MARK GIACOIA

150 Dreiser Loop 18G, Bronx, New York 10475

718-379 - 0224 - mg6e9cce@westpost.net
EXCUTIVE MANAGEMENT: REAL ESTATE, JANITORIALINDUSTRIES
Operations, Policy/Procedure Development, QA, Training
Senior manager/specialist with over 25 years experience in the service industry
maximizing resources and operational performance while increasing profits and cu
tting costs without sacrificing productivity. Orchestrated strategies to transfo
rm poor performance into high end results through training, research of client n
eeds and employee input and ideas. Worked closely as both leader and part of a t
eam environment to create policies and procedures that would provide savings and
low cost overruns. Reputation for strong work ethic, high energy, loyalty, appr
eciable and consistent commitment to corporate success.
Real estate Operations - Facilities Management - Employee Relations
Services Development - Partnership Building - Supplier & Vendor Negotiations Emp
loyee Retention & Management - Policy Changes - Strategic Business Planning Empl
oyee Training/Development - Financial Analysis & Reporting
PROFESSIONAL EXPERIENCE
MARION SCOTT REAL ESTATE @ RIVERBAY CORPORATION @ COOP CITY
Bronx, New York - 2006 to Present
Management Company overseeing the largest residential community in the country w
ith over 15,000 apartments and 15,000,000 square feet of space - Coop City
Director of Operations
Oversee and direct operations encompassing several departments, Buildings & Grou
nds, Restoration, Maintenance and assisted in at least another dozen departments
with the Riverbay Corporation. Supervised 40 + directors & supervisors and 300
employees. Liaised and collaborated with the various Directors/Supervisors on da
ily and special projects. Facilitated and re-establish new policies and procedur
es within departments. Helped to train and re-train employees on newly establish
ed policies/procedures. Directed and oversee inventory controls and procedures.
Worked closely with Union representatives & Department Directors in providing gu
idance and disciplinary action to employees through grievance hearings.
Key Accomplishments:
* Through time & motion study strategically reduced staff saving over $600,000 p
er year
* Triggered a recycling program that generates over $200,000 per year in revenue
* Facilitated and lead the creation of plaster/paint contract that has saved $1.
4 million per year
* As a team member facilitated flooring contracting services saving over $500,00
0 per year
* Spearheaded the construction of central warehouse working with both in-house l
abor and outside vendors
* Authored a comprehensive policy & procedure manual for Restoration Department
* Provided a comprehensive inventory of materials within the Riverbay Corporatio
n
MARK GIACOIA - Page 2 - mg6e9cce@westpost.net
SERVCO INDUSTRIES, Bronx, New York - 1998 - 2006
A privately owned $6,000,000 per year janitorial & Construction Company, with ov
er 175 employees.
Operations - Purchasing Director (1998 - 2005)
Implemented internal control procedures that enhanced internal organization with
in the corporation providing better end services and cost savings in both men an
d materials. Created and facilitated a corporate proposal with specifications. E
stablished pricing criteria for all trades within the corporation, thus standard
izing these prices for both management and sales. Trained and managed sales staf
f on presenting and negotiating contract proposals to all levels of management.
Oversee and evaluate employee performance on job sites. Negotiated pricing with
suppliers and sub-contractors.
Key Accomplishments:
* Organized and facilitated the coordination of crews and materials needed for j
ob sites throughout New York City, Westchester and Long Island saving over $100,
000 per year in labor & cost overruns.
* Negotiated with over 50 outside vendors, from 20 states to work at over 90 loc
ations throughout the Eastern US for a $500.000 per contract
* Provided mechanical/machine repair services vendors negotiating pricing and sa
ving over $75,000 per year
Account Executive (2005 - 2006)
Self started door to door sales position from scratch. Created, presented and ex
plained proposals and specifications to all levels of management to potential cl
ientele. Facilitated and coordinated the operational aspect of each new account
with the Company's operational director. Worked with and coordinated with the op
erations department in resolving issues and problems with services provided to t
he clients.
Key Accomplishments:
* Negotiated and sold a contract with David's Bridal for over $500,000 per year
* Provided sales of over $600,000 per year with over 50 other clients
GATEWAY SERVICES - White Plains, New York - 1996 - 1998
Privately owned janitorial service company with over 150 employees & $4,000,000
in sales
Director of Operations
Facilitated and created crews for both long and short term work throughout Westc
hester, Long Island and Upstate New York. Purchased supplies and materials and c
oordinate deliver for all work sites. Inspected and provided logistical solution
s to various types of work. Interface with clients and providing problem solving
to issues and service problems.
Key Accomplishments;
* Reestablishing policies and procedures for the operational aspects of the comp
any
* Negotiating supplies and materials with supply vendors saving over $75,000
* Dramatically reduced payroll without sacrificing services saving over $90,000
in payroll

MARK GIACOIA - Page 3 - mg6e9cce@westpost.net

HUSDON SERVICES - 1983 - 1993
A Privately owned $4,000,000 per year janitorial service with over 150 employees
in Manhattan.
President - 1990 to 1993
Spearhead and direct all departments of the corporation including but not limite
d to operations, sales, human resources, accounts payable & receivable and finan
cial logistics P&L's. Provide leadership in the overall logistics of the corpora
tion and interact with clients, attorneys, accountants and other professions.
Key Accomplishments:
* Maintained and increased sales production by over $1.5 million.
* Successfully Negotiated Union Contract (CBA) with local service employees unio
n
* Negotiated service agreements with sub-contractors' on pricing, scope of servi
ces and payment terms and conditions.
Vice President - 1987 - 1990
Helmed all operational aspects of the company, along with sales and administrati
on. Trained and managed sales staff on all aspects of the custodial industry. St
rategized promotional and sales increasing sales output. Closely liaisoned with
the sales and operational departments of the company.
Key Accomplishments:
* Triggered increased sales of up to $2million dollars
* Strategically reduced man hours on job sites saving over $100,000 per year in
labor costs
Director of Operations - 1983 - 1987
Supervised 3 Field supervisors, Operation's Director, 5 Sales persons and over 1
50 employees. Implemented standard practices within the operations of the compan
y creating better services and cost efficient.
Key Accomplishments:
* Dramaticly reduce payroll costs by consolidating work schedules while sustaini
ng optimal services.
* Facilitated and lead initiatives to save on purchase of materials and equipmen
t.
EDUCATION CREDENTIALS
Iona College, Bachelors of Arts
LICENSES & CERTIFICATIONS
Notary Public - New York State
OSHA Blood Pathogen & Haz com
TECHNICAL SKILLS
Microsoft Word, Excel, Outlook, some Powerpoint
Foxpro Services Program, Yardi Real Estate Program