8117 West Aberdeen Wichita, KS 67212 awcf3930@westpost.net
(316) 990-6112 Actively seeking a Lending or Management position with a commercial banking inst itution accepting a motivated employee with strong leadership, customer service and sales expertise SUMMARY OF QUALIFICATIONS * Working towards earning Bachelor of Science in Business Management degree, mai ntaining 3.95 GPA * More than 10 years of management experience, developing proactive teams to ach ieve goals and objectives * More than 5 years experience in banking industry, identifying customer needs a nd presenting appropriate products to drive revenue growth and expand customer b ase * Credited with implementing innovative organization-specific strategies that re spond to demanding environments and lead to improved business accomplishments * Comprehensive knowledge of banking policies and operational procedures, ensuri ng compliance with regulations * Recipient of award for outstanding customer service and loan production * Proficient in Microsoft Word, Excel, PowerPoint and Adobe PROFESSIONAL EXPERIENCE RETAIL BANK OFFICER April 2005- Present INTRUST BANK, NA Wichita, KS Financial institution, founded in 1876, that is the oldest bank in Wichita and h as approximately 45 branch offices in Kansas and Oklahoma * Successfully support branch goals and manage one of highest net worth branches with over $185M in deposits, exceeding goals consistently in areas of loans, cu stomer loyalty and sales * Recipient of Peak Service Award for outstanding customer service and loan prod uction; received Leadership Award for completing Franklin Covey leadership class es * Initiate sales calls and contact referrals to expand customer base, resulting in generating 38 new small business accounts to date * Improved employee retention from less than 65% to 80% by leading monthly coach ing sessions, evaluating performance, conducting sales meetings and providing mo nthly employee lunches * Implemented flyer for distribution at nearby apartments to welcome new renters , initiating opening of new accounts * Developed and implemented consolidated Excel spreadsheet to improve efficiency of identifying referrals and current sales results * Effectively maintain security controls, including dual entry and audits, to pr otect facility against criminal and fraudulent operations FINANCIAL SOLUTION EXECUTIVE September 2004- April 2005 UMB BANK Kansas City, MO Diversified financial services company, founded in 1913, that has 135 banking ce nters in 7 states and approximately 3300 employees * Managed new accounts and investment products for branch, consistently meeting goals including more than $100K in investments monthly * Created office growth through identifying prospects for investments through sa les presentations, seminars and bank referrals; resulted in expanding customer b ase and driving revenue growth * Hosted ladies tea party for women investors and 529 information presentation a t daycare center for college investments, leading to opening more than 20 new ac counts for branch * Positioned as resident trust expert, guiding and directing customers in approp riate methods of account set up to maximize investments MANAGER June 2001-September 2004 O'REILLY AUTO PARTS Wichita, KS Auto parts retailer, founded in 1957, that has more than 3,400 locations in 38 s tates and more than 49,000 employees * Effectively managed and motivated team of 10 employees, driving sales to impro ve 10% over prior year * Successfully improved overall store ranking from 5th in district to 3rd by uti lizing effective communication, customer service, sales and leadership skills * Collaborated with shop owners to customize inventory to suit customer needs, d riving revenue growth and expanding customer base ADDITIONAL EXPERIENCE * Investment Representative, CMIC Investments, Wichita, KS, November 2000-Octobe r 2002 EDUCATION AND TRAINING BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION Present KAPLAN UNIVERSITY Miami, FL GPA: 3.95 ASSOCIATE OF ARTS IN BUSINESS ADMINISTRATION 2008 COWLEY COUNTY COMMUNITY COLLEGE Wichita, KS GPA: 3.83 MILITARY EXPERIENCE * Law Enforcement Specialist-Active Duty, United States Air Force, January 1993- January 1997