implemented ISO 9000 quality standard that helped bring physician and clinical
research customers into compliance with FDA, OSHA and various other government
regulated agency requirements.
* Grew revenues from existing accounts by developing value-added methodologies a
nd procedures that assisted doctors and research professionals in improving the
efficacy of experimental outcomes.
* Consistently maintained less than 1% annual cycle count variance for all capit
al equipment, reagents, supplies and field inventories through timely and accura
te acquisitions/turns analysis and reporting.
* Developed effective tracking systems for reporting on software sales and servi
ce/support cost streams.
OTHER / RELEVANT EXPERIENCE
Strategic Management Consultant (Business Turnaround and Growth)
Field Service Engineer (Mass Spectrometry, Liquid Chromatography, Centrifugation
, Computer)
EDUCATION
Bentley University, Waltham, MA
MBA 1995
BS Business Management 1993
Wentworth Sylvania Technical Institute, Boston, MA
CE / Computer Science 1984