Lorna Holmes-Jacobson

* (707) 452-9993 * (707) 628-8196 * lhd875e0@westpost.net * 473 Cordoba Lane *

Vacaville, CA 95688

Licensed California Insurance agent and dynamic Human Resources Professional wit
h extensive experience in labor relations, benefits, compensation, recruitment,
retention, and training in diverse environments. Provided establishment personne
l assistance in identifying, evaluating, and resolving human relations and work
performance problems within establishment to facilitate communication and improv
e employee human relations skills and work performance. Has an excellent interpe
rsonal skill, including conflict resolution, negotiations and creating strategic
alliances, strategically aligning HR policies and programs to accomplish corpor
ate goals and objectives. Self-motivated and can work independently or in a team
.

CORE COMPETENCIES
Diversity Training Motivational Team Concepts Employee Relations and Retention
Human Dynamics Parts I & II Human Resources Generalist Affairs Benefits and Comp
ensation
Vincler Business Writing Methodologies Organizational Needs Assessment Supervisi
on and Recruitment
AREAS OF EXPERTISE

* EXCELLENT STRATEGIST - Provide solutions that boost productivity and efficienc

y across the organization. Quickly identify problem areas and implement effectiv
e solutions to meet goals.
* EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for
exceptional talents in needs analysis and problem resolution in fast-paced envir
onments.
* STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track
record of dependability. Maintain focus on achieving results while implementing
business solutions to meet a diversity of needs.
* ADMINISTRATION AND MANAGEMENT - Knowledgeable of business and management princ
iples involved in strategic planning, resource allocation, leadership technique,
and coordination of people and resources.
* PERSONNEL AND HUMAN RESOURCES - Knowledge of principles and procedures for per
sonnel recruitment, selection, training, compensation and benefits, labor relati
ons and negotiation, and personnel information systems.
* COMPUTER SKILLS - Knowledgeable of computer programs to include Word 6.0, Exce
l, PowerPoint, Access, PeopleSoft, and Lotus Notes.

PROFESSIONAL EXPERIENCE
Kaiser Permanente
Vallejo, CA* 2000-2010
HR Compliance Manager * Vallejo, CA * 2003-2010
* Designated HR Spokesperson for Regulatory reviews/issues during a facility Joi
nt Commission Survey, Department of Health Services (DHS) audit and Center for M
edicare/Medicaid or MediCal Services (CMS) investigation.
* Manage a local administrative team of Compliance Specialists and Analysts, who
gather, and track employee compliance related information into a comprehensive
regulatory database.
* Consistently ensure comprehensive plan is in place to manage regulatory files,
 audit files, develop, implement and monitor Corrective Action Plans from any au
dit and provide regular reporting to managers and Leaders on audit results.
* Accountable to appropriately use local Area forums such a Compliance Committee
s to present issues, formulate recommended actions and escalate issues and non-c
ompliance to appropriate Leaders.
* Responsible for the Human Resources issues, systems, program, policies, proced
ures, reports and documents related to the on-going preparation to meet Joint Co
mmission, NCQA and Title 22 requirements.
* Provide on-going training and education to managers on HR Compliance policy re
quirements and law. Topics include regulatory document and management, employme
nt law, record keeping, disability management, workforce diversity, EEO and disc
rimination, and wage and hour law, as well as any updates concerning changes in
HR compliance issues.
Staff Specialist * Martinez, CA * 2002-2003
* Provided administrative support to HR Compliance Consultant.
* Organized materials and presented on New Employee Orientation Program.
* Assisted Practice Consultant Leader in set-up and administration of Star Leade
rship program.
* Ensured that office and administrative matters within the organization unit we
re handled appropriately.
* Used discretionary authority to personally and independently take care of matt
ers of significance, utilizing own resources, judgment and initiative.
* Served as administrative liaison between manager and direct reports and others
within and outside the organization.
* Apprised managers and leaders of important issues/business matters.
Other Positions Held:
Administrative Services Lead * Oakland, CA * 2001-2002
Human Resources Assistant * Oakland, CA * 2000-2001

RELEVANT EMPLOYMENT HISTORY

Office Manager/Executive Administrator:
E. J. De La Rosa & Co. Inc. * San Francisco, CA
January-June 2000
Teacher-Grade 1-Sheltered-JO Ford:
West Contra Costa Unified School District * Richmond, CA
1998-2000
Long-Term Substitute School Teacher - K-12:
West Contra Costa Unified School District * Richmond, CA
1997-1998
Executive Operations Administrator:
Levi Strauss & Co. * Walnut Creek, CA
1996-1997
Promotional Sales Manager/Sales Trainer:
Levi Strauss & Co. * San Francisco, CA
1990-1996
EDUCATION

California Department of Insurance

License #0H04399
Exam FX ABLE Inc. - Online Pre-licensing Training, CA
Teacher Education - Partnership Program Graduate: CA Multiple Subjects Te
aching Credential
Cal State Hayward, University * Hayward, CA

Bachelor of Arts Degree in English:

College of the Holy Names * Oakland, CA

Business Administration:
Cal State Hayward, University * Hayward, CA

SHRM Certification Program Graduate:

College/University * Oakland, CA