ROBERT F.

BOONE
2001 Claudette Court ~ Biloxi, Mississippi 39531
228-385-4722 (Home) ~ 228-224-5371 (Mobile) ~ rba5319e@westpost.net

HUMAN RESOURCES & CHIEF ADMINISTRATIVE EXECUTIVE

Financial Services * Consumer Product (Regulated Food & Beverage) Manufacturing
Retail * Hospitality * Gaming / Entertainment Industries

* Recruitment & Retention * Organizational Development * Risk Management

* Training & Development * Change Management & Succession Planning * Disaster
Planning & Recovery
* Benefits & Compensation * Talent & Performance Management * Program Managem
ent
* Labor & Employee Relations * Regulatory & Compliance Management * Budget &
Cost Control
* Corporate Relocation * Human Resource Information Systems (HRIS) * Supplie
r Negotiations

HUMAN RESOURCES & ADMINISTRATIVE LEADER with a consistent record of success in p

roactive consultation with executive management and corporate leadership in huma
n resources, business / financial strategy, operational planning, and productivi
ty / performance improvement. Progressive experience in full integration of the
human resources function into business operations strategy - including strategic
planning and organizational development as member of executive teams.
Development and management of organizational cultures nationally recognized as o
perational benchmarks and employers of choice. Design and leadership of organiza
tional direction - including start-up experience in retail, hospitality, and the
gaming / entertainment industries - guiding benefits and compensation, cost-cut
ting initiatives, operational policies, and regulatory compliance. Masters Degre
e in Human Resource Management & Business and Certifications in Human Resources,
Organizational Development, and Executive Leadership supports the depth of expe
rience.
SELECT CAREER ACCOMPLISHMENTS
* Acknowledged by Mercer Consulting for Human Resource best practices in the des
ign of a two-year leadership development program, as managerial source and succe
ssion planning tool for the Isle of Capri Casinos, Inc.-producing 3 Vice Preside
nts / General Managers, 2 Corporate Vice Presidents, 5 Senior Directors, and 10
Directors.
* Created a Consumer Directed Health Plan (CDHP) for Isle of Capri Casinos and c
hampioned industry-rare plan acceptance (5%), reducing costs by 20%. Partnered w
ith benefits consulting organization in the redesign and implementation of medic
al benefits and communication plan.
* Developed and directed start-up and ongoing human resource, general administra
tive, and IT operations for Mall of America management. Collaborated with the tr
ansit authority to establish mall employee and guest-friendly bus routes and sch
edules - contributing to the initiation of what would later become a regional tr
ansportation hub.
* Saved $2+M in relocation expenses in the 1st year with American Express Financ
ial Services, through process redesign / efficiency improvement. Continued first
year efficiencies by 40% or greater annual reduction over legacy expenses. Enab
led department contraction while improving benefits to meet the needs of 200 rel
ocating employees annually.
PROFESSIONAL EXPERIENCE
BROADCAST MUSIC, INC. (BMI), Nashville TN. 2008 - Present
A performing right organization with more than 600 employees and $900M in revenu
es. BMI collects license fees on behalf of over 400,000 songwriters, composers a
nd music publishers and distribute them as royalties.
VICE PRESIDENT, GENERAL SERVICES CHIEF HUMAN RESOURCES OFFICER
Recruited to raise the level of awareness and value to the organization of the H
uman Resources department as a partner to the business reporting to the Chief Op
erating Officer. Promoted and given the additional responsibility for the Genera
l Services and Facilities Management department after first year with company.
Human Resources included a department of 13 professionals and a $2.5M budget. Ge
neral Services and Facility Management included a department of 22 professionals
and budget of $4.97M.

Vice President, General Services and Chief Human Resources Officer, BMI, continu
ed...
* Reduced the historical use of external consultants by the Human Resources func
tion from over $500K annually to under $100k in second year while improving serv
ice and project deliverables.
* Completed RFP for company benefits consultancy resulting in replacing 15 year
incumbent and reducing costs by 45% and improving services.
* Developed and implemented a performance based executive incentive compensation
plan.
* Developed and introduced a valued added series of employee relations initiativ
es and programs attributed to improving internal communications and improving em
ployee morale.
* Created and implemented in partnership with Corporate Strategic Planning depar
tment the BMI Succession Management Process which included the first Leadership
Development Program.
* Operated as focal point for Human Resources and Facility Management in relocat
ing the New York office from mid town Manhattan to downtown Manhattan 7 World Tr
ade Center. Move completed on time, under budget and minimal disruption to the b
usiness.
* Managed the disaster recovery process during the May 2010 flood in Nashville.
Led the efforts to keep business operational while ensuring the needs of employ
ees and their families were addressed. The BMI Care & Assistance fund was establ
ished.

ISLE OF CAPRI CASINOS, INC. (IOC), St. Louis, Missouri, 1994 - 2007
$1.04B revenue ($172.3M EBITDA) pioneer in the regional gaming entertainment ind
ustry. Opened first casino in 1992 with portfolio expansion to 18 casinos operat
ing under 4 brands in 6 states, plus the Bahamas & UK.
CORPORATE VICE PRESIDENT- HUMAN RESOURCES & RISK MANAGEMENT
Recruited as member of start-up corporate office executive team with sole accoun
tability for the establishment and direction of centralized human resource and r
isk management organizational infrastructure, policies, and procedures. Designed
and managed organizational strategy, enabling sustainable growth for rapidly ex
panding gaming leader - to current 18 domestic and international entertainment l
ocations employing 12,000.
Control budgets ranging to $36M, reporting to President. Coordinate 6 direct rep
orts managing a HR & Administrative staff of 20, and dotted line management of 1
5 property-level Human Resource Directors. Maintain P&L accountability for total
human resource, risk management, corporate travel, corporate aviation, and corp
orate office operations - including 3 pilots and their training, 1 aircraft, and
leased aircraft service.

Develop company policies, procedures, employee handbook, and training curriculum

guiding recruiting, staffing, compensation & benefits, training & development,
labor & employees relations, succession planning, regulatory compliance, organiz
ational development, change & risk management. Devised employee and labor relati
ons strategies, serving as chief spokesman for labor contract negotiations. Driv
e top and bottom-line results, emerging as business profit contributor.
* Served a key contributor to corporate reputation as an industry benchmark with
superior corporate culture - and as employer of choice in all operational marke
ts. Created innovative human resource, training, and compensation plans, elevati
ng corporate culture and achieving record retention rates.
* Recognized in Training Magazine as a top-100 company for training. Received ac
claim for corporate culture in 2 successful books, Fun at Work by Leslie Yerkes
and Branded Customer Service by Dr. Janell Barlow.
* Developed an industry leading, pay-for-performance executive compensation plan
inclusive of base pay, cash bonuses, stock options and long term incentive plan
(LTIP).
* Achieved lowest turnover rate for casino employers as corporate teamwork and e
steem champion. Heightened morale and corporate pride through total communicatio
ns transformation - renaming and refocusing training department to cultural deve
lopment department and referencing employees as team members.
* Envisioned and engineered a strategic benefits cost reduction plan upon hire -
holding annual benefits cost increases to 2%, compared to 15% national average.
Managed continuous evolution of health benefits cost control strategy, creating
a successful Consumer Directed Health Plan (CDHP).
* Realized nearly $5M in health benefits savings through design of a 5-year plan
to reduce employer share from 90% to 70%. Maintained corporate competitiveness
and robustness of health plan offerings.

Corporate Vice President- Human Resources & Risk Management, Isle of Capri Casin
os, continued...
* Installed onsite health care clinics at 12 locations in five different states,
offering unique employee value for minimal cost.
* Generated $8.5M in first-year cost savings through Board-approved definition,
study, proposal, and implementation of Captive Insurance Company. Serve as Direc
tor and responsible for day-to-day operations.
* Planned and led major organizational development initiatives, including reloca
tion of corporate headquarters, development of corporate travel department, and
transition to paperless operations.
* Surveyed, selected, and negotiated lease terms for headquarters move from Bilo
xi, Mississippi to St. Louis, Missouri, following Hurricane Katrina. Directed th
e design and construction of $3.78M facility, with upgrades including in-house p
rinting & copy center, document management, mail delivery, and courier services.
* Realized $1.5M under budget completion of headquarters build while driving $20
0+K in future savings through establishment of in-house resource center.
* Generated first-year savings in excess of $100,000 through structure and insti
tution of corporate travel department for supplier rationale and tighter cost co
ntrol.
* Managed the majority of litigation processes coordinating internal legal repre
sentatives and outside counsel with authority on all settlement proposals exceed
ing $25,000.
* Steered corporate response and strategy development guiding future business di
saster recovery and retention following the effects of Hurricanes Katrina, Rita,
and Wilma.
SIMON MOA MANAGEMENT, INC. / MALL OF AMERICA (MOA), Bloomington, Minnesota, 1991
- 1994
4.2 million square foot, super-regional shopping mall and largest mall (in sq. f
t.) in the US - opening in 1992
and generating sale in excess of $1+B. Owned and operated by the Simon Property
Group until 2006. Simon Property
is the largest publicly traded North American retail real estate company with ma
rket capitalization of $56 billion.

DIRECTOR OF HUMAN RESOURCES & ADMINISTRATION

Recruited by Simon MOA Management to develop and direct both start-up and ongoin
g activities guiding human resources, training, payroll, general administration,
and information technology infrastructure and operations. Managed 5 direct repo
rts coordinating 450 direct mall employers and the employees of 550 retail store
s, reporting to Vice President & General Manager. Partnered with senior manageme
nt team in daily general management, directing facility, safety, and security op
erations - and resolving operational issues.
* Defined and structured start-up human resource and general management organiza
tion development as executive partner to Simon MOA retail leadership.
* Devised and facilitated recruitment, hiring, and orientation strategies to acc
omplish efficient and quality staffing prior to mall opening. Organized pre-open
ing job fairs in coordination with more than 200 retailers.
* Negotiated a joint health care contract with provider to enable group-rate cov
erage for 8,000 participants.
* Conceived and executed innovative value-added employee and guest benefits, inc
luding integrated health care clinics for employees and mall guests, and consult
ed in the modification of bus routes / schedules serving the mall.
AMERICAN EXPRESS FINANCIAL SERVICES, Minneapolis, Minnesota, 1986 - 1991
Financial planning and services division of the $27B diversified global financia
l services company, headquartered in New York City. Provided life insurance, mut
ual found, stock, and full-portfolio financial planning services and products.

DIRECTOR OF STAFFING & EEO

Directed staffing, Equal Employment Opportunity Compliance operations (EEOC), ex
ecutive development, and corporate relocation at the 1,000 employee human resour
ce corporate headquarters. Directed staff of 20, reporting to the Senior Vice Pr
esident of Human Resources. Named to Governor's Commission on Employment of the
Visually Handicapped in recognition of EEO excellence. Drove consistent, year-ov
er-year improvements in internal customer service and cost control - delivering
on commitment to achieve cost savings at a rate equal to or less than expenses.

Director of Staffing & EEO, American Express Financial Services, continued...

* Developed and applied continuous improvement programs in all operational areas
, implementing total quality model that enhanced communication, increased accoun
tability, improved efficiencies, and reduced full-time labor costs by 20% and co
st per hire by 55% within the first year.
* Slashed average open time for positions from 63 to 25 days.
* Earned AMEX corporate recognition through a 15+% improvement in affirmative ac
tion results.
* Recognized corporate executive management for implementation of Baldridge qual
ity award criteria in the restructuring of staffing and EEO departments.
* Drove improvements in morale and retention through institution of job sharing
and self-directed work teams.
* Optimized relocation department operations, improving employee relocation bene
fits while reducing costs by 40% or greater than legacy relocation operations.

EARLIER HUMAN RESOURCE MANAGEMENT PROGRESSION in regulated consumer manufacturin

g
and consumer financial organizations, as Recruitment Supervisor for Miller Brewi
ng Company and
Assistant Vice President & Manager of Management Development for ITT Consumer Fi
nancial.
Directed staffing, employee relations, HRIS & EEO compliance for 350-person corp
orate ITT Consumer Financial office, accomplishing significant cost reductions a
nd improved efficiencies through HRIS automation and administration of EEOC lega
l and general administrative functions. Championed enhancements in training and
succession programs, designing and implementing customer service and technical t
raining.
Managed HR, marketing, manufacturing, and finance recruiting for corporate offic
es and 15 Miller Brewing locations.
Drove major improvement in minority recruiting, from less than 10% to more than
40%.
Developed a minority intern program and corporate minority vendor and contractin
g strategy through relationships
(and board memberships) with primarily minority colleges and universities, minor
ity organizations and associations.
Expanded overall hire rate to 50+ annually, while focusing on fewer schools.

~ Detailed career history available upon request ~

EDUCATION
CENTRAL MICHIGAN UNIVERSITY, Mount Pleasant, Michigan
Master of Arts in Human Resource Management & Business
FRANKLIN UNIVERSITY, Columbus, Ohio
Bachelor of Business Administration in Industrial Management

CERTIFICATION & LICENSURE

Certification
Executive Organizational Development, University of Chicago
Professional in Human Resources Certification, Society for Human Resource Manage
ment
Employee Relations Law, Institute for Applied Law
Executive Decision Making, Kepner Tregoe
Licensure
Pari Mutuel & Key Manager Gaming Licenses - States of Louisiana, Florida & Missi
ssippi
PRESENTATIONS
Served as a speaker on benefits, risk management, and operations best practices
to various national professional organizations, international risk attorneys, an
d gaming industry conferences.

PROFESSIONAL DEVELOPMENT & PROFESSIONAL AFFILIATIONS

Training
* Performance Management & Employment Interviewing - Capri Services
* Creating & Sustaining High Performing Teams - National Training Leadership Ins
titute
Affiliations
* Sigma Pi Phi Boule -Sire Archon (Delta Omicron), 1999-Present
* Society for Human Resource Management, 1988-2007
* Mississippi Coast Coliseum Expansion, Member of Task Force, 2005-2007
* NAACP, Member National Gaming Task Force, 1984-2007
* HBCUs Southern University Baton Rouge and Grambling University, Advisory Board
s, 1981-2007
* Gulf Coast Community College, Chairman of District Work Force Council, 1997-20
06
* Salvation Army, Biloxi, Board of Directors, 1995-2006
RPM Pizza, Boar