Thomas G.

Coffey, SPHR, CBM, CPLP

Roanoke, VA 24012 * tcb8fbac@westpost.net * (540) 977-5533
Experienced Human Resources Manager skilled at improving morale, lowering turnov
er, and maximizing employee performance
More than 15 years' progressive HR and training management experience, combined
with a degree in Human Resources Management and a background working in union (a
nd non-union) environments. Certified FranklinCovey Facilitator committed to con
tinuing education with memberships in SHRM, ASTD, and the APBM. Adept at talent
management and succession planning. Excels in improving company processes, and
helping employees achieve excellence. Accessible, diplomatic and confidential; a
team player and business partner to all department managers. Designated as a Su
bject Matter Expert in Workplace Learning and Performance by the ASTD Certificat
ion Institute. Key experience includes:
* Training & Development
* Government Compliance
* Recruiting & Hiring
* Outplacement Activities
* Risk Analysis/Management * Satisfaction Surveys
* Disciplinary Action
* Leadership Development
* Safety and ISO Training
* Change Management * Benefits Administration
* Employee Orientation
* Strategic Planning
* Performance Intervention
* Lean concepts and "5S"
"His management experience has provided him with a unique understanding of HR is
sues, training and
development applications, and workplace motivation factors."
- Jenny Johnson, Senior Manager, International Relations, ASTD
Professional Experience
PROJECT CONSULTANT - Roanoke, VA
2009 - Present
* Performed HR/training services on a project basis
* Instructed online training for the ASTD Certification Institute
SHELOR MOTOR MILE - Christiansburg, VA 2008 - 2009
Corporate HR Manager/Training Coordinator for an enterprise with 500 employees s
upporting six new car dealerships, two parts retailers, two service centers, two
used car centers, a finance company, and NHRA Speedway. Supervised a payroll ad
ministrator, benefits specialist, and an HR Generalist.
* Oversaw recruiting and hiring of 100+ new employees, policy and procedure deve
lopment, strategic planning, talent management, disciplinary action, succession
planning, benefits coordination, and outplacement activities for the largest pri
vately held dealership in Virginia.
* Conducted HR compliance training for supervisors, including FMLA, Harassment,
Progressive Discipline, and Performance Evaluations.
* Trained service technicians in Lean Manufacturing concepts; educated managers
in policy interpretation, risk management, and process improvement.
* Introduced and promoted Covey concepts throughout organization.
* Provided Leadership Development training for managers and supervisors as part
of the succession planning process.
* Reduced voluntary turnover from 12% to 7% through supervisory training.
* Implemented 360-degree feedback to the performance evaluation process, and an
employee recognition program based on the Fred Factor principles, resulting in h
igher morale and improved performance.
* Customized a targeted selection process, including managers on the selection p
anel.
* Improved accident reporting process to quickly identify safety issues and avoi
d costly claims.
VOLVO TRUCKS NORTH AMERICA, Inc. - Dublin, VA 2003 - 2008
Transfer of Knowledge Advisor overseeing 10 trainers for the world's second larg
est heavy-duty truck brand.
* Developed and delivered training to salary and hourly workforce to prepare for
successful ISO 9001 and ISO 14001 audits.
* Presented workshops and training on FMLA, Harassment, Lean Manufacturing, and
Safety Awareness.
* Delivered 4-hour sessions to 1200 employees (25 per class) on Lean Manufacturi
ng concepts, leading to reduced waste, and increased efficiency. Received compan
y citation for Outstanding Performance.
* Maintained training attendance rosters in MS Access for easy retrieval during
compliance audits.
* Cut FMLA attendance abuse incidents by 10%, with no union reprisal.
* Helped increase employee satisfaction survey scores (completed by 169 workgrou
ps throughout the plant) from 68% at start of employment, to 82% at end.
* Provided Leadership Development training for managers and supervisors as part
of the succession planning process.
THOMAS G. COFFEY tcb8fbac@westpost.net Page two
NEW ROADS, Inc. - Martinsville, VA 2001 - 2003
Manager of Training & Development for a 3rd party fulfillment center with 1600 e
mployees and two distribution facilities shipping merchandise on behalf of major
catalog retailers. [2002 - 2003]
* Created curriculum, coordinated workshops, and conducted training in leadershi
p skills, safety awareness, customer service, and legal compliance, including EE
O, ADA, and FMLA.
* Supervised three direct HR reports, and collaborated with President and HR Dir
ector on special projects.
Corporate Human Resources Manager [2001 - 2002]
* Upgraded hiring process standards; and was recognized by company President for
hiring top talent.
* Originally hired as a contractor and was recruited for full-time employment.
SELF-EMPLOYED - Roanoke, VA 1999 - 2001
Human Resource Management Consultant
* Taught a three credit hour course in Human Resource Management at Virginia Wes
tern Community College as adjunct faculty.
* Assessed applicants for a manufacturing start up facility operated by Johnson
& Johnson; supervised pre-employment screening process, assuring legal complianc
e with EEO and ADA.
* Provided staffing assistance for the Rubatex Corporation during a labor disput
e.
* Led a 40-hour workshop in Leadership Development for 20 police officers at the
Cardinal Criminal Justice Academy, and a two-day seminar for the State Governin
g Council on "Motivation and Coaching".
* Briefed employees at Accellent Corporation on 5S Concepts as part of a Lean Ma
nufacturing initiative.
* Wrote a facility training manual for the NSW Corporation to standardize traini
ng on all three shifts.
* Instructed employees of Virginia Forge on "Basic Electrical Concepts."
* Facilitated mechanical and safety training at R.R. Donnelley & Sons Printing.
* Reviewed and updated the Employee Handbook for Engineering Concepts, Inc.
* Delivered Leadership Development training for Ingersoll Rand Corporation and L
anford Brothers.
* Keynote presenter for the 2002 Virginia State IAPES Conference.
DUNMAN WHOLESALE, Inc. - Vinton, VA 1993 - 1999
Corporate Human Resources Manager for a wholesale supplier overseeing HR activit
ies across 4 locations in 2 states.
* Supervised two direct HR reports, combined reporting procedures for the branch
offices.
* Updated orientation and compiled a Policy and Procedures handbook.
* Implemented a succession planning process, provided Leadership Development tra
ining for managers.
* Reduced turnover by 17%, workers' comp claims by 36%, increased employee satis
faction by 31%.
NISSAN MANUFACTURING - Smyrna, TN 1991 - 1993
Senior Distribution Manager for an automotive manufacturing facility, supervisin
g 6 team leads, 120 employees.
Certifications
Senior Professional in Human Resources (SPHR) * 1996
Certified Professional in Learning and Performance (CPLP) * 2006
Certified Business Manager (CBM) * 2005
The 7 Habits of Highly Effective People (FranklinCovey) * 2006
Closing the Execution Gap (FranklinCovey) * 2009
Professional Affiliations
Society for Human Resource Management * Member since 1993
American Society for Training and Development * Member since 1992
Association of Professionals in Business Management * Member since 2005
Computer Skills
MS Windows * Microsoft Office: Word, Excel, Outlook, PowerPoint, Access * HRIS P
rograms
Education
TREVECCA NAZARENE UNIVERSITY - Nashville, TN
Bachelor of Science (BS) in Management of Human Resources (3.8 GPA)
WALDEN UNIVERSITY - Minneapolis, MN
Course work toward Master's Degree (MS) in Leadership and Human Resources (4.0 G
PA)