ALEX WILEY

2624 Worden Street Unit 184, San Diego California 92110

619.204.5550
tamaraw514@att.net

DIRECTOR OF FOOD AND BEVERAGE

Growth-focused and service dedicated Food and Beverage Professional with advance
d knowledge and skills. Over 26 years of experience with a passion to drive exce
llence in food quality and customer service. Skilled in fostering teamwork combi
ned with hands-on experience in managing a broad array of administrative and hum
an resources functions including hiring, candidate selection, orientation, daily
deposits, accounts receivable, accounts payable and reconciliation. Strategic
in developing procedures to maximize efficiency, increase profits, and develop p
ersonnel.

PROFILE OVERVIEW
- F&B PLANNING AND OPERATIONS
- CUSTOMER AND SERVICE OPTIMIZATION
- SALES AND MARKETING
- TEAM DEVELOPMENT AND MOTIVATION
- REVENUE ENHANCEMENT
- P&L MANAGEMENT
- BUSINESS OPERATIONS

SUMMARY OF EXPERIENCE
Food and Beverage Operations
- Key driving force in the successful launch of the Liberty Station Courty
ard by Marriott and Homewood Suites by Hilton, enabling both properties to recei
ve Opening Hotel of the Year award.
- Oversaw and streamlined daily operations of Food and Beverage department
s in multiple venues with meeting and banquet rooms ranging from 15-1000 includi
ng menu concept and implementation.
- Administered payroll and directed purchasing, inventory control, and los
s prevention procedures. Completed and ensured integrity of reports; conducted s
tatistical analysis and developed plans for improvement of operations and profit
ability.
- Achieved consistent overall guest satisfaction scores of more than 90% f
or nearly 2 years resulting in Platinum status. Ranked 16 out of nearly 800 Cou
rtyards in quality of breakfast food.
Staff and Personnel Development
- Directed all human resource activities including payroll administration
for over 150 associates at both hotels. Analyzed training needs of personnel an
d developed training and retention plans to maximize efficiency.
- Enhanced product knowledge, improved customer service, and increased fle
xibility of more than 50 employees by initiating cross-training programs.
- Established high standards and motivated staff to set personal goals and
strive toward increased efficiency.
Finance / Budget Management
- Managed and ensured cost-efficiency in finance and budget administration
.
- Aligned plans and implemented cost control measures based on detailed sa
les forecast and analysis of labor cost.
- Ensured proficient administration of accounts payable / receivables and
payroll.

EMPLOYMENT HISTORY
ASSISTANT GENERAL MANAGER / DIRECTOR OF FOOD AND BEVERAGE
- Huntington Hotel Group, Courtyard Marriott and Homewood Suites by Hilton
/ Liberty Station-San Diego, CA (2005-Present)
- Holiday Inn / Stadium-San Diego, CA (2000-2005)
- Ramada Inn and Conference Center-San Diego, CA (1998-2000)

CREDENTIALS
CERTIFIED FOOD AND BEVERAGE EXECUTIVE CFBE ~ CERTIFIED T.I.P.S. TRAINER
Educational Institute, American Hotel and Motel Association 1997
COURSEWORK IN COMMUNICATIONS ~ University of California-San Diego, CA
MAJOR IN PHOTOGRAPHY ~ School of Visual Arts-New York, NY