Hanbook Final

Bosnia & Herzegovina 2011: The Handbook
Handbook
1 - Design Faraz Hassan - Edited Muzna Mubashir, Faraz Hassan
Contents
Bosnia & Herzegovina 2011: The Journey 4
Introduction!4 About MADE in Europe!4 About the programme!4 Recording your experience!6 Back in the UK!6 Volunteers Achievement Award (VAA)!7
Background of Bosnia 8
Basic Facts!8 History!8 Bosnia Today!11 Sarajevo!11 Mostar!12
Practical Information 13
LOCATE!13 Insurance!13 Packing!13 Flights & Arrival!13 Orientation!14 Communications & Technology !14
Language!15 Money Matters!!15 Transport!16 Food!16 Laws & Customs!17 Culture Shock!18 Climate!18 Time Zone!18 Health & Safety!19
What to do if ... 23
You get sick, someone else gets sick, hurt, or injured?!23 You want to raise an issue or concern, or have have questions regarding the programme?!23 You feel emotionally distressed?!23
Travel Programme 24 Travel Checklist 26 Useful Contacts 27 Appendix - Code of Conduct 29
Bosnia & Herzegovina 2011: The Journey

Introduction
Welcome to Bosnia & Herzegovina 2011: The Handbook. This handbook contains all the basic information you will need for your journey. This includes details on travel to Bosnia, practical info such as food, money, insurance, and safety, and who you need to contact if you have any issues. Please make sure you read through it carefully and ensure you are well prepared for the journey!
poverty arise from various causes; from restrictive international trade arrangements or unjust power structures, to war and conict or natural disasters. MADE in Europe believes that the young Muslims of Europe can and must play a part in the global search for solutions. Through raising awareness in their communities, volunteering overseas or in the UK, or choosing a career in international development, young Muslims can be empowered to be at the forefront of the global poverty debate and become leaders of social change. Our response to these challenges will be rooted in the tradition of social action, peace, justice, empowerment, human rights, and diversity within Islam.
About MADE in Europe
We live in an increasingly unequal and unjust world where basic human rights such as freedom of speech, access to education and free healthcare are denied to millions across the globe. Far from moving towards equality, global inequality is rising. There is a huge gap between the rich and the poor. Half of the worlds population that is about three billion people - live in absolute poverty. Inequality and
About the programme
You are going on a journey to explore how we as individuals and Muslims in the UK t into a global Ummah and global multicultural community.
Bosnia has suffered greatly from violence and aggression, and the people have been slowly rebuilding their lives for the past fteen years. In this context of post-conict development and reconciliation, we nd communities with unique experiences and stories to tell. Taking the journey to understand the experiences of these communities will enrich our own communities here in the UK, by bringing back new experiences and lessons lear ned, and raising awareness amongst our communities about issues of conict and development.
Discover the story of our Bosnian brothers and sisters, and what developing a global community means to you. Reect about what difference you can make, why you should make it, and how you could make it. Exchange your own stories, experiences, and skills, to strengthen the bonds of our Ummah, between our communities here in the UK, and those in Bosnia. When you arrive in Bosnia, youll be working with villagers in regions that were amongst the worst affected by the genocide and
violence fteen years ago, including Srebrenica. This will include agricultural work, such as harvesting in elds and greenhouses, fruit picking, and working with livestock. Youll also have the opportunity to help build a Strawberry Farm for the areas. Villagers rely on this kind of work for their livelihoods, so youll be making a meaningful contribution to their lives. Beyond this, youll have the opportunity to explore Bosnia and its history, through day trips and excursions. You will also get a chance to attend a peace march and memorial ceremony marking the anniversary of the Genocide fteen years ago.
write, draw, or stick in items from your journey. Beyond the scrapbook, as a group youll also be gathering video footage which you can then edit into a small documentary about your trip. Dont forget to take plenty of pictures! But remember, pictures are even better when you have writing and stories to accompany them!
Back in the UK
When you arrive back in the UK, it will be your time to tell everyone about your journey and your experiences. Using the materials, research, and media you gathered on your trip. You can make photo e x h i b i t i o n s , a d o c u m e n t a r y, presentations, and run workshops to tell others about volunteering. It will really be your chance to get out there and share with communities here in the UK. Dont forget, youll also be reporting back to the communities at Palmers Green
Recording your experience

In order to help make sure you capture everything you see and learn, youll be provided with a scrapbook, which you can use to record your experiences. Youre free to use these scrapbooks how you want, for example, you could
Mosque and the London Muslim Centre.
Volunteers Achievement Award (VAA)
After having collected all of your materials from your journey, you will be required to submit it as evidence in order to be awarded the VAA. Keep in mind what evidence you might want to submit in order to prove that youve taken an active role in the project. Youll have personal interviews with MADE in Europe later on to help you identify what skills you learnt, evaluate your experience, and plan how you will carry it all forward in whatever you plan to do next.
Background of Bosnia
Basic Facts
Full name:Bosnia and Hercegovina Population:3.8 million (UN, 2010) Capital:Sarajevo Area:51,129 sq km (19,741 sq miles) Major languages:Bosnian, Croatian and Serbian Major religions:Christianity, Islam Life expectancy:73years (men), 78 years (women) (UN) Monetary unit:1 convertible marka = 100 convertible pfenniga Main exports:Wood and paper, metal products GNI per capita:US $4,700 (World Bank, 2009) Internet domain:.ba International dialling code:+387 (Source: http://news.bbc.co.uk/1/ hi/world/europe/country_proles/ 1066886.stm )
History
The Republic of BosniaHerzegovina was in many ways the heart of the former Yugoslavia, both geographically and culturally.
It was home to 4.36 million people (1991 census gure), 44% of whom declared themselves Bosniak (Muslim), 31% Serb and 17% Croat, while there were also signicant numbers of Jews, Roma, Albanians, undetermined Yugoslavs and others. The countrys ethnic diversity, however, did not entail territorial division, since the different national groups were inextricably intermingled in their geographical distribution (the f a m o u s l e o p a rd s k i n ) , a n d especially in the urban centres there was a high proportion of mixed marriages. Nor did it entail social separateness, since the component parts developed within
a common historical, linguistic and cultural space, giving rise to a specically Bosnian paradigm of unity within diversity. The Bosnian state was rst mentioned in Byzantine sources in the early tenth century as one of the polities that had emerged from Slav settlements on the territory of the Roman Empire. The mediaeval Bosnian state reached its high point in the fourteenth century, but in the fteenth it was incorporated into the expanding Ottoman Empire, within which it survived as a distinct administrative unit.
Bosnia-Herzegovina remained a separate province also after being rst occupied (1878), then annexed (1908), by Austro-Hungary. After World War I it was included within the newly created kingdom of Yugoslavia; after World War II, as the Socialist Republic of BosniaHerzegovina, it became one of the eight constituent federal units within the second (Communist) Yugoslavia. With the dissolution of the Yugoslav Federation, conrmed by the EUs Badinter Commission, Bosnia-Herzegovina sought international recognition, which it
achieved on 6 April 1992 following an inter nationally supervised referendum in which the great majority of its population voted in favour of independence. The newly independent republic was almost strangled at birth, however, by aggression waged from the neighbouring republics of Serbia and Croatia, with the aim of carving out an ethnically pure Greater Serbia and Greater Croatia at Bosnias expense. The Bosnian population of all ethnic backgrounds suffered gravely during the 1992-95 war, particularly since Serbias aggression from the outset assumed a genocidal character, with brutal ethnic cleansing (mass killing and deportation of non-Serbs from occupied areas), while Croatias aggression subsequently replicated much of this especially in 1993-4 albeit on a smaller scale. During the war over a quarter of a million Bosnians lost their lives and over one million left the country, while a further 800,000 became refugees in their own land. The resulting
transformation of the demographic and social pattern has nevertheless left the essential ethnic proportions unchanged, so that BosniaHerzegovina remains the home of Bosniaks, Serbs, Croats, Jews, Roma, etc. The Dayton Accords brokered by the United States at the end of 1995 brought an end to the ghting, but left the country divided into two entities a Federation of B-H in which only Bosniaks and Croats have full constitutional rights, and a Republika Srpska [Serb Republic] in which only Serbs have full rights loosely joined by a weak central government. This has left an unstable situation in which (despite a massive Nato military presence) most refugees are unable to return to their homes and the country is unable to begin serious material reconstruction and economic growth. Though BosniaHerzegovinas future as a single state is assured, the tempo of its recovery continues to depend on the democratic transformation not
only of its own internal structures, but crucially also of its neighbours Croatia and Serbia. Source: The Bosnian Institute http://www.bosnia.org.uk/bosnia/ history.cfm
b u i l d i n g s , e s p e c i a l l y a ro u n d Sarajevo, with bullet holes covering the walls or partially destroyed structures. However, the true scars that remain are psychological and social. Bosnia is still heavily segregated along ethnic lines. Tensions still remain.
Bosnia Today
Bosnia has come a long way since t h e w a r. I t h a s d e v e l o p e d c o n s i d e r a b l y a n d re c o v e re d economically to varying extents. There is little visible effect of the war remaining. You may see some
Sarajevo
Capital of Bosnia and Herzegovina, Sarajevo is the l a r g e s t c i t y a n d c o u n t r y s administrative, economic, cultural, university and sport centre. The city of Sarajevo comprises four
Municipalities: Stari Grad, Centar, Novo Sarajevo and Novi Grad. Situated in the area called Sarajevo Field on 141.5 km2, the town is surrounded by Olympic mountains and River Miljaka ows through the city. Bosniaks, Croats, Serbs, Jews, Roma and other ethnic groups live in Sarajevo. The religions represented are Catholicism, Christian orthodoxy, Islam and Judaism.
Mostar
A two-hour drive south of Sarajevo is the city of Mostar placed on the river Neretva. Mostars chief attraction is Stari most (The Old Bridge). Built in 1565 by neimar Hajrudin it represents one of the most spectacular Ottoman bridges. There is a common belief that Mostar got its name after its bridge keepers (mostari in BiH languages) Source: www.visitmostar.net
Photo: Salman Farsi
Practical Information
LOCATE
Before you leave, we highly recommend you register with the Foreign Ofces Consular Locate service. All you have to do is ll out a form online about the details of your trip, so that the foreign ofce is aware of where you are should anything happen. The Locate service can be found here: http://www.fco.gov.uk/en/ travel-and-living-abroad/stayingsafe/Locate/
labour and the peace march are covered. Endsleigh: http://www.endsleigh.co.uk/Travel/ You MUST show proof of an appropriate level of cover to MADE in Europe by the 12th of June.
Packing
You will have a 20kg weight allowance for your ights. We would strongly encourage you to pack as light as possible, as you will be traveling around quite a bit in Bosnia! Make sure you also bring a backpack as this will come in use during the peace march and day trips. For a list of recommended essentials, check out the Travel Checklist section.
Insurance
Before you travel, you must ensure you have the correct level of insurance. We suggest getting your insurance from Endsleigh. Make sure that you select Single Trip Insurance, Comprehensive Cover, for the dates of 20th June to 21st July. You must also make sure that you get additional category 1 cover under sports and activities. This additional cover makes sure that activities such as light manual
Flights & Arrival

Make sure you know what time and day your ights are! You have been sent your ight itineraries. When traveling, make sure you have your passport and a print out of the itinerary at hand (including the booking reference number).
Leave plenty of time to arrive at the airport on time on your outbound journey. Since your ights are from Heathrow Terminal 1, we would recommend you arrive at least 1hr30minutes before your ight departs.
Orientation
Upon arrival, the Bosnia programme in-country representative will take you to your accommodation to drop off your luggage. After that, youll be taken for a two day orientation programme hosted by the University of Sarajevo. This will cover lectures and talks giving a background of Bosnia, as well as include a city tour of Sarajevo.
and calls to the UK cost 0.80 EUR/ min. You should have mobile reception in most areas with a local sim, although if you are also using your UK sim on roaming, you may not have reception for it when staying with your host families depending on your network. You will only have reception in other parts of the country and the cities. Make sure you tell your families that you may not be able to speak to t h e m e v e r y d a y. Yo u w i l l b e responsible for making your own arrangements to contact the UK, so please plan accordingly. Internet: There will likely be no internet in most of areas you will be staying, however some areas do have internet, and you will have a chance to get online around once a week, inshaAllah. However, please be aware that the situation on the ground is changing so please be patient if this is not possible. Electricity: Bosnian sockets use a two-pin European socket. You will
Communications & Technology

Telephone: We recommend you buy a local sim card and a cheap phone (or bring along any older phones you may have). As an indication, you can get a 10 EUR Sim card with prepaid credit, 1 SMS message costs 0.05 EUR,
need to bring along an adaptor, which can be purchased online, at an electronics store, or at the airport, if you plan to use any electrical equipment on your trip. The electric supply is 220V with 50 Hz frequency.
English-Serbian or EnglishCroatian, so be assured those are ne to use. Most people do not speak English. Some professionals in Sarajevo or other main cities are able to communicate in English.
Money Matters! Language

The ofcial languages in Bosnia are Bosnian, Croatian, and Serbian. They are all in fact the same language with minor variances. If looking for a language guide, you are more likely to nd something that i s Currency: The ofcial currency of Bosnia is the Convertible Mark (KM), which is pegged to the Euro. 1 is roughly 2.1 KM.
Cash: There will not be any cash machines around where you will be staying. It is advised to have some cash handy just in case needed. Cash machines can be found in main towns and cities relatively easily, and youll have a chance to get some from Sarajevo before you head out to your host families. As a rough guide, you should keep around 100 with you handy. If you have any emergency with regards to money, contact the Programme Supervisor immediately. If you need some cash immediately, you can have it transferred to you from home via Wester n Union, which takes roughly 15 minutes. Contact the Programme Supervisor before doing this, however. Handling your cash: Make sure you handle your cash responsibly. Keep it hidden and in a safe place, and do not show it off in front of locals. Some of the communities you will be visiting are quite poor, and also there is a security hazard
if you make it too publicly known how much money you have.
Transport
All in-country transport will be arranged by MADE in Europe and our local partners. Travel will almost always be by road and volunteers should be exible and patient should arrangements change or occasionally uncomfortable. The train networks are not very heavily used and have not been properly restored after the war. There is a dense network of coach and bus routes, however. Within towns and cities you can use taxis, however make sure they charge by the meter so that you do not end up paying too much.
Food
The food may not be like the kind you had at home. It may be cooked differently and may taste different! All food around the areas you will be living in will be Halal. However, in Sarajevo you might want to try to see if there are any signs that
indicate whether the food is Halal or not. Generally all food in Muslim majority areas is Halal. A Bosnian speciality food is Cevapi, which can be found in most areas and fast food shops. Cevapi is sausage kebabs served with thick bread. However, keep in mind that the meat used is usually Lamb and Veal. Veal is not used in the UK. There are several variations of pita (costing around 2KM), a sometimes-greasy pastry made of lo dough and stuffed with meat
(Burek), cheese (Sirnica), spinach (Zeljanica), potatoes (Krompirusa) or apple (Jabukovaca). If you get to Mostar, however, try to grab a plate of trout ("pastrmka," which sounds like "pastrami"), which is the local specialty Bosnians commonly drink Coffee very regularly!
Laws & Customs
Always remove your shoes before entering a Bosnian home. Bosnian homes are usually spotless and very clean, so make sure you do
your bit to keep them clean too and dont cause a mess. Smoking is very common in Bosnia, and many people smoke. This is something to be aware of when visiting. For further details, you can go through the following websites: http://www.culturecrossing.net/ basics_business_student.php? id=27
living with your host families in Bosnia. These might look different from what you have been used to and it might take a while to adjust. Also, be aware of the rules of behaviour such as punctuality, time to rise in the morning, curfew hours, etc. If there is something particularly disturbing then feel free to talk to your Programme Supervisor or the Project Coordinator.
Culture Shock
You may experience culture shock when you move from a familiar culture to one that is unfamiliar. While you are in Bosnia, things might not exactly be as expected. There is diversity among peoples way of living and even how they follow their beliefs. Try to be open to diversity and respectful of different codes of behaviour. Social roles and rules of behaviour Every culture has its way of how men and women treat each other. You will learn of these social roles for men and women when you are
Climate
You will gradually acclamatise to the weather in Bosnia, which has a mild continental climate. Average summer temperatures is 19.1oC and winter is -1.3oC. http://news.bbc.co.uk/weather/hi/ country_guides/ newsid_9383000/9383716.stm
Time Zone
Bosnia and Herzegovina and Sarajevo are located in Central European Time Zone (GMT +1)
Health & Safety

It is important to be careful about ones health and those of others while traveling and working in Bosnia. Each volunteer must take all reasonable and practicable steps to ensure the health and safety of all others, whoever they are, in connection with the work of the volunteering programme. Motion sickness: If you suffer from motion sickness please bring suitable medication with you and have it prior to traveling in a bus or
coach. Request to be seated next to a window and do inform the driver that you could indicate if you want him/her to stop. First-Aid Kit: Each pairing will have been provided with a small rst-aid kit that will be with you during the time that you are staying with the families in Bosnia and Herzegovina. Please ensure that you are always aware of where this is stored in case it is needed. While with the main group you will not need to bring it, as a full rst-aid kit
will be held by the Supervisor. All kits will be collected at the end of the programme. You will have attended a training arranged by MADE in Europe prior to your departure on the basic use of this kit. The kit is for use during small incidents, supercial injuries and minor health issues. If you have any questions regarding its use you can call on the Programme Supervisor for advice. In the unlikely event that an accident occurs, volunteers should use their judgement on whether to call for medical assistance. The Supervisor should be informed of the situation immediately after medical assistance has been called. Keeping in touch: Please communicate your local mobile number to your Supervisor when you buy your sim in Bosnia. Also do keep a list of mobile phone numbers of your Supervisor and team members at all times.
Drinking Water: It can be hot during summer time in Bosnia. Carry a bottle of water with you when going out and about and keep yourself hydrated. General Hygiene: It is important to maintain a good standard of general hygiene to stay healthy. Remember to wash your hands or clean them with alcohol wipes/ gel prior to eating. Regularly wash your clothes and bedding. Regularly clean your bathroom/ toilet facilities, kitchen areas and bedroom. Dispose of rubbish and food waste in a responsible way. Glasses and Contact Lenses: If you wear glasses or contact lenses, you might want to carry a spare pair with you. Some people are happy to wear contact lenses but others nd it difcult with the dust and the dirt.
We suggest that if you are unsure of the water quality at your place of residence, you do not use the water when handling your lenses but wash your hands with solution. The will help reduce the risk of contracting an eye disease. Remember to take plenty of solution with you. Sun glasses: You might also like to take along your sun glasses to protect your eyes from the sun.
Heat exhaustion: If you are exposed to hot conditions or physical exertion (such as while working on the farm or during the peace march), move to a cool area and re-hydrate yourself by drinking plenty of uids. A sports drink or rehydration solution, or a sugary and/or salty drink like Coke or Fanta, can provide rapid rehydration-although in most cases plain water is ne. Drink in small sips frequently but avoid drinking too fast after a period of
dehydration for this can be dangerous. Look out for symptoms of heatstroke, these include: Headaches Dizziness Vomiting Muscle weakness or cramps Stomach cramps Tiredness Loss of appetite Skin paler than normal Weak pulse High temperature
Landmines: The areas you will be visiting will be relatively safe from the threat of landmines. However, you are responsible for your safety, so here is what the British Foreign and Commonwealth Ofce advises on keeping safe from landmines: Unexploded landmines remain a real danger, particularly in isolated areas in the mountains and countryside. Highly populated areas and major routes are now clear of mines and are safe to visit.
But although the tarmac roads themselves may be clear on major routes, there are many landmines close to the edge of roads. Travelers should therefore be careful not to stray from roads and paved areas without an experienced guide. There are also many abandoned houses which are booby trapped with mines, even within towns and cities. (www.fco.gov.uk) However, please note that the region of Bosnia you are traveling to is largely free of landmines, but make sure you do not stray out into the countryside without an experienced local guide. For further Bosnia Herzegovina travel specic advice, please follow the link below. http://www.fco.gov.uk/en/traveland-living-abroad/travel-advice-bycountry/europe/bosnia-herzegovina
What to do if ...
You get sick, someone else gets sick, hurt, or injured?
If there is an emergency, seek emergency medical attention from your local host families or whoever is near you. You should then immediately contact the Programme Supervisor.
You feel emotionally distressed?

Its perfectly ok to feel like that and you shouldnt worry or keep it to yourself. If you have anything whatsoever troubling you, you can contact your Programme Supervisor or your Programme Coordinator. Remember that your Programme Supervisor is always available to speak to in condence about any issue, should you wish to. Rememer to also always look out for and be supportive to your team members and try to be sensitive to their needs, and help them out wherever you can. If you are concerned about a fellow volunteer you can raise this in condence with your Programme Supervisor. In all of the above cases, you should follow the procedure for who you need to contact. You can nd specic contact details in Useful Contacts section below.
You want to raise an issue or concern, or have have questions regarding the programme?
Contact the Programme Supervisor If the Programme Supervisor is for whatever reason unavailable, and t h e re a re n o l o c a l p a r t n e r s available, you should contact the MADE in Europe Programme Coordinator in the UK. Always rst try to talk to the person or people who you may be having a problem with rst, to see if things can be resolved without the need for intervention.
Travel Programme
Date
Monday 20th June Tuesday 21st June
Event
Departure from UK Departure from UK
Description
Group A (Girls) depart for Sarajevo Group B (Boys) depart for Sarajevo Tw o - d a y i n d u c t i o n t o Bosnia hosted by the University of Sarajevo
Wednesday 22nd In-country Induction - Thursday 23rd Event June Friday 24th June
Travel to meet Host D e p a r t S a r a j e v o a n d Families traveling to Srebrenica area to meet your host families. Group Meetup 1 Meetup & Reection for all volunteers and workshop by supervisor Meetup & Reection for all volunteers and workshop by supervisor
Sunday 26th June
Saturday 2nd July
Group Meetup 2
Wednesday 6th July - Monday 11th July
P e a c e M a r c h & Peace march from Nezuk Memorial Ceremony to Srebrenica, followed by Memorial Service at Potocari.
Date
Event
Description
Meetup & Reection for all volunteers and workshop by supervisor Farewell to Host Families in the morning and travel to Mostar, then to Sarajevo.
T h u r s d a y 1 4 t h Group Meetup 3 July
Tuesday 19th July
Day Trip to Mostar
Wednesday 20th July
Return to Sarajevo Fly back to the UK (All D e p a r t u r e f r o m groups). Bosnia
Be aware that this programme may change and so volunteers should be prepared to be exible to new arrangements at all time.
Travel Checklist
Washbag Passport Money e-Ticket Toiletry bag Shower gel Shampoo and Conditioner Toothpaste and Toothbrush Deodorant Towel P r e s c r i p t i o n g l a s s e s , contact lenses and solution Cleanser/wipes Moisturiser Hairbrush/comb Sun screen with good protection Sunglasses
Yo u r t r a v e l i n s u r a n c e documents Travel Adaptor Batteries or chargers for any cameras Mobile phone chargers Unlocked if you want to use a local sim while in Bosnia Travel sickness relief Camera & Memory card Luggage locks + tags Prescription medicines Comfortable and sturdy walking shoes C o m f o r t a b l e c l o t h e s suitable for walking in hot climates Pens & Pencils Small backpack for day trips
Useful Contacts
Programme Supervisor Lucy V. Moore Email: lucy@madeineurope.org.uk Mobile (UK): 079 6262 0701 Programme Coordinator Faraz Hassan Email: faraz@madeineurope.org.uk Mobile: 07545250378 M A D E i n E u ro p e H e a d o f Operations Sarah Javaid Email: sarah@madeineurope.org.uk Mobile: 07779 574855 MADE in Europe CEO Saif Ahmad Email: saif@madeineurope.org.uk Mobile: 07801 630077 MADE in Europe Ofce Address 4 Gateway Mews Ringway Bounds Green London N11 2UT Tel: 020 8920 4180 Further Information on Bosnia Lonely Planet Travel Video-Sarajevo is Supertof http://www.youtube.com/watch? v=CD1MqvWoJb0&feature=fvwrel Other Useful numbers BiH Country Code +387 Medical Emergency 124 Police 122 Fire Emergency 123 Sarajevo Area Code (0)33 Zip Code 71000 Airport 289 100 Bus Station 213 100/010 East Sarajevo Bus Station 057 317 377 Railway Station Information 655 330 Road Assistance Service 1282/1288 Local Tel. No. Directory 1182 International Tel. No. Directory 1201 Kosevo Hospital 444 800 General Hospital 285 100 24-hour Pharmacy Bascarsija 272 300
24-hour pharmacy Novo Sarajevo 713 830 24-hour Pharmacy Dobrinja 766 380 24-hour Pharmacy Ilidza 762 180
Appendix - Code of Conduct

MADE in Europe requires its volunteers to adhere to the following code of conduct. The purpose of the code is to protect your own health & safety and also to safeguard the reputation of the organisation. Programme Coordinator: Faraz Hassan Programme Supervisor: Lucy Moore General Do not behave in a way likely to bring MADE in Europe, the incountry partner, the project or your fellow volunteers into disrepute. Be responsible and polite at all times. Make sure that your in-country partners, Programme Coordinator, and friends and family at home have your local contact details. Read and make sure you understand your travel insurance policy, and do not do anything which may not be covered by your insurance. Be supportive of your fellow volunteers; try to participate fully and be consistently inclusive towards the rest of the group of volunteers. Do not keep or consume alcohol or non-prescription drugs. For prescription drugs, check in advance whether they are legal in the host country. Conduct with the Local Community Be exible and patient when speaking to people who do not speak English, try to learn a few local greetings and respect your host communities language. Be respectful to all in-country partner staff and follow their advice, rules and instructions. Follow the laws and customs of your host country and your local community and understand that not following those laws and
customs could easily result in you being treated badly by the local police and community. Do not form physically intimate relationships with fellow volunteers, local partner staff, host family or community members. Respect the environment including not wasting resources such as water, not dropping litter or causing any damage to the environment such as to plants and trees. Do not accept money or any other form of payment for services provided Do not engage in any paid or unpaid work outside of voluntary work as part of the programme. Do not proselytize. Do not become in any way involved in political activities. Do not wear any expensive clothes or ashy jewellery that may attract attention. Do not enter into any kind of verbal or written agreement of any kind with any individual or organization with an unknown person while on their volunteer deployment.
Islamic Etiquette Adhere to Islamic etiquette in behaviour, conversations and language. Be mindful of differences of opinion in religious matters and try to avoid arguments. Be modestly and respectfully dressed and do not participate in any un-Islamic activity such as gambling or drinking. Respect the diversity of fellow participants and host country families and communities. Always be careful to seek permission before taking photographs because some Muslims believe that photography of living things including people is forbidden.
Be careful of respecting the personal space requirements of every individual.
Child Protection Volunteers are required to adhere to the following code of conduct related to child protection: Not engage children in any form of sexual activity or acts Not invite unaccompanied children into accommodation unless they are at immediate risk of injury or in physical dangerUse any mobile phones or video and digital cameras appropriately and never to exploit or harass children Refrain from hiring or using children for any labour which is inappropriate given their age or developmental stageImmediately report concerns or allegations of child abuse to your supervisor Equal Opportunities and Diversity MADE in Europe is committed to equal opportunities and diversity within all of its activities including the treatment of its volunteers. Volunteers are also expected to adhere to the principles of equal opportunities and diversity and have a duty to: Cooperate with measures introduced by MADE in Europe to ensure diversity and non-discrimination. Not abuse, intimidate, victimise or harass fellow volunteers, staff or anyone else they come into contact with through the MADE in Europe project on account of their race, gender, sexual orientation, age, marital status, religion, creed, colour, ethnic origin or disability but instead demonstrate standards of behaviour which respect the dignity and rights of all individuals. Draw the attention of the Programme Coordinator or Programme Supervisor to suspected incidents of discriminatory acts and practices
Behaviour at your Accommodation Find out the house/project rules from your host family or Programme Supervisor Respect the house/project rules (curfew timings, female-only or male-only zones, no alcohol on the premises, etc.) at all times. Be respectfully clothed in the common areas of the house If you leave your accommodation, make sure your host family and/or Programme Supervisor are aware of where you are going, how to contact you and when you will be back. Do not invite visitors or friends back to your accommodation, unless everyone (including your Programme Supervisor and/or host family) have agreed that it is ok Immediately report anyone on the premises that you do not recognise to your Programme Supervisor or host family. Travel and Transport Always be accompanied by a fellow volunteer or a member of your host family/project staff (this includes when walking in the local area)if you do this on your own, you do so at your own risk. If you visit the home of a member of the local community, always go with at least one of your fellow volunteers. Do not carry valuables or large sums of money or draw unnecessary attention to yourself while travelling, as this can make you a target for theft. Avoid places that are locally distrusted (for e.g., for criminal, religious or moral reasons) or are known to have landmines. The Programme Supervisor will be able to advise you of any such places. Follow advice from in-country partner and project staff about using public transport/taxis. Never drive either a car or a motorcycle or pillion ride on a motorcycle.
Representation Where participants are representing MADE in Europe externally, they are expected to behave in a manner that will not endanger the organisations reputation. In addition, participants are requested to not speak to the media about MADE in Europes work without the prior permission of the Programme Coordinator. Time-keeping and Absence Participants are expected to keep to the time commitments that they make including arriving on time for all sessions in the UK. If for any reason you will be late or absent, you must notify the Programme Coordinator or Supervisor at the earliest opportunity. While on deployment in the host country, volunteers are expected to attend all of the activities organised as part of the programme. If for any reason you will be late or absent from any session, you must notify the Programme Supervisor at the earliest possibility.
Health & Security Volunteers have a responsibility for their personal safety and duty of care to their fellow volunteers. Volunteers are required to follow all instructions given with regards to health & safety and security. Be aware that local health & safety standards may not be the same as in the UK and that while working you should be extra careful both for yourself and the group as a whole. Never carry out any tasks that you feel are risky or dangerous (e.g., working without adequate protective gear) and raise any concerns that you have about health & safety with the Supervisor.
Be careful when lifting heavy objects. Do not handle rearms, regardless of whether they are loaded. Ensure that you seek and follow your doctors advice about any travel vaccinations and any other health preparations. Do not venture out of your abode unnecessarily, at odd times and without the prior permission of the Programme Supervisor. Refrain from wilful misuse or interference with anything provided in the interest of health, safety and welfare and any action that might endanger themselves or others. Conduct yourself in an orderly manner during group activities and workshops. Report any breaches of the rules to the Programme Supervisor. Dress safely and sensibly for your particular working environment or occupation. Report all accidents to the Programme Supervisor, whether injury is sustained or not. If you feel like you may be beginning to develop any health conditions, inform the Programme Supervisor immediately. You are responsible for the safety of your personal belongings and documents such as passports, visas, vaccination certicates and currency. You are responsible to be aware and take care of what you eat and drink and whether any food offered to you or bought by you is suitable for consumption based on hygiene standards and your own dietary requirements. You must follow instructions issued by the Programme Supervisor. If you have an issue with an instruction given, raise it with the Supervisor in private afterwards.
MADE in Europe reserves the right to update and change this Code of Conduct at any time and will inform all participants accordingly.

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Bosnia & Herzegovina 2011: The Handbook

1 - Design Faraz Hassan - Edited Muzna Mubashir, Faraz Hassan

Bosnia & Herzegovina 2011: The Handbook

Bosnia & Herzegovina 2011: The Handbook

Travel Programme 24 Travel Checklist 26 Useful Contacts 27 Appendix - Code of Conduct 29

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Bosnia & Herzegovina 2011: The Handbook

Bosnia & Herzegovina 2011: The Journey

About MADE in Europe

About the programme

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Bosnia & Herzegovina 2011: The Handbook

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Bosnia & Herzegovina 2011: The Handbook

Recording your experience

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Bosnia & Herzegovina 2011: The Handbook

Mosque and the London Muslim Centre.

Volunteers Achievement Award (VAA)

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Bosnia & Herzegovina 2011: The Handbook

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Bosnia & Herzegovina 2011: The Handbook

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Bosnia & Herzegovina 2011: The Handbook

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Bosnia & Herzegovina 2011: The Handbook

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Bosnia & Herzegovina 2011: The Handbook

Photo: Salman Farsi

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Bosnia & Herzegovina 2011: The Handbook

Flights & Arrival

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Bosnia & Herzegovina 2011: The Handbook

Communications & Technology

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Bosnia & Herzegovina 2011: The Handbook

Money Matters! Language

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Bosnia & Herzegovina 2011: The Handbook

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Bosnia & Herzegovina 2011: The Handbook

Laws & Customs

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Bosnia & Herzegovina 2011: The Handbook

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Bosnia & Herzegovina 2011: The Handbook

Health & Safety

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Bosnia & Herzegovina 2011: The Handbook

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Bosnia & Herzegovina 2011: The Handbook

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Bosnia & Herzegovina 2011: The Handbook

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Bosnia & Herzegovina 2011: The Handbook

You feel emotionally distressed?

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Bosnia & Herzegovina 2011: The Handbook

Sunday 26th June

Saturday 2nd July