PAUL MICHAEL F.

SANTIAGO
1154 M. dela Fuente St. 168 A. Mabini St., Sabang, Sampaloc, Manila 1008 Baliuag, Bulacan 3006 (02) 740 8926; (044) 766-2793 0922 803 4763; 0916 597 8156 plmchl_san@yahoo.com ; paulmichael.sntgo@gmail.com OBJECTIVE To join an organization where I can use my learning, skills and knowledge obtained from my degree in Guidance Counseling and Psychology and my post Graduate degree in Industrial Psychology and attain a high level of performance as an HR Professional, and in turn, motivating individuals to become catalysts of their own change, and to achieve optimum personal growth and development in my chosen career path as a an HR Professional.

EDUCATION 2008 PRESENT DE LA SALLE UNIVERSITY MANILA Masters of Science in Psychology, Major in Industrial and Organizational Psychology. Subjects taken include Psychological measurement, training and development, Fundamentals in I/O Psychology, Human Resource Management, Industrial Counselling, Methods of Research, Statistics, Compensation Management, Organizational Development, Trends in Psychology, Career Development ,International Human Resource Management, and Occupational Health and Safety. 2002 2007 DE LA SALLE UNIVERSITY MANILA Bachelor of Science in Secondary Education Major in Guidance Counseling, and Bachelor of Arts Major in Psychology. Deans Lister ST. PAUL COLLEGE OF SAN RAFAEL High School Diploma, March 1998. Graduated within the top 10% of the class. Honorable Mention. Awards: Academic Distinction,

1998 2002

WORK EXPERIENCE MAR 2011 PRESENT INDEPENDENT HUMAN RESOURCE CONSULTANT Is currently starting up his own consultancy firm which will initially offer training and development programs and then move onto different Human Resource services and needs. Will target emerging companies and Small to Medium Enterprises.

PAUL MICHAEL F. SANTIAGO page 2 MAR 2011 HUMAN RESOURCE GENERALIST, STREAM GLOBAL PRESENT SERVICES, INC Working as the Human Resource generalist in Eastwood in of the BPOs sites in the Philippines. Responsible for employee relations such as disciplinary cases, employee engagement activities, and on the timely delivery of reports such as attrition reports, case reports, and resolutions for disciplinary hearings. Work is heavy in consequence management, performance management and HR analytics. MAR 2011 PRESENT HUMAN RESOURCE CONSULTANT, BULACAN MEDICAL MISSION GROUP HEALTH SERVICES COOPERATIVE Working Part-time as the Consultant in the Hospital, responsible for personnel hiring, recommendations for salary, compensation, benefits and other HR functions as deemed necessary by management. HUMAN RESOURCE OFFICER, BULACAN MEDICAL MISSION GROUP HEALTH SERVICES COOPERATIVE Working as a sole Human Resource Officer in a Hospital in Bulacan, supervising personnel operations and double-hatting as an administrative officer as well. Conducted team building activities, salary adjustment proposals, shift changes, and other HR functions.

JUN 10 MAR 2011

JUNE 10 ON-CALL GUIDANCE COUNSELOR, OUR LADY OF MERCY PRESENT COLLEGE Working as a part time, on-call guidance counselor for a start-up college in Bulacan. Developed a guidance counseling program for college students and co-developed a high school guidance program as well. OCT 09 FEB 10 GLOBAL MOBILITY REPRESENTATIVE INTERNATIONAL BUSINESS MACHINE BUSINESS SERVICES, INC. Underwent training for a new role, handling IBM US Employee and Executive Relocation for IBM US Executives and inbound IBM Executives to the US.

JUN 09 JAN 10 FREELANCE WRITER Worked as a freelance writer in two online essay hubs in the Philippines.

PAUL MICHAEL F. SANTIAGO

page 3 JAN 09 OCT 09 CASE MANAGEMENT SERVICE OWNER, SUBJECT MATTER EXPERT BENEFITS, INTERNATIONAL BUSINESS MACHINE BUSINESS SERVICES, INC. Working as an Subject Matter Expert for Compensation and Data Management under the IBM US Internal Account providing resolution to escalated cases of employees that fall within and outside the Turn Around Time (TAT). Handled cases involving employee compensation and data management records.

OCT 07 JAN 09 CASE MANAGEMENT SERVICE OWNER, SUBJECT MATTER EXPERT BENEFITS, INTERNATIONAL BUSINESS MACHINE BUSINESS SERVICES, INC. Working as an SME for Benefits under the CVS Pharmacy Account, providing resolution to escalated cases of employees that fall within and outside the Turn Around Time (TAT). Handled cases involving employee benefits and cases under Health & Welfare department. During this phase, IBM initiated Project Delivery Excellence, wherein additionalb tasks included report generation, authoring of process documentations and assisting immediate manager with team leadership. SEPT OCT 07 RECRUITMENT SPECIALIST, EPERFORMAX CONTACT CENTERS Handled Agent search recruitment for the Washington Mutual and Paypal accounts, provided daily callouts as part of KPI (key Performance Indicator). Interviewed possible applicants, scheduled them for testing. Administered and facilitated Product Specific Tests, gave Job Offers and Training Invitations to prospective employees. GUIDANCE COUNSELOR, INFORMATIONS AND COMMUNICATIONS TECHNOLOGY ACADEMY Worked as a Guidance Counselor in this IT school situated in Makati. Acted as coordinator for the different campus organizations, monitoring activities and planning of events. Conducted interviews to students, and did intake interviews for freshmen. Provided basic counseling services. Also acted as a program developer, developing a module on Euthenics or Personal Effectiveness.

JULY AUG 07

APR JULY 07

RECRUITMENT ASSISTANT (CONTRACTUAL), TEMPO STAFFING DIVISION, PEOPLE4PEOPLE Q2 HR SOLUTIONS Provided Daily Callouts as KPI (key performance indicator), reported directly to the Recruitment Specialist and Division PAUL MICHAEL F. SANTIAGO

page 4 Manager. Called out prospective applicants, conducted initial phone screening, conducted initial face-to-face assessment. Endorsed qualified applicants to client companies. Encoded standardized versions of applicant resumes (proforma). Provided alternative methods and means of sourcing applicants. Filed candidate application forms into the manpower pool. Conducted orientation on company rules, and policies to new hires. Involved in volume accounts. JAN APR 2007 STUDENT TEACHER/COUNSELOR, UNIVERSITY OF THE PHILIPPINES MANILA GUIDANCE AND COUNSELING PROGRAM Completed 400 hours of on-the-job training as a counselor. Conducting intake interviews, administering tests, conducting needs analysis as part of program development and providing test profiles and psychological reports on students. PRACTICUM TRAINEE, CPC HUMAN RESOURCES SOLUTIONS Successfully completed 100 hours of on-the-job training as a Human Resource Staff trainee in the small company located in Makati City. Conducted sourcing of possible contact center applicants, performed preliminary phone interviews.

OCT NOV 2006

PROFESSIONAL QUALIFICATIONS OCT 2007 AUG 2007 APPRENTICE, SIX SIGMA QUALITY TRAINING MODULE IBM Business Services, Inc.

BOARD PASSER, PROFESSIONAL LICENSURE EXAMINATIONS FOR TEACHERS\ Attained a board rating of 85%. Professional Regulation Commission

EXTRA-CURRICULAR ACTIVITIES 2011 PRESENT MEMBER, PEOPLE PHILIPPINES MANAGERS ASSOCIATION OF OF THE THE

2011 PRESENT MEMBER, PSYCHOLOGICAL PHILIPPINES

ASSOCIATION

2011 PRESENT MEMBER, AUSTRALIAN HUMAN RESOURCES INSTITUTE PAUL MICHAEL F. SANTIAGO

page 5 2002 2006 MEMBER, DE LA SALLE UNIVERSITY JUDO CLUB Member of the DLSU varsity, attended practices, and helped the team maintain a good status in the University Athletic Association of the Philippines (UAAP) season. MEMBER, SAMAHAN NG MAG-AARAL NG SIKOLOHIYA

MAY 2006

2002 2003 MEMBER, ALYANSANG TAPAT SA LASALISTA Attended meetings and events organized by the party. Participated during the campaign period of the elections. SEMINARS ATTENDED NOV 2008 THUNDERBOLT THINKING: INNOVATION FUNDAMENTALS 18F Philippine Boardroom, Cyberone Bldg, Libis, QC SEP 2008 CHANGE MANAGEMENT TRAINING 7F Anvers Huddle Room, 1800 Bldg Eastwood City Libis, QC AUG 2008 ADVANCED EXCEL TRAINING 5F IBM Philippines Plaza, Lbis, Quezon City MAR 2008 SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE 18F Philippine Boardroom, Cyberone Bldg, Libis, QC SEMINARS CONDUCTED JUNE 2011 FACILITATOR, TEAM BUILDING PROGRAM Calumpit District Hospital, Calumpit, Bulacan JUNE 2011 SPEAKER, 2011 STREAM GLOBAL SERVICES GENERAL ASSEMBLY

OCT 2010 FACILITATOR, PERSONAL EFFECTIVENESS PROGRAM Our Lady of Mercy College Pulilan, Bulacan SEP 2010 FACILITATOR, TEAM BUILDING PROGRAM Bulacan Medical Mission Group Health Services Cooperative APR 2007 SPEAKER, SEMINAR ON EMOTIONAL WELLNESS: TALK ON PHYSICAL AND EMOTIONAL WELLNESS PAUL MICHAEL F. SANTIAGO

page 6 University of the Philippines Manila MAR 2007 SPEAKER, ASIAN STRESSORS: SEMINAR ON STRESS MANAGEMENT AND RELAXATION TECHNIQUES University of the Philippines Manila FACILITATOR, SEMINAR ON VALUES AND FINANCIAL MANAGEMENT University of the Philippines Manila WORKING COMMITTEE, SEMINAR-WORKSHOP ON QUALITY TEACHING AND LEARNING De La Salle University

FEB 2007

JAN 2007

RESEARCH PAPERS PREPARED FEB 2011 CAREER DEVELOPMENT PROGRAM PROPOSAL Developed a Career development program proposal to be used by health and nonhealthcare professionals SEP 2011 COMPENSATION PHILOSOPHY AND OBJECTIVE SETTING FOR BULACAN MEDICAL MISSION GROUP HEALTH SERVICES COOPERATIVE Developed a compensation philosophy and objective setting for the development of a pay scale and job level of employees of the Hospital. A SALARY ADJUSTMENT PROPOSAL AND BENCHMARK STUDY FOR 4 HOSPITALS IN BULACAN Developed a benchmark study for four hospitals in Bulacan and created a salary adjustment proposal for one of the said hospitals as part of the requirements in Graduate School. FROM GOSSIPS TO GUNSHOTS: ASSESSING THE EFFECT OF WORKPLACE GOSSIP AND WORKPLACE AGGRESSION BURNED OUT: DETERMINING THE RELATIONSHIPS BETWEEN PHYSICAL, MENTAL AND EMOTIONAL STRESS ON ADDICTION FOR BPO EMPLOYEES

AUG 2010

FEB 2010 MAY 2010

AUG 2009

A NEEDS ASSESSMENT STUDY ON THE ORGANIZATIONAL CLIMATE OF 8 WAVES HOTEL AND RESORT PAUL MICHAEL F. SANTIAGO page 7

Developed a needs assessment questionnaire to probe on the organizational climate of said resort and proposed plans to improve on deficient components in their organization. SEP 2008 QUALITY INITIATIVE PROGRAM: QUALIFYING EVENT RETURN FROM LEAVE Developed a business process to hasten the process of the Qualifying Life Event for CVS Employees in line with the DMAIC approach as guided by Six Sigma. A STUDY ON ADOLESCENT SELF-PRESENTATION ONLINE THROUGH THE USE OF THE SOCIAL NETWORK OF FRIENDSTER A qualitative-descriptive study which aimed at exploring the process of self-presentation manifested by adolescents when interacting online with their social networks, through the social network service of Friendster.

DEC 2006

DEC 2006 ADOLESCENT SELF-PRESENTATION SCALE Researched, explored, and developed a test on adolescent self-presentation on social interactions. The test covered facets of selfpresentation such as self-monitoring, self-presentation, selfdisclosure. AUG 2006 A DESCRIPTIVE STUDY ON THE VIEWS OF ADOLESCENTS ON INTERNET USE AND ITS POTENTIAL THREATS AND BENEFITS Studied the relationship of gender and views regarding Internet use, and discussed the positive and negative effects of Internet use on the Filipino Adolescent.

AUG 2005

AN ANALYSIS OF A HIGH SCHOOLS CAREER GUIDANCE PROGRAM Conducted a study that focused on the Career Guidance program of St. Paul College San Rafael. Recommended several changes to be implemented. AN ANALYSIS OF A HIGH SCHOOLS GROUP GUIDANCE PROGRAM Focused and analyzed the Group Guidance program of St. Stephens High School.

AUG 2005

PERSONAL BACKGROUND Born on October 29, 1985 in Metro Manila. Fluent in English and Filipino. Knowledgeable in Microsoft Applications and has basic

understanding of Adobe Pagemaker and Photoshop. Has user knowledge on Siebel (e-HR) tool and Peoplesoft application. Has PAUL MICHAEL F. SANTIAGO page 8 intermediate knowledge in test administration and psychological profiling. Working knowledge in test development. Has intermediate skills in research, interviewing, counseling, teaching, program development and training. Has exceptional interpersonal and communication skills. Interests include martial arts, contact sports, anime, reading, writing, cartooning and sketching. Hobbies include cooking, collecting model kits, watching movies. Sociable, optimistic, risk taker. REFERENCES Available upon request.