CHAPTER 1 1. HRM- Acquiring, Developing, Motivating & Retaining Human Resources.

2. Functions of HRM: (i)

(ii)

Managerial Functions- Planning, Organizing, Staffing, Directing & Controlling. Operative Functions- Employment (Job Analysis, Human Resource Planning, Recruitment, Selection, Placement, Induction). Human Resource Development (Performance Appraisal, Training, Management Development, Career Planning & Development). Compensation (Job Evaluation, Wage & Salary Administration, Incentives, Bonus, Fringe Benefits). Employee Relations.

3. Role of HR Executives: Service Provider, Executive, Facilitator, Consultant, Auditor. CHAPTER 2 1. Human Resource Planning at Different Levels: (i) (ii) Corporate-Level Planning. Intermediate-Level Planning.

(iii) Operations Planning. (iv) Planning short-term activities.

2. Process of Human Resource Planning: (i) (ii) Assesing current human resources & making an inventory. Forecasting.

(iii) Matching the inventory with future requirements.

3. Ways to deal with surplus manpower: (i) (ii) Retrenchment. Outplacement.

(iii) Lay-offs. (iv) Leave of absence without pay. (v) Loaning.

(vi) Work sharing. (vii) Reduced work hours. (viii) Early/ Voluntary retirement. (ix) Attrition.

4.

Process of Job Analysis: (Page- 28/ ICFAI) (i) (ii) Information gathering. Job-specific competency determination.

(iii) Developing a job description. (iv) Developing a job specification.

5. Job Specification: (Page- 29/ ICFAI) (i) (ii) Physical specifications. Mental specifications.

(iii) Emotional and Social specifications. (iv) Behavioral specifications.

6. Uses of Job Analysis: (Page- 30/ ICFAI) (i) (ii) Employment. Organization Audit.

(iii) Training & Development. (iv) Performance Appraisal. (v) Promotion & Transfer.

(vi) Preventing Dissatisfaction. (vii) Compensation Management. (viii) Health & Safety. (ix) Induction. (x) Industrial Relations.

(xi) Career Planning. (xii) Succession Planning. CHAPTER 3 1. Factors affecting Recruitment: (Page- 39/ ICFAI) (i) Organizational Factors or Internal Factors.

(ii)

Environmental Factors or External Factors.

2. Sources of Recruitment: (Page- 41/ ICFAI) (i) (ii) Internal Search. External Sources: Advertisements, Employee Referrals, Employment Agencies (public or state agencies and private agencies), Campus Recruitments, Interested Applicants, Other Sources.

3. Steps in the process of Selection: (i) (ii) Resumes/ CVs Review. Initial Screening Interview.

(iii) Analyze the application blank. (iv) Conducting tests & evaluating performance. (v) Preliminary interview.

(vi) Core & departmental interviews. (vii) Reference checks.

(viii)

Job offer: (a) Offer to the next suitable candidate (rejection by the candidate). (b) Medical examination & Placement (acceptance by the candidate).

4. Selection Tests: (i) Intelligence Tests.

(ii)

Aptitude Tests.

(iii) Achievement Tests. (iv) Situational Tests. (v) Interest Tests.

(vi) Personality Tests. (vii) Polygraph Tests. (viii) Graphology.

CHAPTER 4 1. Objectives of Performance Appraisal: (Page- 61/ ICFAI) (i) (ii) Setting targets & goals as performance standards. Evaluating employee performance.

(iii) Identifying training & development needs. (iv) Rewarding performance. (v) Improving performance.

2. The Appraisers: (i) (ii) Self-Appraisal. Supervisors.

(iii) Peers. (iv) Customers/ Clients. (v) Subordinates.

3.

Performance Appraisal Methods: (Page- 63/ ICFAI)

(i)

Traditional Methods: MBO, Graphic rating scale, Work Standards approach, Essay appraisal, Critical incident method, Forced choice rating method, Point allocation method, Ranking methods, Checklist. Modern Methods: Behaviorally Anchored Rating Scale (BARS), 360 degree performance appraisal, Team appraisals, Balanced scorecard method.

(ii)

CHAPTER 5 1. Objectives/ Purposes of Training: (Page- 72/ ICFAI) (i) (ii) Improving employee performance. Updating employee skills.

(iii) Avoiding managerial obsolescence. (iv) Preparing for promotion & managerial succession. (v) Retaining & motivating employees.

(vi) Creating an efficient & effective organisation.

2. Employee Training Methods: (i) On-the-job Training: Job instruction training, Apprenticeship & coaching, Job rotation, Committee assignments. Off-the-job Training: Classroom lectures, Simulation exercises (case exercises, experiential excercises, computer modelling, vestibule training, role playing), Programmed instruction.

(ii)

3. Management Development Methods:

(i)

On-the-job Development Methods: Coaching, Job rotation, Understudy.