Nicholas J.

Battista
1204 Cherry Tree Lane, Annapolis, Maryland 21403
443-875-8958 * nbfedfbe@westpost.net
OPERATIONS MANAGER
Dynamic, results-focused leader with over 20 years of experience driving product
ivity and efficiency through expert management of operations for diverse compani
es.
* Instrumental in building and leading strong teams, with a focus on involving e
mployees and gaining buy-in to ensure the success of new ideas and strategies.
* Reputable for the ability to effectively manage and prioritize needs, negotiat
e favorable terms and contracts, and oversee key fiscal, security, and inventory
processes.

Operational Leadership * Staff Management * Hiring & Training * Customer Service

Loss Prevention * Facilities Management * Contract Negotiations * Inventory Cont
rol
Relationship Management Safety Management * Forecasting & Reporting
Labor Relations * Shipping & Receiving * Cycle Counts

PROFESSIONAL EXPERIENCE
SP RICHARDS, Baltimore, Maryland * January-September 2010
Leading wholesaler of office and computer supplies - annual sales, $75M.
OPERATIONS MANAGER
Ensured optimal efficiency and productivity of operations through direction of m
ulti-level team, including a warehouse manager, 4 supervisors, 5 customer servic
e reps, 13 drivers (10 company/3 outside across Maryland, D.C., Virginia, Delawa
re, and West Virginia), and 60 ground employees. Maximized resources through str
ategic labor planning and staffing, while overseeing core needs from facilities
and safety management (OSHA, MOSHA, DOT regulations) to loss prevention strategi
es.
Major Highlights
* Lowered delivery expenses by $6.5K/month through strategic re-routing of deliv
eries and adjustments to driver schedules.
* Reduced courier costs by 8% ($1.3K+ per month) through expert negotiation of f
avorable contracts with 3 separate couriers.

LARSON JUHL US LLC, Waldorf, Maryland * 2004-2009

Manufacturer and distributor of custom framing products - annual sales, $13M.
BRANCH OPERATIONS MANAGER
Spearheaded team of 33 (including 9 drivers across 5 states) in daily activities
of a $1.65M (budgeted) production facility covering a 4-state territory - desig
ned labor pans and managed staffing, training, and performance evaluations. Comm
unicated efforts and results to Regional Operations leader through daily/weekly/
monthly reports, and continuously monitored inventory through a weekly cycle cou
nt that adhered to a strict 1.2% variance of items counted vs. sales. Conducted
regular meetings to ensure compliance with all safety regulations.
Major Highlights
* Led facility to consistently achieve 1st- or 2nd-place ranking for total volum
e and sales throughout tenure.
* Delivered significant improvements, leading jump from 19th to 3rd place (among
22 facilities) for metrics-based operational scorecard - transformed operations
by implementing stricter attendance policies, cross-training employees, and hir
ing/empowering qualified team members.
* Enabled reduction of overtime for 4 consecutive years through introduction of
new efficiencies.

NICHOLAS J. BATTISTA * Page 2 * nbfedfbe@westpost.net

PEPSI BOTTLING GROUP, Forestville, Maryland * 2003-2004

Bottler of Pepsi-Cola beverages, with annual sales of $14M.
PRODUCT AVAILABILITY MANAGER
Led shift-based operations of beverage distribution plant, orchestrating activit
ies of 3 supervisors, 2 QC checkers, and 50 union employees in shipping, receivi
ng, inventory control, and daily loading of transport vehicles. Maximized effici
ency and minimized waste by forecasting monthly volumes based on season and past
results. Ensured accuracy of wall-to-wall monthly cycle count and prepared/deli
vered status reports to Business Unit Manager.
Oversaw employee hiring and management, as well as safety efforts, and protected
assets through maintenance of building, equipment, and management of property s
ecurity. Administered union/management grievance procedures through final phases
.
Major Highlights
* Overcame challenges of severe understaffing by re-assigning driver duties to a
trusted manager.
* Led mid-Atlantic Pepsi Bottling Group (13 branches) in Forecasting for weekly
and seasonal beverage needs.

GIANT FOOD, INC., Landover, Maryland * 1987-2003

Regional supermarket and pharmacy chain.
Warehouse Operations Manager (1999-2003)
Directed management, administrative staff, and 150 union employees in 3-shift, 2
4/7 operations of grocery warehouse facility that ran on WMS system and received
/shipped 1M+ cases of product per week. Set up the weekly distribution items for
the 4500 SKU facility. Maximized productivity through oversight of staffing and
scheduling, and delivered training to supervisors in inventory control. Managed
initial steps of the grievance process.
Major Highlights
* Slashed overtime costs for meat department by 50% through strategic rearrangem
ent of distribution days for meat and poultry.
* Generated additional savings by teaming with VP of Distribution to determine s
taffing needs and implement creative workweeks.
* Ensured optimal operations through detailed training of all new supervisors on
WMS systems.

CAREER NOTE: Previous roles as Warehouse Supervisor and Warehouseman for Giant F
ood Inc.
EDUCATION
Bachelor of Science in Business Management
University of Phoenix

TECHNICAL SKILLS
AS400 * WMS * PKMS * Pick to Voice * Microsoft Office * CALM * XATA