Bank A Net Userguide

Bank-a-Net
User Guide
Table of Contents
1 2 INTRODUCTION TO BANK-A-NET ........................................................................................... 1 LOGON TO BANK-A-NET ............................................................................................................. 3 2.1 2.2 2.3 2.4 BEFORE YOU BEGIN .................................................................................................................. 3 THE USE OF THE TOKEN ........................................................................................................... 3 DISABLING OF TOKENS ............................................................................................................. 4 PROVIDED SERVICES THROUGH BANK-A-NET ......................................................................... 4 2.4.1 Overall Service ........................................................................................................... 4 2.4.2 Payments..................................................................................................................... 4 2.4.3 Service Request........................................................................................................... 5 HOW TO LOGON TO BANK-A-NET ............................................................................................ 6 FIRST TIME LOGON ................................................................................................................. 12 HOW TO ASSURE A SECURE INTERNET CONNECTION ............................................................ 12 SINGLE USER CONTRACT ........................................................................................................ 14 MULTI-USER CONTRACT ......................................................................................................... 15 PERSONAL DATA .................................................................................................................... 16 INQUIRY ON ACCOUNTS......................................................................................................... 17 4.2.1 View Statements ........................................................................................................ 18 4.2.2 View Transactions .................................................................................................... 20 4.2.3 Recurring Payments.................................................................................................. 22 INQUIRY ON DEPOSITS ............................................................................................................ 25 INQUIRY ON INVESTMENT PORTFOLIOS ............................ERROR! BOOKMARK NOT DEFINED. INITIATE A NEW PAYMENT ..................................................................................................... 27 5.1.1 International Payments............................................................................................. 29 5.1.2 Internal Payments..................................................................................................... 34 5.1.3 Check Payments........................................................................................................ 35 5.1.4 Bill Payments ............................................................................................................ 38 5.1.5 Credit Card Payments .............................................................................................. 41 5.1.6 Domestic Payments................................................................................................... 42 5.1.7 Account Transfer ...................................................................................................... 44 TEMPLATE OPTION ................................................................................................................. 45 PAYMENT AUTHORIZATION (FOR AUTHORIZED USERS ONLY).............................................. 45 INITIATE PAYMENTS USING TEMPLATES ................................................................................ 47 PENDING ................................................................................................................................. 48 UPLOAD PAYMENT FILES ....................................................................................................... 52 5.6.1 Technical specifications Upload File ....................................................................... 52 5.6.2 Uploading a file ........................................................................................................ 55 5.6.3 History File Upload.................................................................................................. 56 PAYMENT HISTORY ................................................................................................................ 57
2.5 2.6 2.7 3 3.1 3.2 4 4.1 4.2
CUSTOMER OVERVIEW.............................................................................................................. 14
INQUIRY........................................................................................................................................... 16
4.3 4.4 5 5.1
PAYMENTS ...................................................................................................................................... 27
5.2 5.3 5.4 5.5 5.6
5.7
RECURRING PAYMENTS............................................................................................................ 58 6.1 6.2 INITIATE A NEW RECURRING PAYMENT ................................................................................. 58 HISTORY RECURRING PAYMENT ............................................................................................ 61 REPORT CARDS ....................................................................................................................... 63 CARD ADMINISTRATION ........................................................................................................ 64 7.2.1 Request New Card, current one damaged ................................................................ 65 7.2.2 Request New Card, current one expired ................................................................... 66 7.2.3 Change Account........................................................................................................ 67 7.2.4 Billing Address.......................................................................................................... 68 7.2.5 Shipping Address ...................................................................................................... 69 ORDER CHECK BOOK ............................................................................................................. 70 STOP PAYMENT....................................................................................................................... 71 CASH ORDERING .................................................................................................................... 72 BATCH PAYMENT FILE ........................................................................................................... 74
ADMINISTRATIVE SERVICES .................................................................................................. 62 7.1 7.2
7.3 7.4 7.5 7.6
1 Introduction to Bank-a-Net
Bank-a-Net is NBDs online banking service available 24hours a day seven days a week. This service gives customers complete control of their finances. A customer can safely and securely access all their accounts, including their credit card account, pay all their utility bills, and process wire transfers to anywhere in the world. This Bank-a-Net User Manual gives you detailed instructions to use the Bank-aNet application. It outlines the required steps and will guide you through the following: How to logon to Bank-a-Net; Balance inquiry of all your account types; View your bank statements on line; View and download transactions; View current recurring payments (maintained by the bank); Initiate payments; Create your own recurring payments; How to authorize and release payments; Track and trace payment released for execution; Upload transaction files; Upload batch payment files; How to do administrative services; Choose between preferred languages. If you need more information please contact our Customer Support department at: Tel. no: - (767) 255-2648/2647 Fax no.: - (767) 448-3982 E-mail: customersupport@nbd.dm Office hours: 08:00am to 05:00pm Mondays to Fridays
Release: 1.1
Copyright National Bank of Dominica Ltd.
Description of icons used throughout this User Manual: Information icon; when you see this icon additional information is given.
Release: 1.1
2 Logon to Bank-a-Net
2.1 Before You Begin
This document is written with the assumption that as a user you have already received the following: 1. A valid Bank-a-Net username 2. A valid Bank-a-Net password 3. A valid Bank-a-Net token 1 The username, password and token are required for logging into Bank-a-Net. The token is an additional security measure for logging in and the processing of payments and service request in Bank-a-Net.
2.2 The Use of the Token

The key on the token is the Power button key. It is important to keep in mind that the token has a 2-minute inactivity timeout. If this timeout occurs, the token will turn itself off. To turn the token on again, press the button.
LCD screen
Power button
Serial Number
The serial number is located on the back of the token on a label as shown above.
The token(s) will be sent to the Legal Representatives of your company and contractually defined in the contract. In order to be able to use the token the user will have to contact the Customer Support Unit to activate the token by identifying him/herself on the bases of a secret question and secret answers.
Release: 1.1
2.3 Disabling of Tokens

In case one or more tokens need to be blocked or disabled please contact YOUR BANK. (E.g. loss, damaged, theft, misuse, falsification) During YOUR BANK Normal Office Hours (8.00 AM to 5:00 PM local time) If within office hours, please immediately inform our Customer Support Unit at the National Bank of Dominica Ltd., so that the token can be blocked immediately as well as issue a replacement token. Contact details Customer Support Unit: Tel. no: (767) 255-2647/2648 Fax no: (767) 448-3982 E-mail: customersupport@nbd.dm Outside OUR BANK Office Hours please send email or fax to above stated email address and fax number. Each request for revocation needs to be confirmed in writing via fax or e-mail to the Customer Support Unit, reporting date, time and location of the event.
2.4 Provided Services through Bank-a-Net

2.4.1 Overall Service
Bank-a-Net enables your bank to provide service 24 hours a day and 7 days a week. These services are: 1. Account & Balance inquiry 2. Printing and downloading of account statements 3. Internal account transfers
2.4.2 Payments
Payments can be generated 24 hours a day and 7 days a week. Only Internal and Account transfer will be processed 24 hours and 7 days a week. All other payments generated outside business hours will be stored in a queue and processed during the next business day. The business hours for the processing of payments within Bank-a-Net have been set to: 08:00 am 17:00 pm Mondays to Fridays.
Release: 1.1
2.4.3 Service Request

These are all service request to; Report loss or stolen cards Card administration Order check books Request stop payments Order cash Upload Batch file Company payroll
Release: 1.1
2.5 How to Logon to Bank-a-Net

To gain access to www.nbdominica.com Bank-a-Net please navigate to our website
Navigate to the Bank-a-Net page by click on the ONLINE button.
Release: 1.1
Click to Bank-aNet
Click on the login button, a new browser is opened and the login screen for Bank-a-Net is showed;
Release: 1.1
1. Enter your username;
Release: 1.1
2. Press button on Token and enter your Token response
Release: 1.1
3. Enter your password
Release: 1.1
10
Once you have logged in and authenticated Bank-a-Net will present the start screen.
If your password is entered 3 times erroneously it will be deactivated for use with Bank-a-Net. Please contact Customer Support Unit at the National Bank of Dominica Ltd. to re-activate the username and password. If an incorrect response (token) is entered 3 times, your token will be blocked for use with Bank-a-Net. Please contact the Customer Support Unit at the National Bank of Dominica Ltd. to unblock your token.
Release: 1.1
11
2.6 First Time Logon

A Customer who signs up for Bank-a-Net will have the ability to change their password the first time they log on. All passwords selected by the customer should be alpha numeric and include at least one uppercase character.
2.7 How to assure a secure internet connection

It is the responsibility of the Bank-a-Net user, to check whether there is a protected connection with the banks website, before transmitting any instruction. in The user can verify the connection security, by using the yellow lock bottom right corner of your internet browser window or in the right corner of the URL for persons with Internet Explore 7.
By double clicking on the icon, a window should appear, with the certificate information. The user can verify if the certificate is forthcoming from your bank.
Release: 1.1
12
This information indicates the PC to where you are connecting too.
To verify go to the General tab and see if it contains your banks information.
Release: 1.1
13
3 Customer Overview
3.1 Single user contract
After log on, you will enter Bank-a-Net. Depending on your contract (multi-user or single-user) the following screens are displayed. Customer overview
This screen is displayed when you have a single-client contract. Here you can view all your accounts and account types.
Release: 1.1
14
3.2 Multi-user contract

After log on, you will enter Bank-a-Net. As within a multi-user contract the following screen will be shown. Client selection menu
This screen shows all clients attached to the user. Each client can be viewed separately. Select the client you would like to view by clicking on the icon. After clicking on the icon the Personal Data screen for the client will be presented. You will be able to inquire statement information and enter payments for that particular party. In order to return to the party menu screen, you must select <Party menu> in the left hand menu.
Release: 1.1
15
4 Inquiry
With the Bank-a-Net Inquiry feature you can view all banking products attached to your contract. Inquiry allows you to view: 1. Personal Data; 2. Current Accounts; 3. Savings Accounts; 4. Loan Accounts (if applicable); 5. Deposits Accounts (if applicable); 6. Credit Card Accounts (if applicable); 7. Investment portfolios (if Applicable).
4.1 Personal Data

The Personal Data screen displays the personal information of the contract holder (read account holder) and all accounts attached to the client. You can view the following information is available for each account: 1. Account number; 2. Account type description; 3. Value date; 4. Value balance; 5. Available balance.
Release: 1.1
16
Only banking products attached to your account will be displayed
4.2 Inquiry on Accounts

To view all your accounts of a specific type Click on the desired account type in the left hand menu and the following screen will be displayed.
Release: 1.1
17
The account inquiry screen allows you to view: Statements further explained in paragraph 5.2.1 Transactions further explained in paragraph 5.2.2 Standing orders further explained in paragraph 5.2.3
4.2.1 View Statements

Select one of your accounts (as described on the previous page) and click on the STATEMENT button. An overview of the last 30 account statements will be displayed.
Release: 1.1
18
Click on the LOGO icon in front of the statement number if you want to view further details of that particular statement.
Release: 1.1
19
Statements are only available for Current and Savings accounts.
4.2.2 View Transactions

Select an account and Click on TRANSACTIONS button to view transactions for that particular account.
Release: 1.1
20
If you wish to view transactions of a specific date or period, use the Select on date option. 1) Type in the range of dates you wish to view 2) Confirm your selection with <Go> The RESET button can be used to clear the date fields. The DOWNLOAD button allows you to download the selected transactions into an excel spreadsheet. Transactions with an icon give you the option to view the swift details. 3) Click on the LOGO icon and the swift details are displayed.
Release: 1.1
21
4.2.3 Recurring Payment

Select an account (as described in section 5.2) and Click on the RECURRING PAYMENTS button to view transactions for that particular account.
Release: 1.1
22
Click on the LOGO icon and the settlement information for the selected recurring payment displayed.
Release: 1.1
23
Release: 1.1
24
4.3 Inquiry on Deposits

To view your deposits select <Deposit> from the left hand Inquiry menu.
Click on the LOGO icon to view deposit details.
Release: 1.1
25
Release: 1.1
26
5 Payments
The Payments feature allows you to; 1. Initiate new payments <Entry> 2. Upload bulk transactions <Upload Payment File> 3. Initiate a payment from a <Template> 4. View pending payments <Pending> 5. View payment history <History> 6. <Authorize Payments> (depending on the user profile)
5.1 Initiate a new payment

By selecting Entry in the left hand menu, you will see the payment entry screen which will give you the possibility to enter the following types of payments; 1. International (wires) 2. Checks (International Drafts & Managers Checks) 3. Domestic payments (ACH & Inter Bank Settlement) 4. Credit Card Payments 5. Bill payments 6. Internal 7. Account Transfers
Release: 1.1
27
Payment can be initiated from active current and savings accounts.
Release: 1.1
28
5.1.1 International Payments

Select <International> to initiate payments to all accounts held outside the National Bank of Dominica.
Click on arrow to select an account from the drop down menu. Click on arrow to select a currency from drop down list. Click to look up account information used in previous. Click to look up ABA numbers and BIC codes.
Release: 1.1
29
Click to select the payment condition for the transfer.
All fields marked with an * (asterix) are mandatory and should be completed in order to submit the payment.
Beneficiary = all charges will be charged to the Beneficiary Bank Ours = all charges will be charged to the Ordering Customer Shared = Ordering Bank charges will be paid by the Ordering Customer; Beneficiary Bank charges by the Beneficiary Party. This is considered the standard option for International Payments
2
Release: 1.1
30
When using one of the Look up buttons to search for BIC and ABA codes in the Payment Entry screen the following screen appears;
Close this window to return to the payment entry screen. When all required information for a payment is entered, click on the SUBMIT button. The system automatically generates a payment ID for every payment that is submitted;
Click OK.
Release: 1.1
31
The payment details will re-appear, this time however the fields cannot be edited directly.
Should you notice any errors or if changes are needed in your payment order, please use the CHANGE button to allow the transaction details to be edited. If you would like to cancel the transaction completely, please use the CANCEL button. If no changes are needed and you want to complete the payment, please click on the VERIFY button.
Release: 1.1
32
After submitting the payment you will be asked to confirm the verified payment, using the token authentication.
Click on the button and the token will generate a response number. Enter this number in the field <Response code> and click on the VERIFY button. If the user profile is set up as a Single User and you have not segregated the entry and authorize functions, at this point, your payment will be submitted to YOUR BANK for further processing. If the user profile is set up for Multiple Users with different users; after the entry and verify steps, the payment will not be submitted to YOUR BANK until properly authorized by (a) different user(s). (see paragraph 5.3)
Release: 1.1
33
5.1.2 Internal Payments

Select <Internal> when you want to transfer funds from one of your accounts to someone elses account held within your bank.
When you choose to make an Internal payment, the Bank of Beneficiary fields will be pre-filled automatically with bank details of your bank.
Release: 1.1
34
Complete the required field and follow the same procedure as described in paragraph 5.1.1.
5.1.3 Check Payments

To request the issuance of a check you must select the type of check first. This is done in the check selection screen.
Release: 1.1
35
Once the type of check has been selected then a different template will appear. The Managers check is used in the following example.
Release: 1.1
36
Choose between <Mail> or <Pick up> options. Mail: the bank will send the check to the requested address. (mailing details are mandatory) Pick up: The client will come to pick up the check at the YOUR BANK.(mailing details fields are automatically pre-filled and disabled) Once you have completed all mandatory fields for the issuance of the check, please click on the SUBMIT button and follow the procedure as described in paragraph 5.1.1.
Release: 1.1
37
5.1.4 Bill and Utility Bill Payments

To execute a bill payment, first select the required vendor to be paid.
Release: 1.1
38
Close this window to return to the payment entry screen. Once the required vendor to be paid the system has been selected the system will present a different template.
Release: 1.1
39
The beneficiary information is automatically populated and cannot be edited. Complete all mandatory fields for the execution of the bill payment, please click on the SUBMIT button and follow the procedure as described in paragraph 5.1.1 to verify the bill payment.
Release: 1.1
40
5.1.5 Credit Card Payments

Select <Credit Card> when you want to pay the outstanding balance on your credit card.
Fill in all mandatory fields and select credit card type, please click on the SUBMIT button and follow the procedure as described in paragraph 5.1.1 to verify the issuance of the credit card payment.
Release: 1.1
41
5.1.6 Domestic Payments

Please select <Domestic Payments> when you want to transfer funds from your accounts at NBD to an account at another local bank.
Select the local bank and the system will present a different template.
Release: 1.1
42
The beneficiary bank information is automatically populated and can not be edited. Once you have completed all mandatory fields for the execution of the domestic payment, please click on the SUBMIT button and follow the procedure as described in paragraph 5.1.1 to verify the execution of the domestic payment.
Release: 1.1
43
5.1.7 Account Transfer

Select <Account Transfers> when you want to transfer funds from one of your accounts to another of your accounts held within your bank.
Complete the required filed and follows the same procedure as described in paragraph 5.1.1.
Release: 1.1
44
5.2 Template option

After entering a new transaction you have the option to store the payment details for future use. To be able to use this feature, select the checkbox next to <Save as Template> in the bottom right section of the payment screen.
Fill the <Template name> field. Use a name that is descriptive to be able to retrieve later on. Check the box for <Private template> if the template is only to be accessed by you. These templates are only visible for the user who created the template. (e.g. payroll payments). The system now saves the information and creates a new template. You will be able to view and select templates by selecting <Templates> from the left hand menu.
5.3 Payment Authorization (for authorized users only)

The authorize functionality is available in the left hand menu, in case payment entry and authorization have been set up as separate roles (segregation of responsibilities), also referred to as a multi-user set up. In case of such a multi-user set up, after the payment has been verified, it has to be authorized. Only users with an authorization profile can authorize and release payments for further processing.
Release: 1.1
45
1. Select <Authorize> under the Payments feature in the left hand menu 2. Select payment you would like to authorize and click on the AUTHORIZE button 3. Activate the token authentication 4. Then follow the directions on screen It is possible to authorize more than one payment at once using the SELECT ALL and UNSELECT ALL buttons.
Release: 1.1
46
5.4 Initiate Payments using Templates

To initiate a payment using a template, please follow the following steps: 1. Select <Template> from the left hand menu. A list with your templates created so far is displayed.
2. Select the required template; the payment entry screen will be pre-filled with the template transaction details 3. If needed, change/adapt the necessary fields in the payment entry screen Once you have completed and/or changed all mandatory fields for the execution of the payment, please click on the SUBMIT button and follow the procedure as described in paragraph 5.1.1 to verify the execution of the domestic payment.
Release: 1.1
47
5.5 Pending
The Pending screen shows all payments that have not been completed by YOUR BANK (for whatever reason) and their statuses. The Actions column offers you the possibility to display payment details or view the history or audit trail of the payment so far.
Every pending payment has a status which informs you about the next action that has to be taken. Please find below a list of all different statuses that can occur and their meaning. Every transaction that is submitted (whether complete or incomplete) is stored and can be viewed in Pending.
Release: 1.1
48
As current and active user, you will be able to perform the next actions displayed in a purple font. The black actions are either the final status or can exclusively be performed by a different user.
Release: 1.1
49
STATUS Entered
NEXT POSSIBLE ACTION TO_VERIFY TO_REPAIR TO_CANCEL
DESCRIPTION OF NEXT ACTION The payment has been entered and can verified The payment has been entered and can repaired if required. The payment has been entered and can cancelled if required. The payment has been repaired and can verified. The payment has been repaired and can repaired again if required. The payment has been repaired and can cancelled if required. The payment has been verified and can Authorized by a user with permissions. be be be be be be be
Repaired
TO_VERIFY TO_REPAIR TO_CANCEL
Verified
TO_AUTHORIZE TO_REPAIR TO_CANCEL TO_SEND
Authorized
TO_AUTHORIZE_X
TO_DECLINE
TO_SEND Authorized_X TO_AUTHORIZE_Y
TO_DECLINE_Y
TO_SEND TO_SEND
The payment has been verified and can be sent back to be repaired. The payment has been verified can be cancelled if required. Only applicable in case of a single user: The payment has been verified and is ready to be sent. The payment has been Authorized by the first level authorization and should be Authorized by a second level (X) user with permissions. The payment has been Authorized and can be declined by a user with second level (X) permissions The payment has been Authorized and is ready to be Send The payment has been Authorized by a level (X) user and should be Authorized by a next level (Y) user with permissions. The payment has been Authorized by a level (X) user and can be declined by the next level (Y) user with permissions. The payment has been Authorized and is ready to be Send The payment has been Authorized by (X) and
Release: 1.1
50
STATUS
NEXT POSSIBLE ACTION
DESCRIPTION OF NEXT ACTION can be declined by a level Y user with permissions. The payment has been cancelled. No further action required. The payment has been Sent for further processing and posting. No further action required. The payment has been received by YOUR BANKs back office processing system. The payment has been warehoused due to insufficient funds. (please contact your account manager) The payment has been successfully processed and is completed. Your payment is currently being validated in our systems Your payment has been successfully processed and will be released for execution
Canceled Sent
Not Applicable Not Applicable
Received Fiat
Not Applicable Not Applicable
Completed Processing Released
Not Applicable Not Applicable Not Applicable
Release: 1.1
51
5.6 Upload Payment Files

5.6.1 Technical specifications Upload File
The Upload payment file option will allow you to import payment data from an external file or database, using a predefined, comma-separated values (CSV) file. Please note, that if you have a Multi-Client contract, you will have to upload separate payment batches (files) per entity as displayed in your Party Menu. A CSV file is a way to collect the data from any table so that it can be conveyed as input to another table-oriented application such as a relational database application. Microsoft Excel, a leading spreadsheet or relational database application, can read and create CSV files. A CSV file is sometimes also referred to as a flat file. The file format for the delivery and upload of batch payments in to Bank-a-Net is as follows. This file format enables you to upload a batch file containing payments (in any currency) from any of their accounts (in any currency) to any account (in any currency) at any foreign Bank. The attributes used are the maximal allowed. The file should be in a CSV (Comma delimited file) format with the following fields.
DESCRIPTION Effective date (1) Debit account Ccy Amount (2) Ccy Ben. Account (3) Ccy (4) Ben. Name (5) Ben. Address Ben. City Ben. Country Ben. Bank BIC Ben. Bank BID (6) Ben. Bank BID Country Ben. Bank Branch (7) Be. Bank Name DIRECTIVE YYYYMMDD Leading zeros SWIFT Currency Code (e.g. XCD) In cents SWIFT Currency Code (e.g. USD) SWIFT Currency Code (e.g. USD) ATTRIBUTE 8N 12 N 3C 15 N 3C 35 C 3C 35 C 35 C 35 C 35 C 12 C 10 C 2C 35 C 35 C
BIC / SWIFT Code ABA or Routing Number e.g. FW for Fedwire
Release: 1.1
52
Ben. Bank City Payment Descr. 1 (8) Payment Descr. 2 Payment Descr. 3 Payment Descr. 4 Priority (9) Charges (9) Additional Intermediary Bank bic Additional Intermediary Bank BID (6) Additional Intermediary Bank BID Country Additional Intermediary Bank branch (7) Additional Intermediary Bank name Additional Intermediary Bank address
N (= normal) or U (=urgent) BEN, OUR or SHA BIC / SWIFT Code ABA or Routing Number e.g. FW for Fed wire
35 C 35 C 35 C 35 C 35 C 1C 3C 12 C 10 C 2C 35 C 35 C 35 C
Additional details: Ad 1: If empty the payment will be processed on the earliest possible date. Ad 2 The amount is always positive. For currencies that use cents or an equivalent value (after the comma), amounts have to be represented in cents. E.g. for a transaction of USD 500, the amount field will have to be filled in as such: 50000. (USD 500 = 50000) This does not apply to currencies like the Japanese YEN, that do not have a smaller unit that the YEN itself. Transactions in YEN can be filled in as is. (JPY 500 = 500) Ad 3 In case of an International payment to Europe an IBAN number can be filled. (for all payments in EUR the IBAN number is required, to avoid payment repair charges) This currency is required only in case of Internal payments. In case of an Internal payment only the name is required. In case of an International payment all beneficiary fields are required.
Ad 4 Ad 5
Release: 1.1
53
Ad 6
In case of an International payment BIC code or the e.g. ABA number must be filled The BID code must only be filled when an BID number is filled. The Bank Identifier Code can for example be: FW for Fedwire. Beneficiary bank branch is only filled when the payment must be processed on a different branch than that is indicated by the BIC or ABA number. Minimal one Payment Description field must be filled. Only in case of an International payment required. Example:
Ad 7
Ad 8 Ad 9
Our Customer Support Unit can provide you with a CSV template file
Release: 1.1
54
5.6.2 Uploading a file

After selecting the <Upload Payments File> in the left hand menu, you will enter the screen, where you can choose and select the CSV file you would like to upload. 1. Click Browse and select the import file (a separate window will open to provide the facility to browse through files that are available to upload) 2. Click on After uploading the following upload confirmation screen will be displayed. You can verify if your file has successfully loaded, by checking the <Upload Result Description>. There are 2 options to proceed after uploading transactions successfully; Option 1: In the above (upload confirmation) screen, per transaction, you can click on <Display> to view the transaction details in the Payment Entry screen or select <History>, to view the audit trail of the selected payment. You can also proceed with the next action directly, by clicking on the hyperlinked status in the Actions column. Depending on the status shown; TO_VERIFY will allow you to proceed with the payment verification (as described in 6.1.1) and TO_REPAIR will enable you to edit the payment. Option 2: You can navigate to the <Pending> option in the left hand menu to view all transactions awaiting next actions. In the Pending screen you can also use the Display and History functions, as well as click on the hyperlinked statuses to proceed with the next action. (see paragraph 5.5 for more details on the Pending feature and status descriptions) All uploaded transactions that have a status TO_REPAIR, will need to be edited, before they can be verified. As noted earlier in paragraph 5.1.1, in case of a single user set up, after the payments have been verified, they will be submitted to YOUR BANK for further processing. In case of multiple user profiles (segregation of responsibilities); after verification, the payments will be added to the list of payments waiting for authorization in the Authorize function. (see paragraph 5.3)
Release: 1.1
55
5.6.3 History File Upload
Release: 1.1
56
5.7 Payment History

In the history screen you are able to see all payments (and their status) that have been initiated through Bank-a-Net.
Click on <DISPLAY> to view the details of the payment. Click on <HISTORY> to view the audit trail of the payment.
Release: 1.1
57
6 Recurring Payments
The Recurring Payments feature allows you to; 1. Create a new recurring payment <Entry> 2. View pending recurring payments <Pending> 3. View recurring payments history <History> 4. <Authorize Recurring Payments> (depending on the user profile)
6.1 Initiate a new recurring payment

By selecting Entry in the left hand menu, you will see the payment entry screen which will give you the possibility to enter the following types of payments; 1. International (wires) 2. Checks (International Drafts & Managers Checks)
Release: 1.1
58
3. Domestic payments (ACH & Inter Bank Settlement) 4. Credit Card Payments 5. Bill payments 6. Internal 7. Account Transfers
Once the type of payment is selected the system will present the template to create the recurring payment. The following set up of a recurring payment is based on an international wire.
Release: 1.1
59
Click to select the start date for the recurring payment. Click to select the period of settlement of the recurring payment. Click to select the frequency for settlement of the recurring payment.
Click to select the end date for the recurring payment. Click to select the day on which the recurring payment has to settle. Click to select the priority of the payment.
Once all required fields are completed, please click on the SUBMIT button and verify the recurring payment. Authorization of the type of payment is selected and the system will present the template to create the recurring payment. The following set up of a recurring payment is based on an international wire.
Release: 1.1
60
6.2 History Recurring Payment
Release: 1.1
61
7 Administrative Services
Within Bank-a-Net user can place administrative request to the bank. These requests will be sent via email to the Bank to be processed by the appointed departments.
Release: 1.1
62
7.1 Report Cards

With this service request a user can place service request regarding Debit and Credit cards.
The service request can entail the report of a stolen, loss of or fraud commit on a Debit or Credit card. Once all the information is completed, please click on the SUBMIT button and follows the same procedure as described in paragraph 5.1.1.
Release: 1.1
63
7.2 Card Administration

With this service request a user can place service request regarding the administration of cards at the bank.
Click on arrow to select a required service request
First select the type of service request and the system will present a different template.
Release: 1.1
64
7.2.1 Request New Card, current one damaged

The service request template for requesting a new card, current one is damaged is shown below.
Once all the information is completed, please click on the SUBMIT button and follows the same procedure as described in paragraph 5.1.1.
Release: 1.1
65
7.2.2 Request New Card, current one expired

The service request template for requesting a new card, current one has expired is shown below.
Release: 1.1
66
7.2.3 Change Account

The service request template for requesting a changing (fee) account per card is shown below.
Click on arrow to select a new account.
Release: 1.1
67
7.2.4 Billing Address

The service request template for requesting a changing billing address is shown below.
Release: 1.1
68
7.2.5 Shipping Address

The service request template for requesting a changing shipping address is shown below.
Release: 1.1
69
7.3 Order Check Book

The service request template for requesting check books is shown below.
Click on arrow to select account for which check book is required.
Release: 1.1
70
7.4 Stop Payment

The service request template for requesting stop payments on checks is shown below.
Click on arrow to select account for which check book is required. Click on arrow to select reason for stopping payment.
Once all the information is completed, please click on the SUBMIT button and follow the same procedure as described in paragraph 5.1.1.
Release: 1.1
71
7.5 Cash Ordering

The service request template for placing cash orders is shown below.
Click on arrow to select account for which check book is required. Click on arrow to select branch for pick up.
Click on arrow to select required currency.
Once a currency is selected the rest of the template is shown.
Release: 1.1
72
Once all the information is completed, please click on the SUBMIT button and follow the same procedure as described in paragraph 5.1.1.
Release: 1.1
73
7.6 Batch Payment File

The service request template for requesting the process of a batch payment file is shown below.
Click on BROWSE to select file to be processed. Click on UPLOAD to transfer file to the bank.
The batch payment file is send through a secure communication to the bank to be processed. Once the file has been selected, please click on the UPLOAD button and follow the same procedure as described in paragraph 5.1.1.
Release: 1.1
74

Bank A Net Userguide

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Bank A Net Userguide

Uploaded by

Copyright:

Available Formats

Bank-a-Net

2.5 2.6 2.7 3 3.1 3.2 4 4.1 4.2

4.3 4.4 5 5.1

5.2 5.3 5.4 5.5 5.6

ADMINISTRATIVE SERVICES .................................................................................................. 62 7.1 7.2

7.3 7.4 7.5 7.6

Copyright National Bank of Dominica Ltd.

Copyright National Bank of Dominica Ltd.

2.2 The Use of the Token

Copyright National Bank of Dominica Ltd.

2.3 Disabling of Tokens

2.4 Provided Services through Bank-a-Net

Copyright National Bank of Dominica Ltd.

2.4.3 Service Request

Copyright National Bank of Dominica Ltd.

2.5 How to Logon to Bank-a-Net

Navigate to the Bank-a-Net page by click on the ONLINE button.

Copyright National Bank of Dominica Ltd.

Copyright National Bank of Dominica Ltd.

1. Enter your username;

Copyright National Bank of Dominica Ltd.

2. Press button on Token and enter your Token response

Copyright National Bank of Dominica Ltd.

3. Enter your password

Copyright National Bank of Dominica Ltd.

Copyright National Bank of Dominica Ltd.

2.6 First Time Logon

2.7 How to assure a secure internet connection

Copyright National Bank of Dominica Ltd.

This information indicates the PC to where you are connecting too.

Copyright National Bank of Dominica Ltd.

Copyright National Bank of Dominica Ltd.

3.2 Multi-user contract

Copyright National Bank of Dominica Ltd.

4.1 Personal Data

Copyright National Bank of Dominica Ltd.

Only banking products attached to your account will be displayed

4.2 Inquiry on Accounts

Copyright National Bank of Dominica Ltd.

4.2.1 View Statements

Copyright National Bank of Dominica Ltd.

Copyright National Bank of Dominica Ltd.

Statements are only available for Current and Savings accounts.

4.2.2 View Transactions

Copyright National Bank of Dominica Ltd.

Copyright National Bank of Dominica Ltd.

4.2.3 Recurring Payment

Copyright National Bank of Dominica Ltd.

Copyright National Bank of Dominica Ltd.

Copyright National Bank of Dominica Ltd.

4.3 Inquiry on Deposits

Click on the LOGO icon to view deposit details.

Copyright National Bank of Dominica Ltd.

Copyright National Bank of Dominica Ltd.

5.1 Initiate a new payment

Copyright National Bank of Dominica Ltd.

Payment can be initiated from active current and savings accounts.

Copyright National Bank of Dominica Ltd.

5.1.1 International Payments

Copyright National Bank of Dominica Ltd.

Click to select the payment condition for the transfer.

Copyright National Bank of Dominica Ltd.

Copyright National Bank of Dominica Ltd.