job interview, job search and resume advice from HR professionals

www.hrinmotion.com

The Job Search Guide

Job Interview, Job Search, Resume Writing

By: www.hrinmotion.com

Table of Contents The Job Search Guide ..................................................................................................................0 Table of Contents ....................................................................................................................1 Why Most Applicants Fail ......................................................................................................3 Tips for Planning Your Job Search Effectively ..........................................................................4 What Are Your Job Skills ..........................................................................................................5 Tips for Creating a Personal Background and Experience List.............................................5 Writing the Cover Letter and Resume ...............................................................................7 The Resume Format: ......................................................................................................7 Sample Resume 1: Graduate Student ..................................................................................9 Sample Resume 2: Management........................................................................................11 List of Action Words for Resumes...........................................................................................13 Tips and Tricks for Effective Resumes....................................................................................15 The Cover Letter .........................................................................................................................16 Format.....................................................................................................................................17 Sample Cover Letter ...........................................................................................................18 Tips and Tricks for Effective Cover Letters .............................................................................19 The Job Search...........................................................................................................................20 Before the interview ................................................................................................................21 The Interview Questions .........................................................................................................23 Open Questions: .................................................................................................................23 Closed Questions:...............................................................................................................23 Leading Questions ..............................................................................................................23

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Table of Contents Hypothetical/Situational Questions .....................................................................................24 Behavioral Questions ..........................................................................................................24 Interview Tips and Tricks ........................................................................................................25 Common Interview Question (General)...................................................................................27 Preparing Questions For The Interviewers .............................................................................29 The Interview Follow-up ......................................................................................................29 Sample #1: Thank you Letter ..............................................................................................30 Sample #2: Thank You Letter .............................................................................................31 The Follow-up Phone Call.......................................................................................................32 Job Search Checklist ............................................................................................................32

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Introduction

In the competitive employment market, along with the ease of online job applications, hiring managers commonly receive hundreds of applications for a single job opening. Many factors influence the number of job applications including the availability of skill set, the strength of the employer brand and the attractiveness of the employment opportunity. The internet has given job seekers more option and choice than ever. However, it has also given employers more applicants to choose from. Because of these dynamics, it is not uncommon for an employer to receive hundreds of applications for a single job posting. This e.book will help you meet this todays job market challenge - to stand out from the crowd as the one to hire. Job search, job interviewing and resume writing is my passion. I have authored over 200 articles, blog posts, books and courses on the topic of job preparation. While I cannot cover every aspect in detail in this e.book, I will attempt to cover the most important points on job search, resumes and job interviews. I wrote this e.book because everyday I receive questions from job seekers that I have already answered in newspaper and magazine articles, in our blog or in the courses we have authored.

Why Most Applicants Fail Hiring managers, agency recruiters and HR professionals who have screened see first hand the common mistakes made by candidates. If you ask any of these professionals about the most common resume and job interview mistakes, I guarantee you that they can tell you without hesitation. I think the main reason job seekers fail is due to a lack of education and training on the topics of resume writing and job interviewing. Having interviewed thousands of applicants, screened many resumes I can tell you that most applicants are not aware of where they can improve. Quite often, candidates are over estimate in their ability to impress an employer. In our post, Unskilled and Unaware, we discuss a study that HRinmotion conducted in 2006 that measures just how much candidates overestimate their own job interviewing ability. The findings show that a vast majority of candidates overestimate their own job interview skills by 44%. The Importance of Interviews The saying goes that you dont get a second chance to make a first impression. When it comes to job interviews, studies show that you only have a few minutes to impress most hiring managers before they make up their minds.

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Further to the above, chances are that you will have to interview more than once for a job. Surveys on the hiring practices show that the majority of employers interview candidates multiple times before making a job offer. From an HR perspective, I can validate that this is true in the field. The cost of a bad hire and turnover is making employers more diligent in their hiring.

Job Search Mindset Looking for a job is a full-time effort. It takes getting yourself organized, spending a lot of time and energy, keeping a positive outlook, and making decisions. Especially for immigrants and students or job seekers with new to the workforce. Finding the right job takes planning and preparation. Whether you are a firsttime job seeker, already employed, or re-entering the job market, there are basic steps you can take to prepare for a successful job search. This package will introduce you to valuable information that will help you on your way to successfully preparing and finding that right job. Planning Your Time Now is always the best time to look for a job. You have all the knowledge, skills and abilities as the next person, so start now before someone else gets your job. Youve already made a good start by attending this workshop, so lets put those skills to use.
Finding w o rk can be a full time job, this means: Setting your own responsi b i l i ti e s t o h e lp you f in d tha t j o b y o u ve a lw a ys wa n ted , no o nes g oing to g i ve yo u an ything if yo u don t tak e the time to marke t yours elf W ak in g up e ar l y a t a s e t t im e to s t ar t lo ok ing f or w or k . L ook ing f or w o r k c an b e a fu l l tim e job on its ow n Us ing all yo ur se arch me th ods for a job , a ll d a y. 40 hou rs a we ek B e in g your ow n boss t o mak e s ur e y ou c ar r y o u t j ob s e arc h me tho ds an d be p rep ared onc e you ve b een c alled upo n

Tips for Planning Your Job Search Effectively

Make a To Do Lis t in or der to ou tline your daily/weekly job search meth ods T r y an d beg in your job s earc h ea rly. T h is g i ves e mp lo y ers a goo d i mpr es s i on a nd g i ves y o u ti me to s e nd o u t m or e a pp lic a tions /res umes K e ep a l is t o f al l th e c o mp an ies yo u ha v e A l w a ys b e p r ep ared . H a v e a few r es um es w it h y ou a l l th e ti me , w h o kn ows when a h ot j ob w i l l a va il a b le F o ll ow- up w i th job lea ds r igh t awa y . Dont wait to follow up the next day Ne tw ork you rse lf. Le t fa mily and

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c o n tac te d , i nc lud in g : Company Name Co mp an y Ad dress Co n tac t p ers on (e -mail add ress) Ph one /Fa x n umber Y o u ma y w a n t to c a l l e mp lo y ers t o f in d o u t w ho or w h ere t o ap pl y ( e .g . H u ma n Res ourc es De par tment) W h en a pp ly i ng t o c om pa ni es , try a nd d el i ve r to as m an y p l aces in t he s a me a rea as poss ib le

fr ie nds kn ow yo u ar e ac tive ly look in g for a job . Fo llow- up w ith new leads i m med ia t ely

U s e al l in fo r ma t io n s o urc es : J ob ads , p os ti ng , r ec r ui t in g /p lace me n t co mp an ies , as mea ns for look ing for work Ap ply on- lin e thr oug h fa x mod ems or e - ma i li n g yo u r r e s um e to s el ec ted companies

What Are Your Job Skills If you think you dont have job skills, think again! Job skills are job-hunting tools that you develop that give employers an idea of who you are your experience, your education, your accomplishments, your skill sets - and what you have the potential to become. If you dont know how to determine your job skills, creating a personal background and experience list may help you. Tips for Creating a Personal Background and Experience List
Interests and Hobbies: (Knowledge, skills and a b i l it ie s) * A go od i de a t o i nc l ud e h ob b ie s relevant to the job L is t a ll ho bb ies , inc lud in g spo r ts or c l ubs yo u m a y b e i n vo l ve d or as s oc ia t ed w it h . L is t a l l th ings t ha t in ter es t y ou L is t i tems y o u ar e goo d a t or have s pec ia l sk il ls fo r W r i te d o w n a l l k n o w led ge , s k il ls a n d a b i l i ti e s r equ ire d to d o a ll y our h obb ies an d i n ter es ts . R e a l l y b e s p e c i f ic L is t th e sch oo ls you a ttend ed , da tes , ma jor s tu di es or sp eci fic d eta i ls o f co urs e c om pl ete d L is t a l l ad di t i ona l voc a t io na l or o n- th e- j ob tra i ning L is t a ll de gr ees , d ip lomas , cer tifica tes , awar ds a nd h ono r s Work H istory: L is t a l l j obs , inc lud ing f ul l- t im e , p ar t- t ime , v o lu n tee r an d s e l f- e mp lo y me n t W r i te d ow n a l l j ob d u ties w hi le in t h ese jobs. Wh a t par ticu la r skills we re re qu ir ed to d o yo ur job

Ed uca t io n:

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Re fer en ces:

L is t a ll supe r vis ors , ma nag ers or ins tr uctors yo u ma y ha ve work ed for or w i th. Make su re the lis t is current.

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Writing the Cover Letter and Resume The Resume You begin a relationship with an employer the moment you apply for the job The above is a quote from a senior HR leader that highlights the importance of your resume as a first step in cultivating a relationship with an employer. It reminds us that an employer starts forming an impression of who you are well before they ever meet you. For example, an employer will form an impression of your ability to communicate based on your resume and cover letter. Writing style can communicate aspects of your personality style such as assertiveness, confidence, etc. Spelling and grammatical errors in a resume or cover letter suggests a lack of attention to detail. Believe it or not, everyday I still see resumes with spelling and grammatical mistakes.

Resumes Now that youve created a Personal Background and Experience List, lets create the resume. The purpose of a resume is to get you in the door for an interview. Employers decide whom to interview based on the resumes they receive for each job. The better your resume is, the more likely it is that you'll get an interview. The resume is a personal information sheet. It should contain details of your experience, skills, knowledge and education; as well as give the employer information to contact you. Your goal is to convince the employer that you have what it takes to be successful for the vacant position, so show off but make sure you dont lie or misrepresent.
W h at a re t h e a d va nta ge s of a re su me ? W i th a r esu me a n yo ne in an y job c an b e view ed more fa vora bly th an so me one witho u t. A we ll-wr i tten r esume shows a can dida tes or gan iza tio n a nd p r ep ara t io n s k i l ls . T he r esu me s hows the emplo yer yo ur in teres ts in the co mp an y an d the k n owl edg e , s k il ls , e x pe r i ence y ou are of f er in g . G i ves po ten t ia l e mp loye r s a m or e de ta i l abo u t you r pers ona l b ac k g r ou nd r ather then jus t pr o viding an a pp lica tion form. A r es um e he lps k eep tr ac k o f c ur r en t a nd pre v io us i n for ma t ion in d e ta il and is eas y to refer to during an interview.

The Resume Format:

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1. Personal Information: Contact Name (First, last name) Address, Postal Code Contact Telephone Numbers (home/cell) E-mail

2. Job Objectives (optional): State your objective at the beginning of the resume to ensure that you will be considered for the correct position. The objective does not have to be included on the resume if the resume is being submitted with a cover sheet.

3. Experience/Skills Summary: This is not a requirement; however, this brief summary can be a beneficial tool in seeking a new job. Adding an experience/skills summary will give the reader an immediate and brief insight into you experience and skills before going through the entire resume.

4. Education: Details of your post-secondary education (e.g. college, university, trade school) are necessary including the degree, diploma, or certificate achieved. The education details should be listed from most recent to least.

5. Work Experience: There is no limit on the amount of work experience to include in a resume; however you do not want to go back too far. If your experience is 10 to 15 years in length but not relevant for the job being applied for, it is not necessary to add it into your resume. The work experience should be listed from most recent to least.

6. Volunteer Work: List all contributions you have made on a volunteer basis (e.g. non-profit organization), Similar to the work experience section, the company, date and experience details are required.

7. Hobbies/Interests: This section is optional. Some employers look for candidates who are well rounded and show interests and hobbies outside of the workplace. While other recruiters dont require this section. The key is to be brief here and where possible list a few personal hobbies and interests that relate to the job.

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Sample Resume 1: Graduate Student

Jane Jackson,
117 River St, Williams Lake, M6G 2K9 Phone (762) 222- 5678 Cell (604) 345-8976 E-Mail: JJackson@yahooo.net

OBJECTIVE: Seeking an entry-level position within the Engineering Department of a manufacturing facility. EXPERIENCE & SKILLS SUMMARY: Engineering experience gained through placement studies. Experience with Auto-cad drawings. Proficient with Microsoft Word, Excel, Access, PowerPoint, Auto-CAD and Java. BS in Computer Science and Mechanical Engineering.

EDUCATION: University of Victoria, Victoria, BC 2000 Present Obtained a BS in Mechanical Engineering, Graduated with Honors.

ABC College, Victoria, BC 1999 2001 Obtained a BS in Computer Science

EXPERIENCE: Chris & Sons Engineering Works, Victoria, BC Placement Student Summer Placement Performed time studies on each process in a large manufacturing area. Planned the floor layout for a new automated production line. Completed Auto-CAD drawings for the Senior Engineer on line layout and ergonomic space-saving concepts. Identified potential bottlenecks to production, and developed methods to reduce and prevent these impediments to efficiency. Completed change requests on production procedures and drawings. May 2001 Sept 2001

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Timetrax Engineering Co. Ltd., Nanaimo, BC Placement Student Summer Placement

June 2000 Sept 2000

Completed Auto-CAD drawings of proposed layouts for a large production facility in Nanaimo. Reviewed production procedures and engineering specs including machine drawings prior to submittal for review in the change process. Developed and maintained a database for tracking tech files, equipment specs, equipment installation checklists etc.

ADDITIONAL INFORMATION: Proficient in Microsoft Word, Excel, Access, PowerPoint, Auto-CAD and Java. Participated in a two-week course in Machine Design, Christmas 2000.

HOBBIES & INTERESTS: Football, Hockey, Swimming, Carpentry, Metalwork

References Available Upon Request

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Sample Resume 2: Management

Markus Mathews
117 Ocean Drive, Vancouver, V5F 4H5 Phone 604- 277-7711 Cell phone 604-716-4444 mathew_m@hotmale.ca OBJECTIVE: Seeking a position as an Office Manager within a dynamic company. EXPERIENCE & SKILLS SUMMARY: Organized individual with exceptional follow-through abilities and a comprehensive knowledge of business management. Strong interpersonal skills; proven ability to work well with individuals at all levels. Possess strong problem resolution skills. Proven ability to gather, collate and use data effectively. Computer literate; proficient in current business software, spreadsheets etc. Dedicated individual; reputation for going beyond expectations.

EDUCATION: West Coast College, Prince George BC 1994 1997 BS in Business Studies, Graduated with Honors

EXPERIENCE: March 1999 March 2002: Office Manager Managed a staff of twenty employees within the purchasing and planning group. Responsible for the training and development of employees. Produced comprehensive analysis of training opportunities and skills gaps. Scheduled employee holidays, benchmarked employee salary increases against current standards, performed employee performance evaluations and managed travel and expenses for the divisions employees. ABC Communications, Vancouver, BC

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Managed the divisions monthly $200,000 budget. Researched opportunities for improved services to clients. Liaised with internal and external departments and contractors to ensure delivery of components. Produced reports and analysis including data research and the compilation of statistics. Responsible for dealing with Human Resource issues and employee problem resolutions.

April 1997 February 1999: Administrative Assistant

True Industries, Burnaby, BC

Coordinated weekly work schedule for the development division including the monitoring of holidays and sick days. Developed an effective filing system to track the status of work orders. Collated weekly sales targets data and prepared the weekly sales presentations based on the results. Responsible for general office duties such as scheduling meetings, maintenance of the internal and external mail systems, filing, faxing and answering the telephone.

ADDITIONAL INFORMATION: Fluent in several languages including French, Spanish, German and Italian. Excellent Computer skills including Word, Excel, PowerPoint and Access. In my free time I enjoy traveling, reading and going to the movies.

References Available Upon Requests

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List of Action Words for Resumes

achieved acquired adapted addressed administered analyzed anticipated assembled assisted audited budgeted calculated centralized changed collaborated composed condensed conducted constructed contracted converted coordinated created

drafted edited eliminated enforced established evaluated expanded explained forecasted formed founded generated guided hired implemented improved informed insured interpreted interviewed launched maintained managed

originated oversaw performed planned prevented produced programmed promoted provided publicized published recruited reorganized reported researched resolved reviewed selected separated set up simplified solved surveyed

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cultivated demonstrated designed developed devised discovered doubled

marketed minimized motivated negotiated obtained operated organized

staffed supervise taught tested trained used

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Tips and Tricks for Effective Resumes

Use a computer to help you prepare your resume. There are many easyto-use computer programs as well as Human Resources services you can use to help you build a professional resume. When writing a resume the following information should be omitted from the resume: Date of Birth/Age. Marital Status. Sexuality. Religion. Political beliefs. Do not include salary or wages. Be sure all dates included in the resume are accurate. If unsure, do not add them in. Centre and justify all headings and write out all words (no abbreviations). Show off-identify all accomplishments. This will sell you to a potential employer. Dont sell yourself short. Use action verbs (see list included). These words capture the readers attention. Be specific short and clear. Use concise sentences. Make sure resume is clear and easy to read with lots of white space. Make sure resume has been proofread carefully by someone other then yourself prior to sending them out to companies. Inspect all photocopies for clarity and any mistakes by the printer (smudges/marks). Don't fold a laser-printed resume right along a line of text. Be consistent with font sizes, font style, margins, bullets & bolding. Quantify your experience wherever possible. Cite numerical figures, such as monetary budgets/funds saved, time periods/efficiency improved, lines of code written/debugged.

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The Cover Letter Unlike the resume, which can be a more generic and general document, the cover letter is tailored to each specific job. The cover letter is the initial letter that a reader will see, before the resume, so it has to be specific, clear and show intent.
Eff ect ive co ve r lett ers ar e co nst ru cte d w it h c l os e att en t io n t o: Pur pose Au dience C o n ten t F or m a t

Purpose: The cover letter and resume usually provide all the information which a prospective employer will use to decide whether or not you will reach the next phase in the application process: the interview. While your goal is an interview and, ultimately, a job offer, the purpose of your cover letter is to simply gain an attentive audience for your resume. Audience: A cover letter lets the prospective employer hear the applicants voice. It reflects the applicants personality, attention to detail, communication skills, enthusiasm, intellect, and specific interest in the company. A cover letters should be tailored to each specific company and each specific job. It is important to conduct research to know the interests, needs, values, and goals of each company. Content: A cover letter should be addressed to the specific company and the specific individual or department responsible in the decision making process. This can usually be acquired through research or by calling the company to find out whom you should address your letter to. The letter should name the position, which is being applied to, and also make specific references to the company. Indicate the your knowledge of and interest in the work the company does, and an your qualification for the position. What do you want the reader to know?

Why you want to work at that specific company. Why you fit with that company.

How you qualify for the position to which you applying.

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The cover letter should also:

Highlight the most important and relevant accomplishments, skills, and experience listed in your resume. Point to the resume in some way (as detailed in the enclosed resume"). Request specific follow up, such as an interview. Address employment gaps

Format A cover letter should be in paragraph form with a formal tone. The first paragraph should be brief, approximately two or three sentences, stating:

What job you are applying for and how you learned about it Any personal contacts you have in or with the company Your general qualifications for the job.

The body of your letter should consist of approximately one to three paragraphs in which you expand upon your qualifications for the position: Most relevant qualifications, demonstrating how your background and experience qualify you. The concluding paragraph should request an interview. Inform where and when you can be reached, and express willingness to come to an interview or supply further information. Close by thanking the reader for his or her time and consideration.

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Sample Cover Letter Jane Doe 1234 Creek Side Drive, Vancouver, BC V75 3F5 (604) 234-5786 (hm) (604) 715-3456 (cell) Date Mr. Billy Bob, Human Resources Manager, ACE Tire Company, Bridge Road, Richmond, BC. Dear Mr. Bob, I was put in contact with you through Tom Timmons at Acme Recruitment Specialists. I was made aware of your requirements to hire an Facilities Manager and I enclose my resume in application for this role. My experience as an Facilities Manager has included a three year position as Facilities Manager at Burnts Plastics where I had direct responsibility for four manufacturing lines over two shifts, a total of 143 employees and an aggressive manufacturing schedule and build plan. Prior to that I was a Facilities Supervisor for four years with Yates Steels Inc where I supervised forty employees and managed all aspects of production planning. With my successful management experience and proven track record in manufacturing, I feel that I would be a valuable addition to your company. I enclose my resume for your attention and hope that if you have any questions that require clarification you will not hesitate to contact me at the above telephone numbers. I would personally like to discuss this further and will contact you within the next week to arrange a meeting at your convenience. Yours sincerely, Jane Doe

Jane Doe
Enclosure: Resume

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Tips and Tricks for Effective Cover Letters

Always send resume with a cover letter. Always address the cover letter to a named individual or specific department (e.g. Human Resources Department). The first paragraph must grab a readers attention. Don't depend on the employer to take action. Request action. Request an interview, and tell the employer when you will follow up to arrange it. Then, Do So. This will increase your chances of getting interviews if you call the employer. Make sure there are no typos, misspellings, incorrect grammar or punctuation. Use simple language and uncomplicated sentence structure. Make sure you tell the reader how you found out about the vacancy. Keep the cover letter brief. Never more than one page. Each paragraph should have no more than one to three sentences. Tell the employer how you can meet his or her needs and contribute to the company. Do try to answer the question that the employer will be asking while reading your letter: "Why should I interview this person?" Use your cover letter to highlight the aspects of your resume that are relevant to the position. Do not simply repeat your resume. Avoid negativity. Make sure all personal contact information is correct so the potential employer can reach you. Use action verbs. Make sure you personally sign the letter. Uses e-mailed cover letters, but keep them shorter and more concise.

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The Job Search Now that the cover letter and resume are prepared its time to start looking for job opportunities that fit your skills and goals. The job search takes time, so the more effort you put into seeking work, the greater the chance you'll experience early success. Be organized by setting targets and recording your activities daily. Strategies may have to be reviewed or altered if there are too many rejections. When searching for a job, there are a number of options, including:

Paper based Publications

Major daily newspapers. Local papers. National newspapers. Trade and industry journals. Employment books at local library or bookstore.

Internet sites

www.bctechnology.com www.workopolis.com www.monster.ca www.careerclick.com www.canjobs.com www.canadajobs.com www.actiojobs.com www.careerowl.com www.jobshark.com www.bcjobs.ca www.allstarjobs.ca www.hotjobs.ca www.indeed.com www.simplyhired.ca

Networking through friends, contacts, and local community. Let people know you are seeking work and the area(s) you are targeting. Unsolicited applications cover letter and resume sent to targeted employers to express interest in working for them. Use resources such as:

Cold calling. Yellow Pages.

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Professional / trade directories. Company information.

Notice boards at public notice boards, community centres. Recruitment/Employment Agencies look for suitable candidates on behalf of you and store your personal resumes/details on file for future opportunities.

The Job Interview

Your resume has been chosen and now you are one step closer to landing that position. It's your chance to show the employer that you have what it takes for the job and able to communicate effectively. Before the interview 1. Gather as much information on the company as you can

Look at the companies website: This will give you a good overview of the company's philosophy, culture and business concepts and fiscal reports. Be Careful- make sure you have the right information.

2. Learn about the person interviewing you

Know the names and job titles of the people you will be speaking to. How to spell and pronounce the interviewers' names. Ask the person who set-up the interview or look at the company website.

3. Gather Your Information

Take all gathered information and write them neatly on a piece of paper, this will prepare you for the interview. The information will give you confidence going into the interview.

4. Practice Potential Interview Question

Anticipate the questions that might be asked by the interviewer based on your personal experiences and work history. Use the questions provided in this package, look into the many careeroriented books and interview preparation websites.

5. Dress To Impress

Dress and groom for the interview as you would for the job. Look neat and clean. Conservative colours such as blue, black, grey portrays a professional image. Well pressed shirt, pants, ties and traditional skirts (not too short) should be worn.

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6. Pack your case / portfolio

Extra copies of your resume (printed on resume paper). Copies of your letters of reference. Sample of work that may have been done in a previous position and is beneficial for the position. A pad of paper and two pens to take notes.

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The Interview Questions While we have created a growing library of interview questions, there is no single method to predict every question the interviewer(s) are going to ask you in an interview, so the best method of preparation is knowing the types of interview questions that exist and practice. Acknowledging the different question types will prepare you for the unpredictable and ready you ahead of the game. Here are the different types of interview questions that may be asked in an interview: Open Questions: These questions encourage the flow of information. Questions usually begin with words like, What, Why, When, Where, Tell me about or how and encourage a broad response. These questions most often are asked, while going over your resume, so make sure the resume is accurate and correct. Interviewees will usually respond well to an open question.
Ex amp le: T e ll me a bo u t you r s e lf? W h y do you w an t to le a ve yo ur current job? ( W h y d id y o u l ea ve y o ur l as t job ? W h y do you w an t to w o r k f or us? How do you han dle press ure and s tress ? W h a t qu al i fi es yo u for t h is job ?

Closed Questions: These questions are direct and focused. This type of question is not used very often since it only lead to 'yes' or 'no' answers, however these questions are useful for concluding and summarizing. Effectively used in confirming information
Ex amp le: A r e y ou a va i lab le t o w o r k i n C an ada ? H a v e you at t e nde d any w o r k s ho ps th is ye ar? C a n you s ta r t ne x t Mon da y?

Leading Questions

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Leading questions are directive and always indicate the preferred answer or telegraph the interviewer's opinion. These are not productive in obtaining depth or qualify of information

Ex amp le: I e x pec t you pre f er to w o r k i n a te am ? Y o u are w i ll i ng to w or k e v er y o dd w eeke nd a r en ' t you ?

Hypothetical/Situational Questions These questions require you to imagine yourself in a situation and what steps you would take to solve the problem presented. These questions are open in style and pose a 'What if...' scenario. They can be useful in analyzing knowledge, attitudes, reactions, creativity and speculative thinking.
Ex amp le: W h a t c ou ld y o u s ee as th e ma j or o bj ec ti v es o f t his jo b? I f y ou w er e h ir ed b y our o r ga niz a ti on , how w o ul d you ide n ti t y t he m a jor r ol es a nd r es po ns i bi li t i es o f yo ur n ew p os i ti on ? I n y our o p in io n , w ha t d oes i t tak e t o be e f fec t i ve in s a les or m ar k e t in g? Wh a t are yo ur p ersona l mo tiva tio na l tech niq ues? H ow wo uld you r es o l ve c on f l ic t i n a gr oup s i tu a tio n? I f yo u w e r e g i ve n t h is ass ign me n t, h ow w ou ld y o u pr oceed ? I f y o u w er e h ir ed b y ou r org an iz at i on , how w o ul d you ide n ti t y t he m a jor r oles an d res pons ib ilities o f your n ew pos itio n?

Behavioral Questions Behavioral interviews are very probing in nature and are based on the concept of predictable future behavior. In other words, what you have done in the past strongly suggests what you will do in the future. They are similar in nature to hypothetical questions in that they can measure knowledge, attitudes, reactions, creativity and thinking.

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Ex amp le: G i ve me a s p eci f ic e xa mp le o f a t i m e w he n y o u use d go od jud gme n t an d l og ic in s o lvi ng a pr obl e m? G i ve me a s p eci f ic e xa mp le o f a t i m e w he n y o u ha d to c o n for m to a po lic y w i th w h ich y o u d id n o t a gr e e? T e ll me a bo u t a t ime w h en yo u ha d too ma ny t h in gs to d o an d you w e r e r equ ire d to pr ioritize yo ur tasks ? T e ll me a bo u t a t ime y o u w er e ab le t o s uc c es s f ul l y d ea l w i th a noth er p erso n e ven w hen that ind i vidu al ma y no t ha ve pe rsona lly like d yo u (or vice ve rsa)? Desc ribe a time w he n yo u an tic ip a ted po ten tia l p rob lems an d deve lo ped p r e ve n ti v e m eas ures?

Interview Tips and Tricks

Offer firmest handshake. A firm handshake shows confidence and grace under pressure. Eye contact. Look the interviewer straight in the eye shows confidence and honesty. This will impress them and make you appear capable. Continue making eye contact throughout the entire interview. Do not let your eyes wander. Wandering eyes indicate lack of interest, nosiness, or that there may be boredom by the interviewer. Keep Smile. Keeps the candidate relaxed and calm. Take The Drink. If offered coffee, juice or water. Go ahead and take it. You can take sips while you think about your answers it will buy you time. Sit up straight. Slouching shows lack of interest. Speak Clear - but never interrupt. The key is to be clear and to the point without being too chatty. Interrupting the interviewer in midsentence, may throw of the interviewer and you may miss the question all together. Keep it short and to the point when answering questions. Nod. A nod demonstrates interest in what the interviewers are asking, and shows you are paying attention. Offer Compliments. This shows off your interpersonal skills as well as your comfort level in the environment in the environment. Laugh. This shows the interviewers your easygoing personality. Take a Deep Breathe. Deep breathing will help keep calm. Be Prepared. Make sure you are ready for all types of questions that may be asked and know your resume well.

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Take Notes. Taking notes shows you are well prepared. You may also ask the interviewers if you may take notes or right down answers as the questions are being asked. Dont Rush. Take your time. Think of all questions thoroughly before answering. Show Your Interest. Always end the interview with, "I am very interested in the position. Review your resume. Dont get caught off guard when the interviewer asks you about your resume.

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What Not To Do

Speculate on future industry trends without being properly educated. Lie about education or previous responsibilities. Arrive late with what seems like a good excuse. Negotiate salary shortly after the interview begins. Talk (babble) long after the interviewer's question has been answered Speak badly about previous employers or colleagues. Interrupt (slightly or continuously, depending on the patience of the interviewer) the interviewer while he or she is speaking. Arrive unprepared. Utilize negative statements, such as "I could have finished the project, but..." or "I found it difficult to... negativity can weigh heavy on an interview.

Common Interview Question (General)

What are the responsibilities of your current or previous position? What do you know about this industry? What do you know about our company? How long will it take for you to make a significant contribution? What is your most significant accomplishment? Why did you leave your last job? Why do you think you would like to work for our company? If it were your first day, what would you say to the associates you will be working with? What have you done to overcome major obstacles in your life? Are you willing to relocate? How would you describe your work style? Tell me about yourself? Why do you think we should hire you for this job? How do you define success?

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What was the last book you read? What area of this job would you find most difficult? What leadership/supervisory roles have your held? What is your weakness? What is your strength? What accomplishments are you most proud of? What has been your greatest crisis, how did you solve it? What person has had the greatest influence on you, why? What do you like best about your job/school? What do you like least? How has college prepared you for this career? Describe your ideal job. Why did you choose this particular field of work? What have you done that shows initiative? In what areas of the job would you expect to be most successful.... least? What do you see yourself doing in 5 or 10 years? What are your salary requirements? What frustrates you? Describe a situation with an irate customer and how you handled it? What aspect of this job do you consider most crucial? What are your long-range career objectives and how do you plan to achieve them? How do think a friend would describe you? What motivates you? How many hours a week do you need to work to get the job done? How do you work under pressure? What two or three things are most important to you in your job?

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Tell me about other jobs you've had. In hindsight, how could you have improved your performance? What skills do you want to improve?

Preparing Questions For The Interviewers At the end of the interview you may be asked if you have questions. Never end without a question, show your interest, have some questions ready. Look as if you are thinking about whether you have any questions and then ask an appropriate one from a list you have beforehand. Here are some potential questions that may be asked:
Ex amp le: H ow w ou ld y o u desc r ib e a t yp ic al w or k da y? W h a t is t he b es t par t o f w or k ing a t t his c omp an y fo r y ou ? Are ther e sign ifican t op por tun i ties to take se minars , c lass es , e tc . t o learn m o r e a b o u t t h e d i f fe r e n t face ts o f the co mp an y? W h y di d you jo in t he c o mp an y?

The Interview Follow -up The Thank-you letter The thank-you letter must be sent right after you've been on a job interview. At the very latest, send thank-you or follow-up letters by mail within 24 hours of an interview. You may even want to ensure that the interviewer has your thank-you letter in hand no later than end of the next day. The letter shows your interest in the position and serves as a constant reminder to the interviewers who you are. The letter should be a simple note thanking that person for taking the time to meet you, saying how much you enjoyed your discussion, and how much you'd like to join the team. A tangible letter will appear more personal rather then sending a e-mail. With a email, the probability is high that it will be glanced at and forgotten.

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Sample #1: Thank you Letter Ms. Jane Doe, Director of Human Resources ABC Company 1234 Ocean Lane, Suite 500 Burnaby, BC, V7R 4R5 January 1st, 2004

Dear Ms. Doe, Thank you for meeting with me today. I enjoyed learning more about ABC Company and hearing about your plans for market expansion. In my current position I manage over 100 receivable accounts. Through an incentive program, I decreased turnaround time for incoming payments from 60 days to an overall average of 45 days. As ABC Company expands its market, tracking and improving receivables will be important. With my experience, we can accomplish these goals, save money, and maintain good client relations at the same time. I look forward to our next discussion and the chance to meet with your CFO, Ms. Daniels. In the meantime, please let me know if you'd like additional information. Sincerely,

Jack Jackson
Jack Jackson

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Sample #2: Thank You Letter September 20, 2004 Mr. Joe Smith Human Resource Manager ABC Company 111 Employment Way Richmond, BC V6T 5R5

To Mr. Joe Smith: Thank you for the opportunity to discuss the secretarial position this morning. Our conversation gave me a better understanding of ABC Company and the requirements of the job. The additional information from Max and Kathryn was helpful in gaining a better perspective of the position. My strong office and interpersonal skills will definitely make a contribution to your company. I am proficient in all of the computer software packages that you use and possess the customer service experience that you want. I enjoyed meeting the office staff and touring the facility. This is clearly a quality organization with an emphasis on efficiency and a dedication to teamwork. I would consider it a privilege to join your team and look forward to hearing from you. Again, thank you for your time and consideration. Sincerely,

Jack Jackson
Jack Jackson

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The Follow-up Phone Call If you haven't heard anything after a week CALL THEM. A friendly phone call after a week tells the employer that you are truly interested. The call will serve to remind the company about you they may not want to let go. You can also ask (in a polite fashion) in about how long they'll be making their decision. If that date passes and you still haven't heard anything call again. It's not being pushy it's being persistent.

Job Search Checklist CLARIFY YOUR JOB TARGET Decide what type(s) of position(s) you want. Make a To Do List in order to outline your job search methods. Keep a list of all the companies you have contacted or plan on contacting (get contact information) Do some company research prior to applying (e.g. location, market, service, company culture etc.).Use the internet as a tool to check company websites. Select your preferred geographic location and starting salary. WRITE YOUR RESUM AND COVER LETTER Attend a workshop, use book and/or internet searches to help with resumes and cover letter writing Use the handouts on writing resume and cover letters to assist you (found in this workshop package) Have a friend, family member or other professional(s) look over and critique your resume and cover letter before sending it out Make sure the information on the resume and cover letter is correct and accurate and current PREPARE FOR YOUR JOB SEARCH Networking is very important. Let people know that you are looking for a job, especially if you know someone that works in the field in which you are interested Join a professional association related to your field of interest. This is a good way to network.

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Use different methods of looking for the right job (e.g. Newspapers, internet job sites, notice boards and recruitment agencies) Send Unsolicited cover letter and resumes to targeted employers of interest. Use different methods of sending your resume and cover letter to companies of interest (e.g. In-person, fax, mail or e-mail) Keep extra copies (hard copies) of your resume at all time Purchase professional business attire for your interview. Make sure all your references are in current and aware

CONTACT POTENTIAL EMPLOYERS Begin contacting potential employers with phone calls, visits, letters, and e-mail Start keeping records on employer contacts.

PREPARE FOR THE INTERVIEW Attend a workshop, read a book and/or use internet sites to help you prepare for an interview Gather as much information on the company as you can Set up a mock interview with friends, family members or other professionals. This is a helpful way to improve your interviewing skills Dress To Impress Pack case/portfolio for interview (extra resumes, references, work sample, pad/paper and questions for the interviewee(s)) FOLLOW UP Send thank you letters to organizations that interviewed you. Contact organizations again that interviewed you, if you have not heard from them within 5-10 business days since interview

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