STORY PHILLIPS

485 Heath Street, Chestnut Hill, MA 02467 spb6f65e@westpost.net

617-817-5578

As an experienced Generalist comfortable in all functional areas of

Human Resources, develop and execute HR programs that support an
organization's overall strategic direction. Advise leaders on
organizational effectiveness and how to best achieve results through
their people. Partner with employees to enhance the work experience
and increase career satisfaction. Strong implementation skills and
demonstrated track record working successfully in complex
environments.
Experience
ABT ASSOCIATES Cambridge, MA 2006 a" 2009
A for-profit, international, research and consulting firm (1,250
employees.) Abt shapes complex public programs, such as Medicaid,
Welfare, Head Start, and AIDS treatment, among other government
initiatives.
Senior Human Resources Generalist
TALENT ACQUISITION AND EMPLOYEE ORIENTATION
*
Performed full process recruiting, handling up to 60 open
requisitions simultaneously and decreasing "time to fill" rate by 40
percent. Made offers, negotiated salary, discussed benefits and sent
offer letters to candidates.
*
Trained teams on selection strategy, individual and group
interviewing techniques, evaluating candidates consistently, as well
as fair hiring processes and recruiting best practices. Ran weekly
recruiting meetings.
*
Evaluated existing monthly new-employee orientation program and
redesigned it to incorporate principles of adult learning, which
increased customer satisfaction ratings, and resulted in better
informed new employees.
PERFORMANCE MANAGEMENT AND EMPLOYEE DEVELOPMENT
*
As "first point of contact," executed HR programs in support of Abt
Associate's overall strategic direction.
*
Managed team that created Abt's succession planning and "top talent"
programs now used company-wide.
 *
Facilitated performance management process, coaching: effectively
giving and receiving feedback; remediating performance deficiencies
and increasing employee development; having difficult conversations;
discussing career advancement and how generally to maintain fair,
consistent and effective supervisory relationships.

EMPLOYEE RELATIONS AND COMPLIANCE

*
Performed investigations, including working with outside council, to
fact-find and mitigate risk to the company.
*
Mediated and solved interpersonal and professional conflicts between
employees.
*
Interfaced with employees about company policies and procedures
including: FMLA, COBRA, ADA, FSLA, EEOC.
*
Performed reductions-in-force and coached managers to terminate and
address consequences in staff morale.

BENEFITS AND COMPENSATION

*
Performed weekly initial -orientation on all new hires to explain
Abt's health benefits and retirement programs.
*
Advocated for employees about advancement and promotions,
compensation policies, and benefit procedures.
*
Performed equity analysis for all new hires. Made initial salary
recommendations based on market-researched salary ranges, yielding
consistent and transparent compensation practices which reduced
salary appeals.
MICRODESK Waltham, MA 2005 - 2006
A consulting firm (100 employees) providing software and technical
assistance to engineering and architectural firms.
Human Resources Director
*
As sole practitioner, developed HR infrastructure and participated
in leadership development for firm.
*
 Designed and implemented a hiring and recruiting system to
accommodate large scale, rapid growth.
*
Coached managers to use behavioral interviewing techniques; to
systematize an orientation plan; and to maintain a fast-paced,
results-oriented culture through transitional period of growth.
*
Introduced a performance management process and trained managers on
how to use it.
*
Contributed to cost efficiencies by rolling out a new health
insurance plan and Flexible Spending Accounts with cost savings of 30
percent in those areas.
COMMONWEALTH FINANCIAL NETWORK Waltham, MA 2000 - 2004
A Broker-Dealer that has been consistently voted the best midsize
company (400 employees) for years. Practice Management's mission was
to grow the top financial advisors into high-performing business
owners.
Practice Management HR Consultant
HUMAN RESOURCES
*
Provided HR leadership to drive business goals in financial firms
throughout the US.
*
Taught managers to recruit, interview, personality profile,
reference check, hire and on-board candidates that were the "best
fit," resulting in increased retention rates of approximately 25
percent.
*
Created reference material for web-based HR portal such as: employee
manual, job description templates, interview and reference checking
questions, sample performance reviews, employment law 101,
orientation guides, progressive discipline and exit interview
templates, and termination and layoff checklists.
*
Used compensation studies to guide financial planners to compensate
competitively and provide incentives for key deliverables by using a
bonus system to focus employees on profitable outcomes.
TRAINING
*
Upgraded Commonwealth's mission statement and trained employees to
deliver "indispensable service," increasing satisfaction scores from
85 to 92 percent within the first year of the three-year campaign.
*
 Redesigned and managed an interdepartmental, monthly training
program. Trained managers to establish learning objectives, and
utilize implementation and testing to increase customer learning.
Trained managers to create web-based content and converted hard-copy
curriculum into Commonwealth's largest e-Learning platform.
Other Employment PRIVATE PRACTICE Philadelphia, PA 1997 - 1999
Psychotherapist/Life Coach
*
Coached young professionals about career paths and professional
development.
NORTHEAST TREATMENT CENTER Philadelphia, PA 1992 a" 1997
Psychotherapist
*
Performed group and individual psychotherapy for individuals
adversely impacted by addictions.
THE UNIVERSITY OF PENNSYLVANIA Philadelphia,_ _PA 1991 - 1992
Early intervention Specialist
*
Educated parents and teachers to better manage developmentally
delayed children by employing developmental theory.
Education
Massachusetts School of Professional Psychology, CEC 2006
UNIVERSITY OF PENNSYLVANIA, MSED IN PSYCHOLOGY, 1992
UNIVERSITY OF PENNSYLVANIA, BA IN ENGLISH, 1985
Certifications, Continuing Education and Memberships
Certified Executive Coach
Certified in DISC Profile, Predictive Index and Leadership Practices
Inventory
Completed HR courses at Northeastern University and Bentley College
Member of Human Resources Leadership Forum
Interests
Family and friends, reading and writing fiction, cooking classes and
food, jewelry and card making, travel, hiking, gardening, swimming,
boating, spinning, meditation and yoga