CV

Name: Hossam Ali Abu Alela

Phone number : 00971504280910
E-mail: hossamali_2007@yahoo.com

CAREER FOCUS
Will to join a reputable firm to share challenge and success by making full
use of my potentialities and enhance my skills to grow and change.
Dedications, career orientation, being professionally skilled are the only way
to success.

PERSONAL DETAILS
Nationality: Egyptian
Visa Status: Visit visa
Education: Bachelor of Arts for the English language Graduated
in 1999
Date of Birth : 1 / 8 / 1976
Marital status: Married / non-smoker

INTERNATIONAL EXPERIENCE (Dubai):

Customer Service Agent from March 2009 till 1st.of August (Mashreq Bank)
1. Interact with customers over the phone to understand their banking
needs.
2. Resolve problems over the phone on the spot.
3. Convert sales opportunities in order to meet financial targets.
4. Capture and report customer feedback towards continual product
development.
5. Cross selling bank product over the phone.
6. Professional in handling customers' complaints, with an attitude to
help.

Sales Executive March 2008 till Dec. (First Gulf Bank)

Direct Sales Executive for credit card across Dubai, bulk listing new
companies to join our TM companies. I have proven track records in sales of
credit cards. From March 2008 till Dec 2008.Generating leads on daily basis
on wide range.

Receptionist and customer service April 2006 till March 2008(City Tec)
Job Profile:
• Receiving daily complaint from clients of City Tec.
• Greeting and directing visitors.
• Sending information about City Tec Guard to clients.
• Answering the phone in a pleasant manner and directing to the
concerned person.

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Local Experience (Egypt):
Public relationship officer (Solaymanya Golf Resort) (October 2010-Aprill
2011)
Maintaining a healthy relationship between Solaymanya and customers.
Receiving daily inquiries from property owners.

Assistant store Manager (Kodak Express-Spot) (2002-2005)

Job Profile:
Maximizes sales and exceeds store budgets, through assistance in and
supervision of effective and continuous space, stock and seasonal
management, and highest possible levels of customer service.

Translator (2001-2002)
Translating form English to Arabic and vice versa topics about the UN
activities to help the developing world in health care and humanitarian aids
and about education as well.

English Teacher (1999-2001)

Job Profile:
Teaching English for two years adapting the local curriculum; evaluating
student's levels; setting the monthly exams and the whole educational
process.
TRAINING COURCES:
• In August 2008 at First Gulf Bank in Four Points Hotel by Meric
Consultancy about how to improve sales skills and how to handle the
sales process.
• In March 2009 at Mashreq Bank for 16 days about the quality parameters
for a call center agent and the retail products.
• In March 2010 for 2 days at Mashreq Bank about CRM, how to use.

Attributes
 Excellent communication and listening skills.
 Highly motivated and enthusiastic.
 Customer oriented and helpful.
 Willing to work on a flexible working schedule.
Computer skills:
 Proficiency in using MS Word – Excel – Power Point.
 Able to use windows Vista and Windows XP.
 Good typing speed (25+wpm) – copying discs.
 Ready to learn new applications.

Languages:
 Arabic is the mother language so I completely able to read and write and
understand all the levels.

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 English is my specialization; complete understanding of both written and
spoken language.

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