Recent college graduate capable of performing basic troubleshooting of Windows O
perating Systems. Presently pursuing CompTIA A+ Certification. Can perform vari ed administrative, customer service, and computer tasks. Currently hold a Master of Science Degree in Information Technology.
WORK EXPERIENCE
Goodwill of Greater Washington, Washington, DC
I.T. INTERN May 2010 to Present Installs Windows XP Professional operating systems. Installs Microsoft Office 20 03 applications. Sets up accounts in Active Directory and Microsoft Exchange (Ou tlook). Deploys computers and related hardware. Troubleshoots and resolves hard ware and software issues. Creates clear, complete, and accurate documentation (e x. creates an IT handbook for retail stores, which includes diagrams and written instructions about key computer systems at the store, such as POS, telephones, email, etcetera). Assesses various pieces of spare equipment and creates a compl ete inventory of those items which GGW can utilize. Wildtech Alliance, Washington, DC WILDTECH MEMBER Novembe r 2009 to Present Performs computer software and hardware upgrades on used, donated computers. Records and documents all refurbishing work performed. Conducts fundraising camp aigns for Wildtech by garnering financial (and various other resources and) supp ort from major corporate sponsors. Goodwill of Greater Washington, Washington, DC CASHIER RETAIL DIVSION October 2009 to Present Focused on providing excellent customer service. Provide quick and accurate mone tary transactions. Team-oriented, friendly and innovative in solving customer c oncerns. Instrumental in helping the store consistently reach and exceed its wee kly sales goals. Southeastern University, Washington, DC GRADUATE ASSISTANT December 2007 to May 2009 Under the U.S. Department of Education Work/Study Program, assisted the Southeas tern University Office of Institutional Research with statistical data managemen t and analysis using SPSS and Excel. Worked with various university departments to ensure the compilation of accurate student cohort and demographics reports. A ssisted students and other stakeholders with job search strategies and resources . Instrumental in planning and in implementing semi-annual university career fa irs. Spoke to groups of graduate students about the benefits provided to them by the Career Services Office. Whole Foods Incorporated, Silver Spring, Maryland RETAIL ASSOCIATE Nov ember 2004 to August 2007 Created gourmet meals using raw materials according to company specifications an d recipes and maintained consistency in food quality standards. Provided custome r service by identifying customer needs, assisting with purchasing decisions, lo cating merchandise, resolving customer issues and concerns, and promoting produc ts and services Maintained the deli area by following company procedures, util izing equipment appropriately, merchandising, and completing and retaining requi red paperwork, logs, and other documentation. Maintained correct department sign age and pricing. Understood why Wholes Foods products were different from those of conventional stores, and was able to explain this difference to the customer s.
COMPUTER / OFFICE SKILLS
Possess a basic understanding of A+ concepts and trouble shooting procedures
Can create documents, forms, reports, queries, and presentations using the MS Of fice Suite (Word, Excel, PowerPoint, and Access) Can create documents and generate reports and spreadsheets using WordPerfect and SPSS Typing speed of 45 WPM
EDUCATION
Southeastern University, Washington, DC
Master of Science Degree, Information Technology June 2009 Howard University, Washington, DC Bachelor of Art Degree, Arts Management May 2007
AWARDS RECEIVED
Southeastern University, Washington, DC
Certificate of Achievement in Academic Excellence Award Dates: October 15, 2008 and June 5, 2009 Southeastern University, Washington, DC James Edward Miller Chapman Scholarship Fund Award Dates: Spring 2008 and Winter 2009
PROFESSIONAL MEMBERSHIPS
Toastmasters International Southeastern University Chapter, Washington, DC Member Joined: May 2008