Professional Documents
Culture Documents
ETZEL
6148 Native Woods Drive
Tampa, Florda 33625
734-751-8830
je10bbf4a@westpost.net
CAREER SUMMARY
A Professional with a track record of success of 25 years of experience in diver
se industries. Demonstrated success in leadership and entrepreneurial roles in
sales, marketing, manufacturing, food service and personnel placement. Recogniz
ed for significant accomplishments in quality, safety, and customer service. Ef
fectively trained, coached, and mentored employees. Expertise in the developmen
t of personnel reference books. Skills include problem solving, customer servic
e, team work, leadership, writing presentations, intervention, creativity, and r
esearch.
PROFESSIONAL EXPERIENCE
Holistic Home Companionship, LLC Faarmington Hills, Michigan 2009 - 2010
Corporate Director
* Interviewed job applicants and evaluated worker performance to recommend perso
nnel actions such as hiring, retention, promotion, transfer and dismissal of wor
kers.
* Supervised 40 employees, scheduled work hours, resolved conflicts, determined
salaries, and payroll.
* Directed Patient care needs working with doctors and family of patient.
* Conferred with administrative personnel and reviewed activity and needs of the
patient, reports to determine bill rates and special needs.
* Managed employment services and business operations of private employment agen
cy.
* Participated in development and utilization of job development methods to prom
ote business for agency.
* Enforced, through subordinate staff, agency policies, procedures and safety ru
les and regulations.
* Investigated and resolved customer complaints.
FUTURE FORCE Services, Inc. Auburn Hills, MI 2007-2008
Sales Executive/Branch Manager
* Interviewed job applicants and evaluated worker performance to recommend perso
nnel actions such as hiring, retention, promotion, transfer and dismissal of wor
kers.
* Supervised 40 employees, scheduled work hours, resolved conflicts, determined
salaries.
* Directed activities of industrial organization to obtain optimum efficiency, e
conomy of operations and maximize production.
* Conferred with administrative personnel and reviewed activity, operating and s
ales reports to determine changes in programs and operations required.
* Managed employment services and business operations of private employment agen
cy.
* Participated in development and utilization of job development methods to prom
ote business for agency.
* Enforced, through subordinate staff, agency policies, procedures and safety ru
les and regulations.
* Investigated and resolved customer complaints.
FORD MOTOR COMPANY, Wayne, MI 1995-2007
Manufacturing Advisor
Led, trained and managed 40 employees. Worked with supervisors and managers to
determine effective remediation techniques to achieve significant improvements i
n productivity.
* Designed and launched the Diversity Council which was adapted corporate wide.
* Conducted training and utilized personal intervention to determine and identif
y the root cause.
* Presented Awards for "Excellence in Quality Products and Production".
* Presented an Award for "Extraordinary, Above and Beyond Contributions Toward H
ealth and Safety".
* Facilitated the launch of 16 products including the New Ford Navigator and Exp
edition.
* Scheduled and conducted training for technical job-related skills to improve i
ndividual work performance.
* Participated in labor relations meetings to resolve issues including quality,
safety and job performance.
* Wrote articles for the monthly employee news letter.
EXECUTIVE ENTREE, INC., West Bloomfield, MI 1992-1995
Owner and Founder
Developed daily business operations procedures, training manuals, and benefit pa
ckages. Responsible for customer sales, accounts payable and receivable.
* Facilitated effective interpersonal communication among employees to improve m
orale and reduce work related problems.
* Set up and facilitated the Accounting / Receivables Department.
* Set up and directed the growth of an effective sales activity.