Michelle Lynne Dove, SSGB

213 Seascape Lane

Dickinson, Texas 77539-6172 (mailing address)
League City, Texas 77573 (residential address)
(409) 370-1405 (personal/work cell)
md1126a7a@westpost.net
http://www.linkedin.com/in/michelleldove
PROFESSIONAL PROFILE
Creative, resourceful professional with demonstrated track record in improving w
orkflow processes in corporate and non-profit organizations. Strong customer fo
cus with proven success in utilizing leadership and management skills to develop
cohesive teams. Highly adaptable with exceptional multi-tasking and organizati
onal skills. Significant experience in human resources management, HRIS/ERP, co
mpensation and benefits, employee relations, recruitment and training as well as
in project management, financial analysis, budgeting and payroll.
BACKGROUND SUMMARY
Personnel Management
PeopleSoft functional TAM/HCM
Office Administration
Process Improvements
Project Management
Training/Presenting
Recruitment/Staffing
Benefits Administration
Retirement Plans Administration
Compensation/Payroll
Budgeting/Forecasting
Customer Service
Program Development
Coaching/Mentoring
Employee Relations
Grievance Proceedings
Claims Administration
Vendor/Broker Relations
PROFESSIONAL ACCOMPLISHMENTS
Company Confidential 2001 - Present
HR Team Lead/Senior Human Resources Consultant/Human Resources Consultant
Galveston, Tx
Initiated enhancements for PeopleSoft TAM in SME role. Identified issues and ha
ndled troubleshooting as needed, served as liaison between customers and technic
al team, wrote specifications, conducted system testing and implemented solution
s. Results: Successful in making significant improvements to further streamlin
e the system and processes. Developed presentations on system improvements and
delivered them at Alliance 2010 Conference with HEUG and UTSystem Live Demo Webi
nar.
Led reduction-in-force and hurricane recovery efforts. Oversaw arrangements of
multiple job fairs and provided services for resume writing and interviewing tec
hniques. Responsible for functional aspects of PeopleSoft system as a liaison t
o the technical team and managed the WorkSource Partnership. Results: Played int
egral role in helping displaced UTMB employees find employment with other organi
zations. Received TEAM Award cash bonus.
Instrumental in design, testing and implementation of a new recruitment system.
Met weekly with team to review product and recommend modifications to system.
Participated in system testing, assessed/reported system needs to technical team
, and conducted system and process trainings. Results: Increased internal custo
mer understanding of new system and appreciation of value-added functionality.
Received cash bonus for contributions to implementation.
Advised on human resources issues concerning insourcing of IT positions. Advise
d core leadership committee on legal issues and recruitment processes. Worked c
losely with IT department to ensure smooth transition of the hiring process. Re
sults: Completed insourcing of positions within the specified timelines to the c
ustomer's satisfaction. Outsourcing contracts did not need to be extended, whic
h saved the organization from incurring additional costs.
Guided management in effective employee relations in the grievances appeals proc
ess. With assistance from Affirmative Action office, provided guidance to manag
ement on appeals process when employees filed grievances. Met with management t
o coach them on the appeals process and the type of questions to be prepared for
in proceedings. Results: Successful in helping organization avoid litigation a
nd potentially costly financial settlements.
United Services Automobile Association (USAA) 1997 - 2000
Human Resources Advisor/Consultant San Antonio, Tx
Instrumental in streamlining the recruitment process. At request of VP of Recru
itment, met with trainer to outline my workflow processes. Findings were used t
o develop a training class to educate colleagues. Results: Maximized productivi
ty of company recruitment staff. Awarded cash bonus for contributions.
Guided management in effective handling of employee relations issues. Provided
guidance in regards to laws and best practices ranging from attendance issues to
sexual harassment issues. Met with management to advise them about the process
in preparing appropriate documentation, counseling employees, and developing ac
tion plans. Results: Successful in helping company avoid litigation and potenti
ally costly financial settlements.
Texas Association of School Boards (TASB) 1996 - 1997
Compensation Analyst Austin, Tx
Designed and implemented compensation programs for school districts. Facilitate
d interviews with district employees to evaluate skill levels. Supported Direct
or in presentations to school boards to report compensation study findings and m
ake recommendations regarding compensation structures. Results: Generated reven
ues and new business referrals; generated high level of customer satisfaction.
Water Environment Federation (WEF) 1992 - 1995
Benefits Manager Alexandria, Va
Initiated change in agent services to improve employee insurance coverages. Per
suaded Director of Human Resources to engage new broker agent to improve service
s, reduce costs, and provide more insurance options to employees. Communicated
agency's needs to broker agents, obtained bids along with information on insuran
ce plans, and compared bid proposals with current plans. Switched broker agent
and health insurance carriers based on analysis. Results: Lowered costs while i
ncreasing level of services and insurance options for employees.
Implemented program to educate employees on benefits. Developed benefits handbo
oks/brochures and launched brown bag lunch forums to educate employees and answe
r questions about the benefits program. Designed brochures in house; worked wit
h ad agency on design of handbook cover; revised written materials each year; ar
ranged for vendor presentations to employees. Results: Based on survey results,
employees were satisfied and had a greater understanding of their benefits pack
age.
Implemented a new employee orientation program using TQM process. Gathered data
from employee surveys and conducted brainstorming sessions. Developed and impl
emented "Buddy System" program for employees to facilitate transition of new hir
es into organization. Results: New employees transitioned more easily into posi
tions and the organizational environment. Reduced employee turnover thereby imp
roving retention rate.
Nueces County Community Action Agency (NCCAA) 1991 - 1992
Human Resources Manager Corpus Christi, Tx
Administered human resources, payroll, and insurance programs for non-profit age
ncy. Managed comprehensive benefits program, including all health and welfare i
nsurance plans; administered workers compensation; handled employment process an
d employee relations issues; reviewed payroll; and handled property/casualty ins
urances on buildings for agency. Results: Streamlined and strengthened overall
operations, reducing errors and improving performance.
Revised job descriptions for all position types to comply with ADA regulations.
Designed job analysis survey and distributed to selected employees for completi
on. Analyzed data and rewrote job descriptions to incorporate necessary job fun
ctions. Results: Fulfilled ADA legal requirements; increased employees' awarene
ss of job responsibilities.
Texas Commerce Bank 1990 - 1991
Credit Analyst Corpus Christi, Tx
Provided recommendations on commercial and residential loans. Analyzed financia
l statements and calculated financial ratios for loan committee reports. Provid
ed reports on changes in credit quality to loan committee. Results: Loan office
rs used information in reports to make loan decisions.
EDUCATION /TRAINING
Bachelor of Business Administration in Finance, Texas A&M at Corpus Christi 1989
Associate of Arts in General Business, Del Mar College 1987
Diploma in Theological Studies (18 Graduate Level hours), Virginia Theological S
eminary 1995
Certificate of Achievement Six Sigma Green Belt, Villanova University 2010