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JOYCE A.

FAISON, SPHR
___________________________________________________________________
5413 Larissa Court
Virginia Beach, Virginia 23464
757.424.1724 (home) 757.449.6602 (mobile)
E-mail: joy.faze@verizon.net or fjaea8dc@westpost.net

SUMMARY
Strong background in Employee Relations, Staffing, Compensation and Benefits Adm
inistration for all levels of exempt and non-exempt employees gained during 20 y
ears of HR Generalist experience. Established reputation with executives, line
staff and team members as a results-oriented problem solver. Proficient in prov
iding technical expertise and internal guidance to all levels of management. S
ensitive and timely in response to employee problems and concerns while supporti
ng management policies and employment laws.

PROFESSIONAL EXPERIENCE

COAST GUARD EXCHANGE HEADQUARTERS, Chesapeake, Virginia 2006 a" present


Corporate Human Resources Manager
Senior HR Manager for the Coast Guard Exchange system corporate headquarters. P
rovides guidance, consultation, advice to managers and employees in 65 Coast Gua
rd retail exchanges located in the U.S. and Puerto Rico. Provides full range of
services such as personnel policy interpretation, compensation, organization de
velopment, administrative regulations and employee benefits. Conducts analysis t
o assess organizational efficiency and business practicality of personnel polici
es and programs within the Coast Guard Exchange System. Serves as technical adv
isor regarding all disciplinary actions. Coordinates compliance with local fiel
d offices. Labor relations advisor. Coordinates issues involving unfair labor
practice and. grievances. Coordinates efforts with EEO officials during the exe
cution of policies involving civilian personnel. Assists management with EEO in
vestigations and maintains close contact with appropriate agencies involved with
the resolution EEO issues.
TELETECH, Hampton, Virginia 2002 - 2005
Regional HR Director
Reports to VP of Financial & Government clients. Provides HR leadership to clie
nt sites in Stockton, CA (Allstate & UHC), Morgantown, WV (Bank of America) and
Enfield, Conn. (Blue Shied & Charter). Partners with site leadership to ensure
common business objectives are implemented for each client. Administrator for M
ySafeWorkplace website for North America. This site tracks fraud, accounting ir
regularities and employee relations incidents submitted by employees.
Sr. Employment Relations Manager
Coordinated the investigation of all escalated employee relation issues for Tele
Techas 23 North American sites. Worked in close partnership with Site Directors
, HR Managers, legal and operations professionals to provide consistent applicat
ion of policies and procedures.
Sr. HR Manager/Nextel Project
Managed all HR functions of Nextelas outsourced Hampton customer management cent
er
NEXTEL, Hampton, Virginia 2000 - 2002
Employee Relations Manager
Reporting to the Director of HR, provided employee relations subject matter expe
rtise to the HR and operations teams that supported corporate accounts and digit
al care. Responsible for resolving corporate escalated issues; representing Nex
tel with local, state and federal agencies; administering career path program an
d recognition programs, diversity initiatives and policy & procedures; managemen
t coaching, training. Maintained Affirmative Action plan.

Joyce A. Faison SPHR, page 2

AVIS, Virginia Beach, Virginia 1997 - 2000


Director, Human Resources: Directs HR function for two companies of @1000 employ
ees for Processing, Telecommunications and Call Centers. Provides direction to H
R team for Recruitment, Employee Relations, Benefits, Compensation and Training.
Gives on-going guidance and support to Vice President and Directors of AVIS, an
d CENDANT Business Unit Directors of Avis Reservations, Cendant Membership Servi
ces and Jackson Hewitt IT.
Developed strategy for non-traditional recruitment sources for both businesses
Developed corporate recruitment plans
Provided guidance to Corporate HQ to develop retention initiatives
Provided training to managers and supervisors

USAA Norfolk & Reston, Virginia 1986 - 1996


HR Consultant/Employment & Employee Relations: Responsible for all employment s
ervices for 800 employees. Managed recruitment process for all positions.
Recruitment/staffing manager
Managed Corporate HR training
Directed, developed, implemented and managed employee displacement program

EDUCATION AND PROFESSIONAL DEVELOPMENT

Central Michigan University MS - Administration


Old Dominion University BS - Management
HR Certification Institute SPHR Certification
Leadership for Results/Achieve Global Facilitator Certification

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