JOYCE C.

LOHSE
1501 Old Monrovia Road #301 a Huntsville, AL 35806
210.849.9049 a jle060e8@westpost.net

SENIOR HUMAN RESOURCES PROFESSIONAL

PROPELLING GENERALIST HR EXPERTISE, WORKFORCE PLANNING SKILLS, AND
STRATEGIC INITIATIVES INTO PROFITABLE BUSINESS GROWTH

Authentic and principled HR leader with 15+ years of experience in

large, small, and startup environments. Analytical change agent who
champions a profound understanding of people to maximize human
potential. Talented in translating corporate goals into workforce
strategies and delivering a competency-based culture. Successful in
improving productivity, technologies, and processes for business
success. Characterized as an approachable, effective, and discreet
mentor, advisor, and business partner who inspires with contagious
enthusiasm.

HR Policies & Procedures a Performance Management a Benefits

Administration a Talent Development
Risk Management a Employee Empowerment a Business & Process
Analysis a Training a Payroll
Project Management a Strategic Planning a Leadership Development
a Change Management
Regulatory Compliance a Cost Control a HRIS a Employee
Relations a Recruiting & Retention

PROFESSIONAL EXPERIENCE
PrePaid Legal Services, Inc. - San Antonio,
TX_____________________________________2007-2009
_Nation's largest legal services program provider for one monthly
fee_
MANAGER
FULL CIRCLE HR & PAYROLL, INC. a" Palmetto, FL 2003a"2007
_Full-service HR management and payroll administration outsourcing
provider._
OWNER a PARTNER
 Led startup firm from concept to sustained revenue generation
through insightful marketing and operational strategies. Deliver HR
services for clients in diverse industries including consulting,
professional services, healthcare, medical services, and
recruitment/staffing. Emphasize excellence for client deliverables
that span benefits, HRIS systems, payroll, recruiting/staffing, and
employment law compliance services. Conduct executive-level
presentations for business development. Hold full P&L accountability,
manage $1-5M budgets, and oversee 7+ direct reports, including up to 6
managers.
*
Grew company from $0 to a thriving operation with multi-state
locations.
F.W. DAVISON, INC. a" Plymouth, MA 2001a"2003
_Provider of high performance PEO and ASO software solutions that
integrate payroll, human resources, benefits administration, billing
and accounts receivable_._._
SENIOR SOFTWARE TRAINING SPECIALIST
Recruited to strengthen client training for company's complex
payroll and human resource application. Rapidly acquired a deep
foundation of the application's functionality, and supplemented this
knowledge by collaborating with company's software developers to
resolve client problems accurately.
*
Accelerated client ROI by helping them to move quickly to "go live"
phase through training sessions that encouraged sustained learning
and maximum use of the software.
*
Earned strong client acclaim for technical and customer service
skills, with frequent requests to serve as clients' dedicated
application supporter.

NEXTEP, INC. a" Norman, OK 1999a"2001

_Premier Professional Employer Services firm that serves clients
from a wide range of industries.__._
PROJECT MANAGER
Reinvigorated a service bureau offering specialized HR services by
instituting a new business model, technology advances, employee
retention programs, and client cultivation.

Continued
 JOYCE C. LOHSE a" Page 2 of 2 210.849.9049 a
jle060e8@westpost.net
NEXTEP, INC. (continued)
*
Captured $104K of top-line revenue monthly by replacing a business
model based on add-on fees to grow revenue with a pricing system
featuring revenue-generating components. Realized a gross profit of
3% of all wages billed through efficient administration.
*
Attained ROI on a technology investment in just 11 months by
rigorously evaluating a payroll and HR application that allowed
in-house payroll operations. Company eventually processed weekly
payrolls for 2,000 external employees with just 2 processors,
achieving impressive accuracy.
*
Retained both valued employees and a major client through
operational improvements.
*
Propelled productivity by automating routine manual tasks with new
technology.

STAFF LEASING INC. a" Bradenton, FL 1990a"1997

_Provider of benefits administration, unemployment, payroll
administration, risk management, and human resource consulting
services._
VICE PRESIDENT, CUSTOMER SERVICES OPERATIONS
CALL CENTER MANAGER
HRIS PROJECT MANAGER
PAYROLL & BENEFITS OPERATIONS MANAGER
DIRECTOR, HUMAN RESOURCES DEPARTMENT
Advanced rapidly to increasingly challenging positions for firm
growing 40% annually. Delivered multiple initiatives to support
growth, including project management of complex, 4-year payroll
system conversion, development of Payroll Operations Department, and
establishment of HR Department. Subsequently promoted to VP to direct
Payroll and Benefits Departments. Leveraged personal time management
system to prioritize tasks within fast-paced environment.
*
 Founded the company's first HR department 7 years after company's
founding. Increased employee morale by introducing a culture of
meritocracy and by guiding effective employee -manager
communications.
*
Achieved 99.75% customer satisfaction for HR compliance and payroll
accuracy by emphasizing collaborative relationships and a shared
organizational understanding between operations and sales personnel.
*
Delivered a new Oracle-based payroll system on time by directing a
project team proficient in legacy system use to partner with Oracle
consultants and programmers and use project management methodology to
ensure seamless system integration and data migration.
*
Boosted performance through innovations such as a generous incentive
program that promoted desired behavior and improved goals of
professionalism, accuracy, and responsiveness.
*
Enriched customer experience by emphasizing a culture of excellence
in help desk operations, focusing on rapid problem resolution and
focused customer service. Analyzed weekly reports to ensure
attainment of performance goals.

EDUCATION & CREDENTIALS

B.S. IN BUSINESS AND MANAGEMENT, Magna cum Laude. Minor in

Sociology.
UNIVERSITY OF MARYLAND, Far East Division