DORCAS GARNER

3175 Clopton St., 129

Huntsville, AL 35805
Cellular 256-509-7589
Work 256-830-4234
dg10304cc@westpost.net

OBJECTIVE
Highly Talented Customer Service Professional with over 10 years experience with
Dynamic Leadership Abilities concerning Employee Supervision and Training is se
eking to transfer a broad-band skill set into a Human Resource Position.
EMPLOYMENT EXPERIENCE
Assistant Manager - 2009 to Present
Citi-Trends, Huntsville, Al
Proven success in leading teams and developing professional skills in others.
Create and maintain excellent relationships with clients and colleagues.
Clearly assess problems and suggest viable solutions to benefit all involved par
ties.
Skilled in handling all facets of operational management including customer serv
ice, financial control, sales/marketing, and inventory control
Office Manager - 2007 to 2008
United Auto Recovery, Huntsville, Al
Established office processes policies/procedures
Work in public relations, marketing, business administration, customer service,
accounting, and customer relationship management
Branch Manager - 2005 to 2007
Q.C.Financial Services, Huntsville,Al
Demonstrated techniques to serve difficult customers, reducing customer complain
ts by 36%.
Monitored employee performance, making recommendations for skill development, a
dditional responsibility, promotion, or dismissal.
Monitored and collected delinquent accounts
Branch Manager - 2001 to 2005
Advance America, Huntsville, Al
Scheduled regular staff training to enhance product knowledge, improving custome
r service.
Consistently processed all sales contracts and parts orders without errors
Participated in financial management functions involving accounts receivable and
accounts payable. Managed administrative functions
Credit Manager - 1999 to 2001
Heilig-Meyers, Huntsville, Al
Work with consumer accounts
Reduce bad debt, maximized recovery, improved quality assurance, hiring better
qualified candidates, improving training and staff development, increasing moral
e, and decreasing turnover.
AREAS OF EXPERTISE
Scheduling, People Focused , Policies and Procedures,Conflict Resolution,Trainin
g and Assessment,Staffing, Recruiting, Interviewing, & New-Hire Orientations,Pay
roll Processing, and Relationship Building
* Citi-Trends was nominated employee of the month for best job performance in sa
les and merchandising (2009-2010)
* United Auto Recovery branch was recognized first place for outstanding team pe
rformance in sales(2007)
* Advance America branch was acknowledged for outstanding customer service(2002-
2004)
* Q.C.Financial was promoted to run their largest branch succeeded in bringing n
ew sales and increasing revenue by 45%
* Heilig Meyers was promoted from customer service to Credit Manager in less tha
n a year due to controlling delinquency and excellent customer service
EDUCATION
B.S., Human Resource Management - 2010
Colorado Technical University, Colorado Springs
ADDITIONAL SKILLS
* Office Manager: Handle complex issues with co-workers, Completed tasks in a pr
ofessional and timely manner, such as company reports.
* Finance: Administer employees payroll, analyze company books for cash flow dis
crepancies, and investigate cash overage/shortages
* Human Resource: Listening Skills, Supervisory Skills, Employee Scheduling, Emp
loyee Training &Development, Recruitment & Selection of Candidates, Skill Traini
ng
* Customer Service and Relations: Use interpersonal and Customer Relation Skills
to Communicate effectively with employees and clients
ASSOCIATIONS
* Member, SHRM Organization 2008 to 2010
TRAINING
* Human Resource(HR)Tools for Supervisors, University of North Alabama, Florence
,Al 2009
* SHRM Essentials of HRM, University of North Alabama, Florence, Al 2010