Carolyn J.

Ward
7857 Midland Court a Fort Collins, Colorado 80525
(970) 988-4836 a cwdcd7f2@westpost.net

Senior Manager: Human Resources

CAREER PROFILE
Versatile and tenacious professional with 20+ years of experience contributing t
o the effective management of commercial businesses through outstanding executiv
e and multi-site human resource expertise. Articulate and confident manager with
proven ability to optimize operational and administrative efficiency through ta
rgeted staffing and process assessments and talent for maximizing use of availab
le resources. Persuasive and collegial communicator and leader with gift for tra
ining / coaching managers and subordinates and motivating people to work as team
and function at highest potential.
a Human Resources Expertise a Labor Relations / Contract Negotiations
a Recruiting / Retention a Troubleshooting / Problem Solving
a Training / Coaching / Mentoring a Cost Containment / Process Efficiency
a Multi-site Management a Analytic / Innovative
MAJOR ACCOMPLISHMENTS
Maximized operational efficiency of DirecTECH by training management regarding b
road array of human resource issues and empowering them to communicate more effe
ctively with subordinates. Efforts resulted in better understanding among manage
rs about importance of human resource issues and better management / staff relat
ions.
Evaluated and downsized corporate human resources department for DirecTECH, redu
cing staffing from 13 to eight people while improving operational efficiency. Ma
naged work of 11 off-site human resources administrators in enhancing organizati
on and streamlining processes and paperwork.
Optimized medical insurance cost containment for APG Test Consultants by reducin
g premiums by 45% within one year. Ensured that insurance was affordable for emp
loyees by preventing premium increases for six consecutive years. Enhanced 401(k
) plan and saved company $1,000+ ever year by completing retirement plan year-en
d reports rather than contracting with outside company.
Addressed successfully numerous challenging human resource issues such as collab
orating closely with OSHA in industrial accident involving death of an employee,
settling union strike, processing sexual harassment case involving senior manag
er and subordinate, and dealing with death threat from employee who had been fir
ed.
PROFESSIONAL EXPERIENCE
CORPORATE HUMAN RESOURCE MANAGER, DirecTECH Holdings, Fort Collins, Colorado a 2
008-2009
Directed Human Resources Department including oversight of employee compliance,
contractor compliance, benefits and employment, and employee recruitment / termi
nation. Facilitated payroll, workersa compensation, and fleet and advised manage
ment on employee and legal issues. Coached, counseled, and mentored management a
nd employees. Reported directly to CEO, directors, and Corporate Attorney and ov
ersaw eight human resource staff.

Carolyn J. Ward a Page 2

HUMAN RESOURCE MANAGER SOUTHWEST, DirecTECH Southwest, Fort Collins, Colorado a

2008-2009 (concurrent with Corporate Human Resource Manager position)
Managed human resources for regional sites including 11 human resource administr
ators and 800+ employees in Texas, Louisiana, Tennessee, and Kentucky. Supported
management staff in coaching / counseling employees. Approved all terminations
and disciplinary actions and conducted training classes for managers, human reso
urce staff, supervisors, lead staff, and technicians. Oversaw and heavily involv
ed in the recruiting efforts for all sites. Facilitated resolution of union issu
es for Kentucky facility.
HUMAN RESOURCE MANAGER, APG Test Consultants, Longmont, Colorado a 1999-2007
Directed Human Resources Department for Longmont, Colorado and San Jose, Califor
nia facilities including employee recruitment and orientation for staff of 70 pe
ople. Hired, trained, and supervised accounting and office aides and collaborate
d with staff in accounts payable and receivables. Managed employee benefits pack
ages including insurance, 401(k), and payroll. Prepared and processed company sp
onsored and expatriates employees. Participated and prepared paperwork for EDD h
earings and facilitated executive meetings for international and domestic staff
including logistics, catering, and all international arrangements for documentat
ion.
HUMAN RESOURCE MANAGER, Bellwood Laundry & Linen, La Mirada, California a 1996-1
998
Managed Human Resources Department of 150+ people. Facilitated negotiations for
all union contracts and processed employee reports, workersa compensation and ot
her benefits, payroll (ADP), raises, and bonuses. Maintained strict adherence to
OSHA and other state / local regulations. Served as bookkeeper, handling all fi
nancial reports. Addressed client problems and dealt with variety of vendors.
PERSONNEL MANAGER, American Brake Supply, Placentia, California a 1995-1996
Established Human Resources Department including processes and procedures and pa
yroll for 200+ employees at multi-state sites. Provided support for Accounts and
Receivables Department including invoicing and collections.
CAREER NOTE
Additional position as President for Ground Effects Incorporated. Details upon
request
EDUCATION AND CERTIFICATION
General College Coursework/Psychology, Orange Coast College, Costa Mesa, Califor
nia
Certified in OSHA, Payroll, CPR, and First Aid