HRD Training Topics

360 feedback Abrasive managers Absenteeism reduction Action-planning ADA compliance Adult learning theory Affirmative action programs Aligning performance objectives Alternatives to violence Americans with Disabilities Act training Anger management Apology programs Appreciative inquiry Arbitration Assertiveness Assertiveness for women Assessment centers Assessments Attention to detail Attitudes toward work Autonomous teams Balanced scorecards Bargaining skills Bargaining strategies Basic employee law for supervisors Basic supervisory skills Behavioral interviewing Benefits & compensation Brainstorming (and other techniques) Branding strategies Bullying Burn-out prevention and recovery Business controls Business ethics Business etiquette Business process analysis Business professionalism Business scorecards Business writing Call center management Campus conflict management programs Capacity building Career development Career strategies for minorities Career strategies for women

Change management Changing corporate culture Church conflict resolution Church leadership skills Civil rights issues Climate surveys Coaching for commitment Coaching skills for managers Collaboration Collaborative problem-solving Collaborative strategies College mediation programs Communicating by e-mail Communication skills Compensation systems Complaints (how to handle) Compliance training Conflict audits Conflict Dynamics Profile Conflict management system design Conflict prevention Conflict resolution Conflict styles Constructive feedback Consultative selling skills Consulting skills Continuous improvement programs Continuous professional improvement Constraints (Theory of) Corporate apology programs Corporate culture Corrective discipline Counseling skills CPI 260 / 434 assessment Creative problem-solving Creative thinking Creativity development Crisis intervention Crisis management Crisis prevention systems Critical thinking skills Cross-cultural issues Cultural intelligence (Africa) Cultural intelligence (Canada First Nations) Cultural intelligence (China) Cultural intelligence (Japan) Cultural intelligence (Latin

America) Cultural intelligence (Middle East) Culture change Custom-designed training Customer complaints (how to resolve) Customer satisfaction programs Customer service Decision styles Decision-making Delegation skills Development centers Difficult customers Difficult people Disability management Disaster recovery planning DISC Profiles Discipline Discrimination Dispute resolution system design Distance learning teaching methods Distributed teams (how to manage) Diversity Diversity audits Dress for success (for men) Dress for success (for women) Drug-free workplace E-learning curriculum development E-learning programs E-mail communication practices E-mail etiquette EAP counselor training EAP program development EEO investigations (how to conduct) EEO litigation landmines (how to avoid) EEO mediation Effective meetings (how to conduct) Effective technical teams Email communication practices Email etiquette Emotional intelligence

HRD Training Topics

Emotional literacy Employee Assistance Programs (EAPs) Employee compensation plans Employee coaching and counseling Employee discipline Employee law for managers Employee motivation Employee orientation programs Employee recognition programs Employee regulatory compliance audits Employee retention Employee selection Employee termination Employer-of-choice strategies Employment law for managers Encounter groups Enneagrams EQI assessment and team training Equal Employment Opportunity Ergonomics Ethical decision-making Ethics Etiquette for business success Executive development Executive profiling Executive retreat facilitation Expat employee adjustment training Extended DISC Facilitating group conflict Facilitation skills Failure (recovery from) Family business conflict management Family-operated businesses (management of) Feedback skills Fire employees effectively (how to) FIRO-B Focus group facilitation Focus group project management Force-field analysis Forte instrument

Giving and receiving feedback Goal-setting Grievance arbitration skills for managers Group decision-making Group facilitation Group problem-solving Handling difficult people Handling multiple projects Harassment prevention training Healing the healer Healthy habits Help desk training Hiring assessments Human capital strategies Human factor management Identifying violence-prone employees Individual assessments Influencing skills Innovativeness (how to develop) Instructional design Intercultural issues Internal controls Internal marketing Interest-based bargaining Interest-based problem-solving International business development International management Internet business development Internet marketing Interpersonal sensitivity training Interpersonal skills Interviewing skills Job descriptions (how to write) Keynote speeches Knowledge management Labor relations Labor relations basics for supervisors Labor union leadership skills Labor-management cooperation Leader behavior analysis Leadership and supervision Leadership development Leadership for women

Leadership mentoring Leadership Practices Inventory (LPI) Leadership profiling Leading technical teams Leading through mediation Lean manufacturing Lean production Lean Six Sigma Legal aspects of human resources Legal aspects of management Listening skills Litigation avoidance Management development Management Directive 110 Management Directive 715 Management effectiveness Management of mediation programs Management of NGO's Management of training Management of volunteers Management styles Managerial mediation Managing differences Managing difficult people Managing dysfunctional employees Managing emotions Managing in family businesses Managing managers Managing multiple locations Managing multiple projects Managing off-site employees Managing volunteers Managing your boss Market positioning Marketing on the internet Martin Operating Styles Inventory (MOSI) MBTI Measuring human factors Mediation program establishment (in-house) Mediation skills (basic and advanced) Mediation skills for managers Mediation skills for ombuds Mediator certification Mediator ethics

HRD Training Topics

Meeting facilitation Meeting management skills Mentoring programs Mentoring skills for managers Metrics in human resources Micromanaging (avoiding) Mindfulness Minority relations Mission creation Motivation Motivational systems Multi-tasking Multiculturalism Myers-Briggs Type Indicator Mystery shopping Needs assessment Negativity in the workplace Negotiation skills Networking skills New employee orientation programs New manager integration New supervisor training NGO's (management of) Niche marketing Non-profits (management of) Non-violent communication Occupational rehabilitation Off-site employee management Ombuds programs On-line class communitybuilding On-line instructional design Operating styles assessment Organization development Organizational assessments Organizational behavior Organizational conflict audits Paraprofessional skills Partnering Partnership dispute resolution Peer coaching Peer mediation People skills Performance evaluation Performance management Performance measurement Personal development Personal networking skills Personality conflicts PHR / SPHR recertification

Planning Polarity management Positive work attitudes Potential-problem analysis Presentation skills Problem-solving skills Process improvement Process management Productivity improvement Productivity measurement Professional partnership dispute resolution Professional telephone skills Professionalism in business Program evaluation Project management Project partnering Psychological type Psychometrics Public speaking skills for managers Quality management Quality measurement Receiving feedback Recognition programs Recruitment and retention Recruitment and selection Reducing work absenteeism Reduction-in-force (how to manage) Relationship management strategies Requirements gathering Requirements definition Residence hall mediation programs Resolving conflict Respectful workplaces Retaining employees Retreat facilitation Return-to-work programming Reward and recognition programs Running effective meetings Safety & security Sales call reluctance training Sales closing techniques Sales skills Sales management Sarbanes-Oxley (SOx/Sarbox) School-based mediation

programs Scorecard systems Security in the workplace Self-directed work teams Self mediation Selling skills Sensitivity training Setting performance objectives Sexual harassment prevention Situational leadership Six Sigma Skills training Socio-technical systems SOx ethics (post-SarbanesOxley) Speaking to groups Spirituality in the workplace Staff development Strategic conflict management Strategic management Strategic planning Stress management Strong Interest Inventory Styles of management Substance abuse Succession management Supervisory development Supervisory styles Supplier relations Supply chain management Survey design T-groups Talent management Team building Team conflict resolution Team performance problems Telephone courtesy and customer service Telephone sales skills Terminating employees Theory of Constraints (Goldratt) Thinking skills Thomas-Kilmann Conflict Modes Time management Total Quality Management (TQM) Training administration Training needs assessment Train-the-trainer

HRD Training Topics

Transformative mediation Transition-to-work programs Trust in the workplace Unacceptable employee behavior Union leadership skills Union-management relations Values creation Vendor relations Violence prevention Violence risk audits Virtual teams (how to manage) Vision creation Volunteers (management of) Wage and salary administration Wellness audits Wellness training for employees Whole Scale Change Women and the glass ceiling Women as leaders Work-life balance Working under pressure Workplace bullying Workplace resilience Workplace violence Writing business correspondence Writing position descriptions