11208 Chappell Ridge Court

Glen Allen, Virginia 23059

(804) 346-9779 (H)
(804) 615-1517 (C)
dh9456b2@westpost.net
DOUGLAS L. HENDRICKSON

PROFESSIONAL
EXPERIENCE:

Owner
Dominion Recovery Solutions, Inc. dba Rapid Refill Ink
Richmond, VA
January 2008 - September 2009
* Planned, directed and coordinated all aspects of operations/sales of Dominion
Recovery Solutions, Inc dba Rapid Refill Ink, a commercial seller of remanufactu
red printer ink cartridges.
* Responsible for building the company's market share in the Richmond area.
* Responsible for all inventory purchasing/control, working with various supplie
rs nationwide.

Vice President, Operations

West Asset Management, Fredericksburg, VA
March 2007 - November 2007
* Planned, directed and coordinated all aspects of operations of three (3) Gover
nment Services Group (GSG) offices - Fredericksburg, VA; Medford, OR; Mobile, AL
which generate monthly revenue of approximately $1.25 million.
* Planned, directed and coordinated all aspects of operations of the Government
Services Group (GSG) Client Services department and Quality Assurance department
.
* Forecasted revenue/expenses for each office/department on a weekly/monthly/qua
rterly/yearly basis.
* Responsible for maintaining/increasing the company's competitiveness/market sh
are on all clients serviced in those offices.
* Served as a resource for providing the company updates regarding industry news
, trends and legislation changes.

Assistant Vice President, Default Prevention Services

Director, Default Prevention/AWG Hearings
Educational Credit Management Corporation (ECMC), Richmond, Virginia
April 1997 - March 2007
* Successfully converted the SEAA Default Collection Department to focus entirel
y on default prevention activities. Developed all operational procedures for
the Default Prevention Department, including the installment of a predictive
dialing telephone system.
* Coordinated the creation/implementation of an Administrative Wage Garnishment
(AWG) Hearings department which was responsible for conducting independent telep
honic and written hearings on defaulted student loans for guaranty age
ncies/collection agencies nationwide.
* Planned, directed and coordinated all aspects of operations/marketing in the A
dministrative Wage Garnishment (AWG) Hearings department. This included marketi
ng to collection agencies/guaranty agencies nationwide.
* Coordinated/managed the transfer of the ECMC Electronic Imaging department to
the Richmond office. Once operational in Richmond, the department successfully
imaged 2.4 million documents for the U.S. Department of Education in a 45 day pe
riod.
* Received the 2003 ECMC Group, Inc. Board of Directors' Commendation Award for
creativity and contributions to the agency's corporate success in 2003.
* Actively participated on the National Council of Higher Education Loan Program
s, Inc. (NCHELP) Debt Management Committee.
* Interpreted and implemented federal regulations governing student loans and co
nsumer collections.

Manager, Default Collections

Director, Default Collections
State Education Assistance Authority, Richmond, Virginia
October 1986 - March 1997
* Established an in-house collection department, which generated a profit in the
first year of operation and subsequent years. In addition, collection departme
nt was one of top six (6) most successful student loan guaranty agency collectio
n departments in the nation based on collection recovery rate.
* Managed the process for selecting third party collection agencies for collecti
on assistance on defaulted student loans.
* Coordinated the placement of defaulted student loans to third party collection
agencies. Monitored agency performance and adjusted placements accordingly.
* Assisted in the design and development of an automated student loan claims/col
lections system.
* Chaired a national committee, which developed a national standardized student
loan Administrative Wage Garnishment program.
* Actively participated on the National Council of Higher Education Loan Program
s, Inc. (NCHELP) Debt Management Committee.
* Interpreted and implemented federal regulations governing student loans and co
nsumer collections.

EDUCATION:
Bachelor of Science in Business Administration
Virginia Commonwealth University, Richmond, Virginia