GEORGIA SUMMER WESTWOOD

475 Parker Avenue * Hackensack NJ 07601 * 551-804-8689

gw110ccba@westpost.net
DIRECTOR OF DEVELOPMENT AND TRAINING
Operations Management
Havana Central NYC 2008-present
Multi unit
Talented, results-producing Operations Professional with a proven record of acco
mplishment in planning and leading comprehensive business strategies in support
of business goals and objectives. Expertise in directing several restaurant loca
tions and steering the execution of marketing programs for projected growth. So
lid leadership skills; able to build and guide top-performing teams.

PROFESSIONAL HISTORY

Director of Training/Operations, 2008-present

Havana Central - Manhattan NYC
Wrote, designed, implemented and maintained all training and development program
s. Successful systems for Front and Back of House developed achieving zero poin
ts on most recent reports from NYC Department of Health.
Selected Contributions:
* Increased annual company profitable margins over 3 years by 1million
* Implemented sanitation/safety systems for all positions, achieving grade A fro
m NYC Department of Health
* Decreased training costs by 3%, with a 12% increase in overall company sales
* Defined leadership roles for each position, designed the corporate trainer pos
ition and leads a group of 43 trainers ranging from managers to prep cooks
* Hosts and leads seminars, conferences and department meetings for internal and
external education on products, systems and cutting edge techniques
* Created every tool for all training for every position from dishwasher to Mana
gement training
* Furthered education and development for managers and General manager courses t
aught

PREVIOUS PROFESSIONAL HISTORY

General Manager, 1998 - 2008

MRG - Saddlebrook and Englewood, New Jersey
Define strategy for and develop, execute, and manage comprehensive business plan
s for growth in failing markets. Specialist in work and manpower planning and qu
ality improvement. Communicate with customers, management, internal departments,
 and vendors to coordinate overall business efforts in accordance with corporate
goals.
Selected Contributions for Englewood, NJ Location:
* Increased annual store sales to $2.8 million yearly, and the sales trend from
-32% to -5% in 6 months
* Adjusted Englewood store food cost variance from -3.8% to + .23% (setting a co
mpany record for that time-frame)
Selected Contributions for Saddlebrook, NJ Location:
* Tasked with improving sales, morale and health department evaluations at a sto
re of over 280 employees
* Revitalized annual sale revenues to $1.9 million annually and increased the sa
les trend from -21% to +6% over an 11 month period
* Developed four managers into three Senior Managers and one General Manager; th
ree employees into house managers, with two currently in corporate training prog
rams

EDUCATION & CREDENTIALS

BACHELORS IN EDUCATION, 2009

Axia University- Jersey City, New Jersey
PUBLIC SPEAKING, 2000
Dale Carnegie Institute - Tampa, Florida
EXTENSIONS COURSES, 1999 - 2000
University of South Florida - Tampa, Florida
HIGHSCHOOL GRADUATE, 1998
Westwood Jr. Sr. High School - Washington Twp, New Jersey
References Provided Upon Request
Salary Requirements Provided Upon Request
Current Salary-83k base