Professional Documents
Culture Documents
RICHARDS
13009 Bow Hunter Court ~ Manassas, Virginia 20112
571-242-1901 (Home) crc4e840@westpost.net 571-242-1901 (Cell)
Task/Program Manager
Responsible for the integration of Core Competencies into daily functions, inclu
ding: commitment to integrity, knowledge/quality of work, supporting financial g
oals of the company, initiative/motivation, cooperation/relationships, problem a
nalysis/discretion, accomplishing goals through organization, positive oral/writ
ten communication skills, leadership abilities, commitment to reliability/depend
ability, flexibility and ownership/accountability of actions taken.
Background includes serving as Program Manager/ Business Services Manager/ Helpd
esk Manager Operations Manager for technical services contracts committed to del
ivering unparalleled technical support services. Astute in qualifying expertise
in the technical recruitment process. Disciplined but flexible leader, seasoned
in all areas of program management including: operations, development, new busin
ess and service. Additional capabilities in:
*Pre and Post Sales HW/SW Support *New Business Development *Contract Negotiat
ions
*P & L Accountability *Client Relations *Delivering Complex Solutions
PROFESSIONAL ACCOMPLISHMENTS
* Seized opportunity to negotiate a contracted support services contract for AAR
P by developing and presenting proposal to AARP senior executives and securing t
he contract.
* Assisted in the rebuild of IT operations at AARP by re-establishing help desk
service operations, creating IT sub groups to support supplemental services and
obtaining status as Microsoft Certified Partner. Developed and implemented manag
ement tools and methodologies including workflow systems, performance monitoring
tools, and contract administration. Worked with my Accounts Payable department
to implement financial business models to track contract performance.
PROFESSIONAL EXPERIENCE
The Army Human Resources Command - Alexandria June 2010 - Present
Business Analyst/ Asst Site Manager
Serco Inc.
Business Analyst manages, coordinates and works analyzing human resource and ope
ration situations and updating policies, regulations and Mission Training Plans
(MTP's), pay and benefit policies, individual Permanent Electronic Records Manag
ement Systems (iPERMS) to help Field Service Division (FSD) and the Army.
* Provides weekly and monthly status reports to keep the FSD and Serco
staff informed
* Work with additional SERCO personnel to find solutions to solving many policie
s, regulations, and database challenges to meet the 21st century way of doing bu
siness
* Assist with the deployment of personnel and management to Fort Knox
to help establish better business rules and practices to help the soldier make q
uicker and better decisions.
* Assist managers in compiling, verifying and interpreting data in the
preparation and development of functional reports, programs and materials for H
R programs.
* Provides technical, analytical and strategic subject matter expertis
e in the development and implementation of new Human Resources strategies for th
e Personnel Assessment and Integration Division (PAID).
* Provide assistance in tracking and evaluation of on-going operations
, reviewing forms and reports and conferring with management about format, distr
ibution and identifying problems and improvement.
MILITARY EXPERIENCE
* UNITED STATES MARINE CORPS (Reserves), 1984 - 1992
Sergeant E-5, Honorable Discharge
EDUCATION, TRAINING & CERTIFICATION
PRINCE GEORGES COMMUNITY COLLEGE, Largo, Maryland
Computer Science and Business Management Studies, September 1982 - November 1984
* Phishing Awareness Course - 2010
* Portable Devices & Removable Storage Media - 2010
* Anti-Phishing - 2010
* Information Assurance Awareness - 2010
* Personally Identifiable Information Course - 2010
* Thumb Drive Awareness Virtual Training Course - 2010
* Safe Home computing Course - 2010
ADDITIONAL Help Desk Institute Training Chief Information Office Unite
d States Army Training
* Training, HDI Manager
* Training, Project Management Institute
* SLA Certification
* HDI Member
* Local HUG (HEAT Users Group) member
* MS Office Suite Training
SECURITY CLEARANCE
* NAC- June 2010