RODNEY A BIGELOW

2050 Sugar Maple Court, Tallahassee, FL 32308

* Phone: 850-545-4187 * Email: rbf9d1a4@westpost.net
________________________________________
SENIOR CARE PROGRAM ADMINISTRATOR
Non-profit and Federally Funded Programs ~ Care Plan Development ~ Medical and D
isability Plans
A history of excellence in the administration and management of programs servici
ng senior citizens and the under-served. A strong technical understanding of Me
dicare, Medicaid and related programs. Strong knowledge of community and governm
ent services available to the aging and disabled population with the ability to
help individuals navigate complex local and national programs. A history of pro
gram improvement and superior customer service.

* Medicare and Medicaid * Social Security * Supplemental Security Income (SSI)

* Referrals and Transportation Technical Systems Knowledge * Supplemental Insura
nce Plans * Community Services * Compliance Management * Federal and State Repor
ting * Collaborating with Constituents * Budgets and Financial Management
* Federal and State Agencies for Seniors * Case Management * Laws and Regulation
s Regarding Seniors

ELDER CARE SERVICES OF FRANKLIN COUNTY, APALACHICOLA, FL * 2009 - 2010

A leading provider of in-home direct care services, senior lunches and Meals on
Wheels to homebound and at risk aged and disabled adults.
PROGRAM COORDINATOR
Managed delivery routes for multiple volunteers delivering approximately 150 mea
ls daily throughout the County. Tracked daily, weekly, and monthly meal counts
for records required by funding agencies. Developed partnerships with groups sh
aring a similar mission, collaborating on fund raising and community activities
to bring recognition to the program. (Resigned from this position when contract
was not renewed.)
Achievements
* Successfully coordinated special delivery of 800 frozen meals to clients prior
to a tropical storm that battered the area and disabled transportation.
* Coordinated dozens of volunteers delivering over 50,000 hot meals to four diff
erent routes annually.
* Maintained detailed and accurate records of policies, procedures and activitie
s which ensured compliance with all funders and governmental regulations.
UNITED HEALTH CARE * 2009
A diversified health and well-being company offering a spectrum of products and
services.
MEDICAL INSURANCE PROVIDER
Sold AARP Medicare supplement and Advantage health insurance plans to low income
individuals and families who met Federal or State eligibility requirements. (L
eft this 100% commission position for a salaried opportunity providing care to e
lder citizens with Elder Care Services of Franklin County.)
Achievements
* Sold multiple policies through cold calls and persuasive sales skills, educati
ng customer on the difference between their group policy and the AARP United Hea
lth Care Medicare Supplement and Advantage Medicare plans.
WELLCARE/HEALTHEASE, TALLAHASSEE, FL * 2008 - 2009
Healthease was a subsidiary of Wellcare Health Plans, a company providing Medica
re and Medicaid managed care health plans.
MEDICAID BENEFITS CONSULTANT/SALES REPRESENTATIVE
Managed and advised potential clients on Medicaid supplemental products. (Resig
ned after receiving job offer from United Health Care, an opportunity to sell a
more established product.)

RODNEY BIGELOW
* Page 2 *

Achievements
* Utilized value added sales techniques during phone calls and visits to eligibl
e senior citizens. Established effective rapport with multiple clients and secu
red new policies in assigned area.
DEPARTMENT OF CHILDREN AND FAMILIES, OFFICE OF REFUGEE SERVICES, TALLAHASSEE, FL

* 2006 - 2007
A federally-funded program that helps refugees and entrants into the United Stat
es become self-sufficient. The division of Children and Families provides couns
eling, foster care, assistance for foster care transitions and adoption.
GOVERNMENT OPERATIONS CONSULTANT II
Oversaw contract terms and conditions of numerous providers. Liaison with curre
nt and potential providers; providing information on program eligibility, evalua
ting provider rates, and approving contract budget revisions. (Resigned to purs
ue sales career interest)
Achievements
* Analyzed slow billing and payment system. Determined the need for on site, te
chnical assistance and training to multiple providers on proper invoice document
ation and allowable budget expenditures. As a result of training process was su
bstantially shortened for issuing and receiving payment on invoices.
FRANKLIN COUNTY SCHOOL BOARD, APALACHICOLA, FL * 2003 - 2004
Public School District board serving grades K-12.
MIDDLE SCHOOL READING TEACHER
Instructed 7th and 8th grade students on literature reading concepts, essay cont
ent and literary retention. Conferred with students, parents and school counsel
ors to resolve behavioral and academic problems at the middle school level. (Re
ading Teacher contract was not renewed)
Achievements
* Initiated after school study hall for students in need of additional help.
* Sought guardian assistance and communication to develop collaborative strategi
es for student learning which improved behavioral and emotional issues and impro
ved class progress.
DEPARTMENT OF HEALTH, OFFICE OF DISABILITY DETERMINATIONS, TALLAHASSEE, FL * 199
9 - 2003
The department is responsible for making decisions regarding the medical eligibi
lity of Florida citizens applying for disability benefits under the Federal Soci
al Security and Supplemental Security Income programs, and the State Medically N
eedy program.
MEDICAL DISABILITY EXAMINER
Reviewed and processed SSA disability claims for the State of Florida using Fede
ral Social Security
Administration rules and guidelines. Collaborated with clients, medical profess
ionals, attorneys and family members to secure medical evidence regarding disabi
lity determinations. (Left to pursue a teaching opportunity)
Achievements
* Received multiple letters from clients expressing satisfaction with my dedicat
ion and hard work.
* Increased productivity compliance accuracy rate from 91% to 98% for Department
of Health disability applications.
* Took initiative to expand knowledge base, enrolling in online classes on Medic
aid, SSI, and Social Security.
SUNRISE OF BAY ST. JOSEPH, PORT ST. JOE, FL * 1999
Nursing and elder care facility providing long-term care for residents.
OFFICE MANAGER
Managed Medicaid and Medicare billing. Processed and maintained records of all
company financials including; financial reporting, accounts payable and receivab
le, and daily census reports. (Pursued other opportunities because of company's
financial instability. Business was eventually sold.)
RODNEY BIGELOW
* Page 3 *

Achievements
* Recovered approximately $30,000 in direct medical payment from insurance compa
ny for a resident.
* Selected to participate in new government regulations training program on skil
led nursing codes.
AREA AGENCY ON AGING FOR NORTH FLORIDA, INC., TALLAHASSEE, FL * 1996 - 1999
Agency overseeing and managing the Community Care for the Elderly, Assisted Livi
ng, Medicaid Waiver and other aged and disabled State and Federal funded Program
s. The Agency monitors and provides technical assistance for 14 counties in this
Planning and Service Area.
MEDICAID WAIVER SPECIALIST
Enrolled eligible providers, monitored for compliance, provided technical assist
ance and conducted training on Medicaid guidelines. Tracked spending authority
and reconciled monthly billings through the Florida Medicaid program. Kept prov
iders and case managers abreast of changes made to the various Medicaid programs
. (Left this position for more diverse job opportunity at St. Joseph)
Achievements
* Received multiple letters of appreciation from executive directors expressing
satisfaction with my file and expenditure reviews.
* Conducted training through focus groups, workshops, and seminars on Medicaid i
ssues, billing, procedure codes and reimbursement procedures.
HEALTH AND REHABILITATIVE SERVICES, APALACHICOLA, FL * 1995 - 1996
County Department providing and maintaining State and Federal funded contracts f
or the aged and disabled adult population in Franklin County, Florida.
HUMAN SERVICES COUNSELOR
Conducted case management, counseling and guidance to a diverse audience of indi
gent, emotionally disturbed, and at risk clients. Developed care plans and moni
tored service delivery and client progress. (Resigned to accept an intriguing l
earning opportunity with The Area Agency on Aging of North Florida)
Achievements
* Detailed records prevented a possible DCF lawsuit when a client accused the ag
ency of neglect.
* Utilized extensive knowledge base of senior and care services to refer clients
to additional services that DCF could not provide including medical transportat
ion and Physician referrals.
FRANKLIN COUNTY SENIOR CITIZENS COUNCIL, INC., CARRABELLE, FL * 1993 - 1995
A non-profit senior citizens organization maintaining State and Federal funded c
ontracts for the Community Care of Elderly, Medicaid Waiver and other State and
Federal aging programs. (Resigned to accept an opportunity with The Department
of Health and Rehabilitative Services.)
CASE MANAGER
Provided case management and referral services for individuals in Franklin Count
y. Assessed clients for eligibility into various aged and disabled adult progra
ms
Achievements
* Managed a caseload of approximately 90 clients. Maintained accurate client re
cords, assessments, case narratives and verification of eligibility.

EDUCATION AND CERTIFICATIONS

1999, Bachelor of Science, Business Administration, Florida A & M University, Ta
llahassee, FL
Life, Health, Variable Annuity Insurance License - State of Florida
(Currently enrolled in Career Step's in-patient/out-patient medical coding progr
am)
Medi