M. W. SAMPLES JR.

909-331-7660 133 E 16th St. #43 Costa Mesa, CA 92627 Emai

l msfcf55a@westpost.net
GENERAL MANAGER / SALES MANAGER
Growth Strategies / Goals and Standards / Customer Service / Performance Measure
ment / B2B / B2C
Business Expansion / Sales Turnarounds / New Products and Services / Project Man
agement / Sales Negotiation
Applied sales leadership and operational management skills to build revenue, pro
fits and market share for industrial products and service oriented firms. Devel
oped new markets, services and divisions to foster growth. Keen grasp of critic
al sales and market drivers, leading to significant profit gains. Steady record
completing projects on time and under budget. Currently seeking to expand on p
ast achievements while broadening experience base.
* Launched three new divisions at EnviroCare, more than doubling revenue and ach
ieving $3M profit.
* Increased sales 40% at Aladdin by hiring and training personnel on customer se
rvice and frequent contact.
* Restored Ronald Reagan Federal Court House, on time and under budget.
* Expanded staff at EnviroCare, enabling company to increase daily productivity
over 65%.
Key Skills: Communicate effectively, present with conviction, and drive results
. Develop and negotiate win / win situations. Analyze markets and identify tre
nds. Handle multiple priorities. Research the competition. Create solid custo
mer relationships. Make meaningful and measurable contributions to a company's
growth and success.
HIGHLIGHTED ACCOMPLISHMENTS
Launched three new divisions at EnviroCare, more than doubling revenue and achie
ving $3M profit. Company was not tapping into markets that could generate signi
ficant revenue. Created three new divisions, one for rebuilding properties impa
cted by fire, another for mold and mildew removal, and a third for construction.
Put company on the map with a whole new client base. Built firm into major pl
ayer in its niche.
Increased sales 40% at Aladdin by hiring and training personnel on customer serv
ice and frequent contact. Joined company when sales were declining and clients
were being lost. Personally visited all key customers, establishing solid relat
ionships and ensuring them of superior service and follow through. Implemented
new training program, emphasizing innovative sales approaches and better service
. Replaced underperformers with highly motivated personnel. Surpassed all sale
s and profit objectives for following three years.
Restored Ronald Reagan Federal Court House, on time and under budget. Flooding
occurred a few days prior to opening of facility. Received call from government
official requesting immediate attention to problem and quick resolution. Manag
ed more than 50 staff working around the clock to remediate and reconstruct inte
riors. Beat deadline, receiving 25% bonus for saving grand opening.
Expanded staff at EnviroCare, enabling company to increase daily productivity ov
er 65%. To support projected growth, hand-picked staff from best available. Su
ccessfully supported a growth in daily jobs from average of 15 to more than 25.
Improved sign offs from 70% to 95%. Took on added responsibility for aspects o
f internal company operations, in support of rapid growth.
CAREER HISTORY
Business Development Manager/Project Manager, Coit, 2010 to Present, Develop bus
iness, write proposals using xactimate, marketing sales training, meet with insu
rance adjusters and property managers, Oversee jobs. Working with Lead, Asbestos
, Mold. Have worked with Trauma Scene Clean up, Sub-Structure Clean up, HAZMAT,
and all classes of water loss.
Business Development Manager/Project Manager, West Coast Construction, 2009 to 2
010, Develop project plan and overse multiple projects from conception and plann
ing to implementation, in the hospitality, restaurant, hotel and c-store industr
ies. Manager project schedules, provide technical leadership to team members, co
ordinate with customers, and resolve potential complications withing the project
Develop and manage account level relationships with current clintele. Assess ma
rketing opportunities and target markets, develop new areas of business, and gro
w and maintain account revenue. Provide monthly and yearly forecasted budgets fo
r department. Consult with senior executive on strategic planning for the compan
y. Worked with Commerical floods dealing with Lead, Asbestos, Mold. Only reconst
ruction and TI's.
Business Development Manager/Project Manager, EnviroCare Restoration, 1999 to 20
09. Remediation and reconstruction company. Manage all sales, marketing, train
ing, customer service and projects. Added new services for company which began
strictly in carpet cleaning. Managed expansion into facilities restoration, mol
d and mildew removal, and construction. Directed up to 150 personnel. Project
duties include writing estimates, bids and invoices, and ensuring cost effective
and timely completion of projects. Work includes residential and commercial pr
ojects. Job types that I ran from Mold, Asbestos, Lead, Trauma Scene Clean Up, S
ub Structural Clean Up and HAZMAT.
Project Manager, Aladdin Restoration, 1995 to 1999. Recruited to manage project
s and operations for restoration company. Responsibilities included job schedul
ing, job bids, training, accounting, customer relations and business development
. Controlled $3M budget and up to 30 personnel. Ran jobs in natural from Lead, A
sbetos, Mold, Trauma Scene Clean Up, HAZMAT, All 3 types of water loss including
Raw Sewage.
Earlier Career: Manager, Accounts Payable / Accounts Receivable, Southwest Dive
rsified.
IICRC Certifications ETAC Certifications
Carpet Cleaning Tech. 24 Hr. Confined Space Entry
Upholstery cleaning Tech. Volt Protection Awareness
Water Damage Tech 40 Hr. HAZWHOPPER
Color Repair Tech 24 Hr. First Responder
Carpet Reinstallation Tech
Odor Control Tech.
Water damage Restoration Tech.
Fire and Smoke Restoration Tech.
Carpet Repair Tech.
Bloodborn Pathogens
Mold and Mildew