____________________ABILITIES____________________

* Demonstrated ability to meet the needs of patrons, dependable, hard working, r

eliable, and punctual.
* Competent using software including: Windows, Word, PowerPoint, E-mail, and the
Internet, Microsoft Office 2010.
* Effective management, technical, and supervisory skills.
* Mediation and problem solving skills.
* Use clear, concise communication skills in conjunction with organizational ski
lls to perform daily duties.
* Trained, directed, and supervised teams to accomplish goals.
____________________SUMMARY OF QUALIFICATIONS____________________
* Ability to communicate effectively and establish excellent rapport with client
s from diverse socio-economic backgrounds.
* Traveled extensively overseas.
* Gained diverse experience in telecommunications and systems support.
* Effective, versatile manager.
* Earned respect of superiors and subordinates for results and motivation skills
.
* Skillful at processing data and information, keeping records and tabulation.
____________________EMPLOYMENT HISTORY____________________
2001 - 2003 - Collections Representative
Focus Receivables, Marietta Georgia 2003
Provided a high level of customer service and client relations based on outstand
ing communication and interpersonal skills. Promptly answered telephone calls to
reflect professional corporate image. Processed and received customer payments
for past due balances by check or credit card providing correct account settleme
nt as required. Received awards for exceeding monthly quotas.
2000 - 2002 - Service Technician
A.T.T Broadband, Atlanta Georgia
Installed Cable, High Speed Data, and VOIP according to specifications and techn
ical manuals. Demonstrated ability to meet the needs of patrons, dependable, har
d working, reliable, and punctual. Tested voltage, resistance, and phase angle i
n circuits, using voltmeters, ohmmeters, and phase rotation indicators to ensure
safety upon job completion. Provided service and repair from Hub to node and en
d user.
1999 - 2000 - Field Supervisor/Auditor
Colt Southern Communications, Atlanta Georgia
Conducted studies and performed testability analysis on microwave towers to supp
ort findings and make recommendations for improvements on current and future tec
hnological changes and purchases. Acted as liaison to corroborate plans between
contractors and base technical-management personnel. Facilitated strong communic
ations between cross-functional teams and personnel.
1989 - 2000 - Telecommunication Specialist
U.S. Army and Army Reserves, Augsburg Germany
Successfully completed B.N.O.C. training for non-commissioned officers. Maintain
ed cryptography facilities and classified incoming and outgoing satellite transm
issions trained and served as IT technician for inner office operations providin
g repair and replacement for hardware and software. Effectively set up switches
and routers and installed operating systems. Functioning during high stress situ
ations.
____________________EDUCATION AND TRAINING____________________
1989 - Diploma, Telecommunications
Ft. Gordon Signal Core, Augusta GA.
.Certificate, Fiber Optics, 2001 Fiber Optic University online.Certificate, Rece
ived 60 academic hours.
2000
A.T.T. Broadband, Atlanta GA.
Certificate in Digital Telephone Installation, 2000
A+ certified
High speed and Voip certified
Cable installation
2009 - A.S., Network Specialist
Atlanta Technical College, Atlanta GA
GPA: 3.4, Major GPA: 3.4. Successfully completed all coursework and training re
quirements in Computer operating systems.
LAN and WAN, and program and design.
Net +.
Trained on Cisco systems.
Installed Fedora and Ubuntu OS.