Engaging Employees through Engaging Safety Trainings 14th Conference & Exhibition on Occupational Safety and Health 17th-19th

JULY 2011 Ir. Shum Keng Yan

Welcome

SELAMAT
PAGI!
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Self Reflection Beginning

Please use the following ratings: 1 No knowledge 2 Knows a little on the subject 3 Understand the subject 4 Confident on the subject Before we Start Your rating TOTAL 1 What Engagement means 2 Key Messaging in Engagement 3 Engagement Modes Total: Before we Start

Engagement

Engagement: is NOT bertunang It is the condition of being involved intensely (at work). Engagement allows us to network at a deeper level with our stakeholders. Today we will explore the use of engagement with employees and techniques helping employees retain EHS knowledge.

Engagement

Basic Engagement Information 1. Demographics by Age Group (Baby Boomer, Gen X, Gen Y), etc 2. Groups Interest 3. Business Units 4. EHS Risk Profiles 5. Management Participation in the campaign 6. Employee Involvement in the delivery 7. Activity Based? 8. Engage Subject Matter Experts 9. Key Stakeholders Marketing EHS as a preferred Lifestyle?

Johnson Controls

Key Messaging in Engagement

Key Messaging in Engagement A few sentences? Senior Management key messages to deliver, tone at the top not lengthy trainings Middle Management key responsibilities, walking the talk length more than Senior Management but less than employees Employees how to do my part, reduce the theory portion length should be just enough EHS Team wide overview of the topic, know where to find the information when required length depends on subject Subject Matter Expert provide in depth skills training and certification as long as required plus hands on

1 page 15 pages

1 toolkit

1 course

Johnson Controls

Engagement Modes

Engagement Modes

Channels of engagement
Level of engagement from your audience

Face to Face (Campaigns) 2 or more ways Phone Social Networking Emails Blogs Poster / Campaign materials Website
(E) Notice boards? 1.9 way 1.8 way 1.7 way 1.5 way 1.2 way 1 way

Active

Passive

When do we use what????

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One Final Engagement

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Self Reflection End

Reflection at the End

Your rating TOTAL 1 What Engagement means 2 Key Messaging in Engagement 3 Engagement Modes Total: Reflection at the End

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Self Reflection The Engagement Level

Before we Start

Your rating TOTAL 1 What Engagement means 2 Key Messaging in Engagement 3 Engagement Modes Total: Before we Start 2 2 2 6

Reflection at the End

Your rating TOTAL 1 What Engagement means 2 Key Messaging in Engagement 3 Engagement Modes Total: Reflection at the End 2 3 4 9 Difference % 0 1 2 3

0% 50% 100% 50%

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Summary

1. Who are you engaging (age, background, education, years of service, job scope, status, social norms, .)? KNOW YOUR CUSTOMER 2. How much should they know? 3. What key messages are must knows? 4. What engagement activities can increase the level of participation of employees? 5. How can we better measure engagement?

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Johnson Controls

Thank you
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