Susan Lee Dzialo

1074 Ellsworth Drive

Grayslake, IL 60030
847-548-0385

August 21, 2010

Regarding: Receptionist / Administrative Assistant Position
Dear Hiring Executive:
In the interest of exploring employment opportunities, I have enclosed a resume
for your review. It provides a brief outline of my background and experience.
I believe I would be an asset to your organization, as I am a team player, and e
njoy administrative assistant duties, and I also have the computer skills you ar
e looking for. As you will note, I have successful experience as an administrati
ve assistant. I also possess an excellent telephone manner as a receptionist, an
d I am well versed with the duties required for this position.
I am detail oriented, organized, resourceful, polished, and professional, and I
possess excellent customer service skills.
I would like to put my experience and qualifications to work for you, and furthe
r discuss possible employment opportunities with your company. If need be, I wo
uld be available to offer my services to you, on an immediate basis.
Sincerely,
Susan Dzialo

Enclosure: resume

Susan Lee Dzialo

1074 Ellsworth Drive
Grayslake, IL 60030
(847) 548-0385

Qualifications:
*Excellent communication, customer service, and professional telephone manner, a
nd organizational skills. Able to multitask, and work well with a wide variety o
f people.
*Experienced in business software using Microsoft Office programs, such as Word,
PowerPoint, Excel, Outlook and Lotus Notes.
Experience:
TJMAX 8/2010 - Present
Cashier / Sales Associate, Mundelein, IL
*Provide customer assistance, and a cashier on a part-time basis.
Carter's Retail Inc. 5/2009 - 4/2010
Cashier / Sales Associate, Gurnee Mills,
*Provided customers with excellent customer service.
*Assisted customers at the cash register in a courteous, professional manner.
*Processed new shipments, and perform recovery at closing.
Dressbarn 7/2008 - 12/2008
Sales Associate, Gurnee Mills
*Provided fashion consulting, and excellent customer service.
*Enjoyed giving quality customer service, and greeting all customers in a warm,
friendly manner.
*Assisted customers at the cash register.
Protective Life Insurance 3/2003 - 4/2006
Administrative Assistant
*Completed a variety of projects as directed.
*Coordinated meetings and business luncheons.
*Provided calendar management, business expense reports, and travel arrangemen
ts.
*Created documentation in Word, Excel, and PowerPoint.
*Provided office support such as faxing, filing, correspondence, also communicat
ed via email in Lotus Notes, and various other duties.
Experience: (continued)

Jackson National Life Insurance 12/2001 - 1/2003

Administrative Assistant
*Interfaced with the corporate office payroll department on all payroll, vacatio
n and time off requests.
*Coordinated all events including various meetings, conference calls, and holida
y gatherings, including any travel and overnight arrangements.
*Responsible for all aspects of department maintenance, including office machine
ry and supplies.
IPC Corporation 12/2000 - 12/2001
Corporate Office
Administrative Assistant / Receptionist
*Performed reception and switchboard duties.
*Provided office support such as faxing, filing, correspondence, communicating v
ia email in Microsoft Outlook, and various other administrative duties.
*Responsible for shipping supplies to start-up offices as directed.
Diamond Insurance Company 12/1997 - 12/2000
Receptionist / Administrative Assistant
*Responsible for general office duties including switchboard, reception, faxing,
filing, and mail room duties, and sending out all correspondence.
*Responsible for ordering office supplies and the maintenance of office machiner
y, along with maintaining kitchen supplies.
Utilities Incorporated 8/1993 - 12/1997
Corporate Office
Receptionist/Administrative Assistant
*Responsible for general office duties including switchboard, reception, faxing,
filing, correspondence, and building maintenance coordination.
Education:
Business Computer Classes Wilbur Wright College
Chicago, Illinois 1992 - 1993
Business Computer Classes Oakton Community College
Des Plaines, Illinois 1997
References:
Available Upon Request