KAREN M.

FUGELO
556 South Gulph Road * King of Prussia, PA * 19406
Cell: (610) 613-3034
kf113d702@westpost.net

VALUE OFFERED:
* 20 years progressive administrative, IT, HR, Training and Communications manag
ement experience
* Exceptional organizational, communication, critical thinking, collaboration an
d interpersonal skills

PROFESSIONAL EXPERIENCE
GlaxoSmithKline Pharmaceuticals, King of Prussia, PA 1989- 2010
Manager, Training and Communications 2003 - 2010
Identified Communication and Training strategies, objectives and plans for >1000
Member GSK IT Infrastructure Organization
Training - Leadership Development (Matrix Management)
* Led transnational matrix teams responsible for delivery of Leadership Developm
ent initiatives for IT Infrastructure employees.
* Led the design and implementation of an Empowerment initiative for >1000 IT in
frastructure employees. Goal: Employees clear about what they are empowered to
do in their role. Employees receive ongoing feedback and leaders act as coache
s
* Designed and led implementation of a New Employee Orientation and Training Pro
gram for new Technical Center in Kuala Lumpar, Malaysia.
* Led the design and implementation of a Transnational Project Management Traini
ng Program to increase the effectiveness of 100+ IT Infrastructure Project Manag
ers.
* Led the design and implementation of a Global Accreditation Program providing
the capability to certify 500+ operational staff expertise and cross train staff
in a Pandemic event.
* Prepared training budget and forecast. Regularly assessed and improved progra
ms and processes.
* Designed and managed implementation of a Training Record Management Process im
proving legal and regulatory compliance by 70%.
* Managed the Instructional Design and Delivery of numerous learning solutions t
o support training on processes and new technology.
*
Talent Management - Employee Development
* Managed Talent Management Process ensuring 60 IT infrastructure employees' dev
elopment plans were reviewed bi-annually by senior management.
* Provided direction for the creation and implementation of an employee job enri
chment process providing departmental development opportunities resulting 70% fi
ll rate.
* Established and implemented IT infrastructure employee mentor program. Incre
ased the number of employees who participated in program from 40%.
* Instituted departmental PDP Performance and Development process increasing the
rate of employees who hold and document PDP dialogues by 60%.
* Took personal responsibility for supporting and developing others by acting as
a coach to my direct reports and mentor to others. Identify important opportun
ities and projects and allocate challenging responsibilities to others for the p
urpose of their development.
Communications
* Managed transnational direct reports responsible for provision of communicatio
n plans and high volume, high quality communications process.
* Worked with senior leaders to develop communication strategy aligned with IT a
nd business strategies.
* Created and implemented communication programs that effectively described and
promoted IT and its products and deliverables.
* Served as editor-in-chief for IT related communications that interface with th
e business.
* Shaped key messages for SVP, VPs and Directors and work with them to communica
te the value and capability of IT services.
* Deliver monthly web conferences to >1000 geographically dispersed staff improv
ing alignment across IT infrastructure organization.
* Create and regular improved IT Web Community bringing together services, proje
cts and customers improving infrastructure productivity and efficiency.
* Implemented and enhanced communication programs based on user preferences and
feedback.
* Assisted directors with preparation of presentations, web content and communic
ations.
* Worked with corporate communications to ensure compliance with enterprise wide
standards.
* Improved the effectiveness of communications using Information Mappingtm tech
niques resulting 17.3% improvement in comprehension of key messages and a
16% reduction in the time to read communications.

Software Asset Service Manager, GSK IT 2001 - 2003

Software Asset & Risk Management
Managed a matrix transnational team responsible for instituting GSK's Software L
icense Risk Management policy
* Decreased software spends, improved contractual compliance and increased value
of software assets
* Developed and implemented IT policy governing employee and complimentary workf
orce
actions associated with Software Copyright and License Compliance.
* Instituted a single vendor strategy for global procurement, support and manage
ment of software licenses to further mitigate compliance risk.
* Member of GSK IT Software Compliance Audit Team
* Ensured contractual compliance with the licensing terms and conditions in 84%
of GSK's business critical applications.
* Successfully implemented a global software asset management service that contr
ibuted to nearly 30m in cost containment and redistribution of unused licenses y
ielding 500K in cost avoidance.
* Designed and implemented e-learning module educating 500+ IT Managers worldwid
e within six months.
Asset Management Analyst, GSK R&D IT 1996 - 2001
Vendor Management
* Key contributor to the outsourcing and management of IT Desktop Support Servic
es
Global Recruitment
* Established and managed a high-volume IT infrastructure outsourced recruiting
service
o Sourced, recruited and hired infrastructure staff at all levels.
o Successfully filled all infrastructure contingent worker positions within 4 we
eks.
o Managed performance of outsource provider
* Participated on team to consolidate and select GSK Corporate Preferred IT Cont
ingent Worker Vendors and implement Fieldglass system.
Budget Management
* Developed and managed accurate budget approval process for 100m infrastructure
R&D IT budget
52% decrease in cycle time contributing to cost savings/avoidance of 777K in ope
rating expenses and 736K in capital expenses
Hardware Life Cycle Management
* Responsible for managing process to integrate New Computing Hardware into Stan
dardized
Desktop Environment
* Facilitated a matrix, transnational team responsible for a 69% Decrease in Cyc
le Time for
Integration of New Computing Hardware into R&D Standardized Desktop Environment
* Team member of the product evaluation and integration team that selected, eval
uated, integrated
and retired new technology for ongoing deployment.
* Appreciable knowledge of Intel technology, operating systems and associated pl
atforms.

Medical Administrative Assistant, GlaxoSmithKline Pharmaceuticals 1989 - 1995

Part-time Secretary to Upper Merion Planning Council 1987 - 1988
Medical Administrative Assistant, Wyeth Pharmaceuticals 1983 - 1985
Medical Research Assistant, VanDerVeer and Associates 1981 - 1983
Medical Administrative Assistant, Cardiology Associates, Albert Einstein 1980 -
1981

Education
Cabrini College, Radnor, PA
Bachelor of Arts, Organizational Management Minor, - Business Administration
May, 2003
Montgomery County Community College, Blue Bell, PA Associates, Medical Secreta
rial Sciences May, 1980
Certifications
Villanova University, Villanova, PA
Certificate in Professional Human Resources Completed Nov, 2008
PHR(R) (Professional in Human Resources) Completed Dec, 2009