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CAROLYN THOMPSON BOWMAN, SPHR

4089 Berryfield Drive | Columbus, Ohio 43230 | 614.478.1622 | cbbd1e6c@wes


tpost.net
- Known as passionate and creative in overcoming challenges and accomplishing go
als and objectives - HR Business Partner with Specialization in Training & Organ
izational Development - Customize training programs and delivery methods to suit
the needs and levels of each audience -
Developed first-time training programs and HR infrastructures
Identified needs and opportunities to improve efficiencies and organizational ef
fectiveness
Established cultures of empowerment, accountability, and high levels of performa
nce
Recruited and developed top management and associate talent Designed and led hum
an resources and training programs-leverage subject matter expertise, evidenced
through recent receipt of the SPHR credential, to recruit, motivate, and optimiz
e the performance of teams.
Identified enterprise-wide and unit-specific training opportunities-develop new
and tailor existing curriculum to meet emerging business needs, equipping indivi
duals and teams with the tools they need to excel.
Cultivated relationships with internal and external process stakeholders-impart
the importance of each resource in the achievement of big-picture objectives, le
veraging the ability to build rapport and secure buy-in to drive change.
________________________________________ KEY CAREER EXPERIENCES ________________
________________________
Altes LLC / Setla LLC, Boca Raton, Florida
Director of Training (2001-2003 & 2005-2009)
Developed a solid training and development infrastructure impacting a vast 5-sta
te region with 126 business units and 2,500 employees, involving designing and d
eploying new, and reviewing and modifying existing training curriculum. Provided
internal consulting to management on the analysis of existing, and design of re
fined, talent and organizational development strategies, ensuring complete align
ment of field-based objectives with corporate goals. Turned around results in un
derperforming areas of the organization through leadership of enterprise-wide tr
aining and development programs. Guided new business launches including contribu
ting to talent acquisition, new-hire orientation, associate onboarding, and crea
tion of sound operating environments.
Training & Development * Identified organizational and operational priorities an
d responded with practical programs and implementation plans that solved problem
s, created business opportunities, and maximized the use and effectiveness of ex
isting fiscal and human capital resources.
Talent
Acquisition * Recruited and developed new teams while playing an instrumental ro
le in the startup of new territories, spending several months out of state to as
sist with new business development and unit launch activities for multiple locat
ions concurrently.
* Staffed management-level positions throughout the 126-unit organization and as
sisted in the recruitment and selection of executive-level talent. Developed fir
st-time tracking and reporting tools to heighten levels of communications surrou
nding new management hires.
Turnaround Leadership * Produced 10% sales growth in 12 weeks, by leading a revi
talization program for the 11-unit Arkansas market including a 4-week intensive
operationally focused management training refresher; established goals, develope
d recognition programs, and tracked results.
Program Development * Initiated the development and implementation of a Work Occ
upational Tax Credit (WOTC) program, generating an incremental revenue stream av
eraging $350,000 annually.
Field Training * Developed and facilitated customer service seminars resulting i
n drastic reductions in customer complaints and a strengthened ability to sustai
n brand integrity and loyalty.
Organizational Development * Facilitated new product development efforts by defi
ning related procedures, communicating throughout the enterprise, and supporting
new product rollouts.

CAROLYN THOMPSON-BOWMAN, SPHR - PAGE TWO


614.478.1622 | cbbd1e6c@westpost.net

Regional Director (2003-2005)


Selected for a special engagement to oversee the activities of 6 area managers a
nd a market of 36 units, in the Columbus/Dayton region, generating $25 million i
n sales annually. Held third-level profit and loss responsibility and accountabi
lity for growing sales and reducing goals vs. actual variances. Analyzed daily p
erformance metrics, identified opportunities for improvement, and produced key m
anagement reports disseminating recommended actions.
Training
& Development * Leveraged strengths in training and development to empower staff
, driving 18% sales growth, establishing new store launch sales records, and dra
matically reducing variances.
Recruitment
& Retention * Recruited, developed, and retained management personnel, evaluated
operational performance, and provided constructive and actionable feedback.
* Reduced turnover by instituting a team-centric culture, performing frequent si
te visits, training teams to improve performance, and rewarding personnel for ac
hieving goals.
KPI Reporting * Designed and implemented reporting systems to increase accountab
ility, greatly reducing variances in all P&L categories and recognizing and shar
ing successes.
Director of Training & Development, Snapps dba Rally's (1991-2001)
Created a training and development program after first securing the support of s
enior-level leaders, and built department to consist of 4 management trainers an
d 2 management and staff recruiters. Developed training programs and materials e
asily deployed to the field and facilitated by area managers. Created Learner Le
d Development Records used to track an individual's progress in support of succe
ssion planning.
Infrastructure Development * Heightened accountability, empowerment, and motivat
ion through development and tracking of training offerings; recruited Training t
eam to serve 63 statewide locations.
Enterprise-wide Training * Created training for all levels, carefully assessing
needs, identifying training requirements, developing proactive programs and mate
rials, and facilitating robust course offerings.
- Foundational Experience -
Regional Personnel Manager - Rax Restaurants, Columbus, Ohio
* Developed a best-in-class management training program that served as a benchma
rk for industry peers. Deployed training, throughout a 3-state region, receiving
positive feedback and requests by franchisees to conduct behavioral seminars ba
sed on feedback from management training.
* Completed the DDI Professional Development Program and tied for the highest sc
ore in company history. Utilized an integrated approach including job descriptio
ns, targeted selection, management interaction, conflict management, personnel d
evelopment, and behavioral assessment centers to identify talent for future deve
lopment.
Training Coordinator - Wendy's International, Columbus, Ohio
* Fast-track promoted, serving as the sole female GM in a market of 40+ stores,
and asked personally by several regional directors to assume training role due t
o "personality, business knowledge, and interpersonal skills."
* Developed training materials from the ground up, conducted citywide team membe
r orientations weekly, and facilitated training for 40 locations in the Columbus
and Dayton markets.
________________________________________ CERTIFICATION & AFFILIATIONS __________
______________________________
Senior Professional in Human Resources (SPHR) - 2010
American Society for Training & Development (ASTD) - Current
Society for Human Resource Management (SHRM) - Current

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